Eddie Bauer Anmeldelser 

I have been a customer of the Eddie Bauer store for over 30 years and have decided that it no longer represents good value. The quality of the merchandise has declined substantially and I will no longer waste my money there. Ever!

I have 20+ Eddie Bauer shirts in my closet, all good quality shirts I love. I bought a few recently to update my color selection. They got returned the same day. The quality was garbage, utter trash. Thin and worthless. Not half the quality they used to be. Discount stores sell better shirts now. Do not buy from them, they do not care about customers or making anything of quality any more. Sad, because they were the best shirts made at one point.

Placed an order in the evening and called next morning to cancel ( changed my mind). Did an online chat early next morning. Was told order was being processed, which is untrue because when I look at my order status it has not even moved from order received and this is now mid afternoon. I was told I could go ahead and return the item when delivered and asked was there anything else they could help me with!!?? Help is far from what the chat was. What would possibly be so troublesome with cancelling my order?! I had to reiterate all my contact info and I also gave them the order number. So is selecting the cancel button on an order so difficult. AS WELL, I know if I choose to return this purchase ill probably loose the shipping I paid.
Lesson learned, should have stuck to my usual online retailer.

Purchased a raincoat fold up and zips into its own pocket. Have used 3 times. Nylon Zipper popped and was told that their 'Guarantee ' has changed (even though on my receipt) and you have only 60 days to return a bum product. They won't honor the guarantee I had.
Won't purchase from them again.

I used to purchase everything Eddie Bauer - a GOLD member. But now cringe at the thought. 100% of the First Ascent pants I have purchased in the last 3 years have had their stitching come apart in weeks and there is no recourse to getting them restitched. I did the pockets for a few of them at great cost but feel abandoned by the company. If this was a way to think of selling more stuff, the strategy has completely backfired.

Agree with other comments. Used to be my go to store and you guys have gone to shit. Ordered a couple shirts online and your delivery service called apple express tried to deliver at 8:40 pm when my business is closed even though I warned you I close at 5:00. You did this twice. I even left a phone number on the door to call me. Not sure I’m ever going to get my stuff. On another note my iPhone wears out a hole in your jeans after a month of use because the quality is so terrible. Again multiple times. And you play the phoney discount game by charging exhorbitant prices which you discount to a normal price and pretend stuff is on sale. And don’t get me started about your terrible support system on chat. Completely useless. Time to fire the CEO.

wouldn't even give eddie bauer any star. Bought jeans that completely transferred there dye (it had a white fleece outline and completly ruined the white inside of the jeans as well) ruined a couple clothing items. Support was no help copy pasting paragraphs of information. told me I could get a replacement..... Looked at the jeans online completly sold out.... they were on clearence so they wont be restocking them and the support guy was like you can wait for them to restock them... yeah buddy it doesnt work like that. (edit)
support couldnt even be correct on the right items that I ordered or what I was talking about

Gurnoor was a terrrible assistant....

I bought shoes, received shorts... Didn't even get my full refund back as apparently they don't give refunds for shipping even with such a screwup. Took over a month to resolve.

Paid $35 for express shipping. They shipped regular 2-week speed. So they just stole my money.

My complaint is much like the others. Used EB for decades but no more. Here's my experience that I wrote to them and took 4 tries before they actually refunded my money for a jacket. Never again! This is what I wrote: ", This is now my 4th attempt contacting Eddie Bauer regarding a refund and it is still incorrect. Here is what I have done so far: 1. I have emailed 3 times asking for the status of the refund and there was no response. See attached email showing the 3 emails sent. 2. I phoned today after significant tracking and emailing and it is still incorrect. 3. I received this email and the order date shown in the email below is incorrect. The order date was May 29th, 2025 not June 8th. It is now July 5th. The refund I was originally quoted was $74.49 NOT $66.50 quoted below. The original purchase with shipping was $85.69. Today on the phone the agent agreed to refund the shipping as well. I’m so confused and frustrated about the ongoing mistakes and the wasting of my time. I would hope you would rectify this immediately and compensate me." They offered me free shipping on next online order. Never again.

Their software fraudulently placed 2 orders without me confirming/submitting them (at 10PM—with no customer service available after 8PM). When I attempted to cancel the next day at 8AM when customer service opened up again they told me the order was already in process, which the order states “in process” immediately after it’s placed. They refused to cancel the orders, but offered me “free shipping labels”, which are already complementary for returns on their website…fast forward—the 2 orders came in 3 pieces. I generated the shipping labels on their return portal only to be told by UPS that I needed a third label, because they sent it in 3 pieces. Of course this wasn’t possible on their return portal. I had to contact customer service again after lugging 3 beach chairs to UPS only to be told that it will take 24 hours to receive a third shipping label. Other reputable companies would rather you keep an item than deal with additional frustration, which I don’t ever expect but it’s a generous gesture that makes customers return. I have received no rectification of this situation whatsoever. The people I spoke to in customer service were lovely, including a supervisor, but the way this company runs is beyond substandard.

Eddie Bauer used to be our go to for quality clothing. We tried to return a pair of shorts. (The stitching was coming out). You can tell the shorts weren’t worn much. The new policy is, in order to return, they must have tags on them and couldn’t have been washed. The manager of the store tried to help but couldn’t. My husband asked her what’s the difference between Eddie Bauer and Walmart. There isn’t a difference.

Used to be nice quality clothes with a solid lifetime guarantee, but all that has changed. I spent about $15,000 there from 2015-2017. New ownership has ditched the guarantee so now that I've got a tear in one of the pairs of pants I purchased with the lifetime guarantee, I can no longer get the company to honor their promise. I think a class action lawsuit is in order.

My go-to store for women's pants, shirts & shorts for years. However, this year, many of the shirts are too short - EB is trying to be fashionable, but they're so impractical. And all the side zippers keep failing on my EB First Ascent pants. I need practical clothing for 4 months of camping across Canada, not shirts that are too short & zippers that break. EB'S rain and winter gear, though, is so solid - they have never let me down.
So, have gone to the competitors for more pockets & more practical pants, shirts & shorts this year. I sure like my old EB shirts for the summer, though, & sweaters! Please stay practical, EB! ❤️

Extremely disappointed in return policy. Used to be if you were unhappy with the material you could return it, no questions asked. Now the return policy is from the date you ordered it, not the date you received it. So that cuts return policy down to maybe 6 weeks. Between quality and selection, very very disappointed. Guess it is time to head on over to LL Bean

Your womens t-shirts are ANNOYING! They fit in the store and after you wash and dry them, THEY DON'T COME DOWN TO THE TOP OF YOUR SHORTS.

WHY DON'T YOU WARN YOUR SHOPPERS!

ADDITIONALLY, YOUR EMPLOYEES ASK IF I WANT TO 'ROUND OFF' TO THE NEXT DOLLAR DONATING TO PLANTING TREES! IF YOU ASK WHERE, THEY SELF-RIGHTEOUSLY PROCLAIM THAT THE TREES ARE PLANTED WHERE THE FIRES WERE. IF YOU ASK WHERE THE FIRES WERE THEY ACT ANGRY THAT YOU DON'T KNOW WHERE THE FIRES WERE! THEY DON'T KNOW WHERE THE TREES ARE BEING PLANTED AND FURTHERMORE -- EDDIE BAUER WILL GET A HEFTY TAX RELIEF FOR DONATING TO A CHARITY BUT THEY AREN'T DONATING -- YOU THE STUPE ARE DONATING FOR THEM.

Total zip failure on an Expedition 22, 18 months after purchase. Absolutely no service from Eddie Bauer.
I have NEVER had a zip failure on any piece of luggage I have used in the last 25 years working in the airlines and travelling every week.

Very poor customer service!!

I like their t-shirts made in Vietnam. Had some for years, and they are holding up well.

I placed my order, waited for UPS to pick it up for over a week. I called to find out what was going on. They cancelled the order and re-ordered with expedited shipping, which never shipped either. They keep blaming UPS for their failure to get the item to UPS. I have spent TENS OF THOUSANDS of dollars with Eddie Bauer in the past, but that relationship is now broken. I will NEVER buy anything from Eddie Bauer again.

Oh Eddie Bauer, you’ve gone to shit. We were once die hard supporters and spent thousands in your stores every year. In the last 2 yrs you’ve driven your products into the ground. Cutting corners, using cheap materials, nothing but wrinkles and poor quality. Such an utter disappointment. Don’t get me started on you 50% off scheme where you mark up items by double and then give the discount to ensure you don’t lose money.