De tilmeldte mig et medlemskab jeg ikke havde accepteret efter jeg blot have købt 2 flybilletter hos dem. Fra den ene dag til den anden sender de en stor regning. Meget utilfreds
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jeg bestilte fly og hotel sidste sommer igennem eDreams. Ser en masse skriver om dyrt medlemsskab. Man skal jo huske at læse og klikke nej tak til det. Det gjorde jeg og havde ingen problemer overhove... Se mere
Virksomheden har svaret
Ottima assistenza ho parlato con la Sig. Ra Madonna molto efficiente Grazie
Virksomheden har svaret
Ho parlato con il Sig. Osny ed è una persona competente e molto gentile
Virksomheden har svaret
Virksomhedsoplysninger
Om eDreams
Skrevet af virksomheden
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Skrevet af virksomheden
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Kontaktoplysninger
Calle de Manzanares 4 , 28005, Madrid, Spanien
- www.edreams.com
eDreams Prime
4,2
God
424 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Supe excellent r
9. marts 2024
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Grazie sig.Ali
3. marts 2024
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Dårlig service og handelsbetingelser.
Bestilte i august 2023 indenrigs flybilletter hos Opodo til en rejse til Vietnam. Efter betalingerne af flybillet kom der pludselig en hævning på vores konto på 64,99 euro, for et Prime medlemsskab, som vi ikke kendte noget til. Vi kontaktede Opodo af flere omgange, men fik kun kontakt med en skør robot chat, som ikke kunne hjælpe os. Nu er vores rejse ovre og vi vil for alt i verden ud af dette medlemsskab, da vi absolut ikke skal handle med dette firma igen. Desværre er det umuligt at få ophævet sit medlemsskab på hjemmesiden. Der henvises til at kontakte et udenlands telefon nr. som jeg ikke ønsker at bruge.
Nu er vi nervøse for om Opodo selv går ind og hæver penge på vores konto når de mener medlemskabet skal fornyes - hvilket vi jo ikke ønsker, men istedet ønsker at stoppe det. Flere af vores fly blev rykket rundt eller aflyst på vores Vietnam tur, vi kontakte Opodo omkring dette, men igen var det umuligt at kontakte dem, andet end på robot chat. Fremover handler vi kun flybilletter direkte hos de enkelte flyselskaber.
Efter min anmeldelse af Opodo blev jeg kontaktet af dem, og de har været meget hjælpsomme og svaret hurtigt på mail. De har skrevet at de vil sørge for at mit Opodo Prime medlemsskab ikke bliver fornyet automatisk ved udløb af nuværende medlemsskab.
16. februar 2024
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi Fvb,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Jonatan Benitos
19. februar 2024
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Tres bien sans soussi.
13. februar 2024
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Ahmed buen servecio
12. februar 2024
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Jeg har købt to billetter gennem…
Jeg har købt to billetter gennem eDreams. Betalt for billetterne. Efterfølgende bliver jeg trukket for et abonnement jeg aldrig har bekræftet. Det er ulovligt i Danmark at opkræve abonnement på ikke-accepteret medlemskab. Jeg har læst mange dårlige anmeldelser på Trustpilot og svarene fra firmaet er de samme fra en robot. Usmageligt og pinligt, sikke et fupfirma.
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi Henrik,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email) The email address used to purchase your booking (if different from the address you're using to contact us) A full description of your situation and/or request Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
Vicky
Customer Care Team
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
molto valido Sig. Kaled
5. februar 2024
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Naver excelent service!
31. januar 2024
Besvarelse fra eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Stop med at sende 1000 mails om dagen…
Stop med at sende 1000 mails om dagen slet min information !
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra eDreams
Hi Tony,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and to assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
Besvarelse fra eDreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Besvarelse fra eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
tres professionel
22. januar 2024
Besvarelse fra eDreams
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.