De tilmeldte mig et medlemskab jeg ikke havde accepteret efter jeg blot have købt 2 flybilletter hos dem. Fra den ene dag til den anden sender de en stor regning. Meget utilfreds
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jeg bestilte fly og hotel sidste sommer igennem eDreams. Ser en masse skriver om dyrt medlemsskab. Man skal jo huske at læse og klikke nej tak til det. Det gjorde jeg og havde ingen problemer overhove... Se mere
Virksomheden har svaret
Ottima assistenza ho parlato con la Sig. Ra Madonna molto efficiente Grazie
Virksomheden har svaret
Ho parlato con il Sig. Osny ed è una persona competente e molto gentile
Virksomheden har svaret
Virksomhedsoplysninger
Om eDreams
Skrevet af virksomheden
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Skrevet af virksomheden
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Kontaktoplysninger
Calle de Manzanares 4 , 28005, Madrid, Spanien
- www.edreams.com
eDreams Prime
4,3
Fremragende
424 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
correct my proplem
23. september 2023
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Virkelig ringe
Bestilling af flybilletter fungere fint. Men jeg har lige modtaget efter 3 ugers hjemkomst en ekstra betaling på 671kr (89.9 euro), fordi den automatisk tilmelder dig til et års medlemskab, det er fanme for ringe!
13. september 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi. Emilie,
Thank you for taking the time to share your review. We’re sorry to
hear that you came across an issue while using our service since
it doesn’t meet the quality we strive to deliver. We’re currently
reviewing your case and have sent you an email with further
information. Please check your inbox (and spam folder). We
hope to serve you again in the future. If you have any further
questions, we’re always happy to help.
Sincerely,
Ahmed
Customer Care Team
Snyd og bedrag
Snyd og bedrag. Min bestilling indebefattede åbenbart en 30 dages prøve periode af et prime abonnement og nu skal jeg så betale 571 kr. da jeg ikke har fravalgt denne service da jeg bestilte billetten.
Virkelig en dårlig forretningsmodel og det er helt sikkert en velovervejet løsning for at score lidt ekstra penge.
24. august 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi. Kasper Hartl Hansen,
We’re sorry to hear about your recent experience as it doesn’t meet the
quality of service we strive to deliver for our customers. Your feedback is
highly appreciated and will help us understand how and where we can
improve. Regarding your query, please check your email (and spam
folder) as we opened a case with further information. We hope you’ll
choose us again in the future. If you have any further questions, we’re
always happy to help
Sincerely,
Ahmed
Customer Care Team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Raynair une honte
23. august 2023
Besvarelse fra eDreams
Hi. David,
I am very sorry to hear about your recent experience, which certainly does not meet the quality of service we strive to offer our valued customers. Your feedback is greatly appreciated and will help us understand how and where we can improve.
Best regards,
Ahmed
Customer Service
Automatisk abonnementsbinding (ulovligt i Danmark)
Når man laver en booking hos dem får man en "gratis" prøveperiode på en måned - men med småt fremgår så, at man automatisk bliver tilmeldt et (dyrt) abonnement fremover - og der er åbenbart ikke nogle steder, hvor man kan opsige dette abonnement - den mulighed findes ikke på deres side, eller de mails de sender - man bliver altså tvangsindlagt til et årelangt abonnement
17. august 2023
Uopfordret anmeldelse
Utroværdigt firma
Pas på, når du vil bestille flybillet, hotel og bil, at eDreams står øverst som førstevalg af bureau eller søgemaskine. Bestil kun direkte ved flyselskabet, hotellet og udlejningsfirmaet, ellers bliver du taget ved næsen. eDreams har ikke sendt en voucher for billeje og vil tilsyneladende ikke, beløbet er trukket, og jeg har rykket mange gange. Jeg har sendt både e-mail adresse og lejetidspunkt, så det skulle være en nem sag for dem at gøre det. Desuden har de trukket 65 € for et uønsket års abonnement, som de heller ikke vil tilbagebetale. De har senest tilbudt en voucher på 30€ , hvis jeg vil beholde mit medlemsskab, fordi de påstår at flybilletten er blevet billigere, hvilket man nemt kan se ikke er rigtigt.
Helt igennem utroværdigt firma.
25. juli 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi. Ole,
Thank you for taking the time to share your review. We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver. We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder). We hope to serve you again in the future. If you have any further questions, we’re always happy to help.
Sincerely,
Ahmed
Customer Care Team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Mr Balde excellent le 010823
31. juli 2023
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Is nice I have 23 kg baggage free
31. juli 2023
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
De havde glemt at booke bagage på vires…
De havde glemt at booke bagage på vores flyrejse men glemte sjovt nok ikke at trække penge for det…!! Kunde service var flinke i tlf fra lufthavnen hvor der blev aftalt at vi bare skulle sende kvitteringer på køb af bagage igen så ville de refundere pengene..!! Efter hjemkomst skrev jeg til dem og de bad om diverse dokumentationer for køb osv og da jeg havde sent det hele og i ønskede format skrev de at jeg ville hører fra dem…. Men men jeg hører aldrig noget de er gået totalt signal død… ikke i orden!!!!!
3. maj 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi. Flemming,
Thank you for taking the time to share your review. We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver. We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder). We hope to serve you again in the future. If you have any further questions, we’re always happy to help.
Sincerely,
Ahmed
Customer Care Team
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Besvarelse fra eDreams
Hi. DIVALDO,
We’re sorry to hear about your recent experience as it certainly doesn’t meet the quality of service we strive to deliver. Your case has now been resolved. If you have any further questions, we are always happy to help. We hope you’ll choose us again for your future travels.
Ahmed
Customer Care Team
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Sehr gerne super
26. maj 2023
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Tutt ok super Saif
19. maj 2023
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Hold jer væk fra eDreams. SCAM!
Hold jer væk. ULOVLIG abonnementsfælde. Man køber en flybillet, og så finder man pludselig ud af, at de er begyndt at trække penge for et abonnement, man aldrig har tilmeldt sig. I forbindelse med køb spammer de ens emailadresse med en masse mails om tilbud på det ene og det andet, og i mellem disse "skjuler" de så informationen om, at de har tilmeldt en til deres abonnement. Jeg kommer til at følge denne til dørs; ingen tvivl om det :-(
16. maj 2023
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi. Thomas,
Thank you for taking the time to share your review. We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver. We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder). We hope to serve you again in the future. If you have any further questions, we’re always happy to help.
Sincerely,
Ahmed
Customer Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.