ECS Tuning LLC. Anmeldelser 

I had a bad purchasing experience that erased all the good will I've had with this company. I purchased was attempting to purchase exhaust tips for my Audi. The best value tips I saw that looked good from the picks and appeared to be sold in pears according to what they have chosen to use as a display pic as well as ECS having the word "pair" in their description was Rennline. Because it said pair and showed a pics of two exhaust tips, I purchased a quantity of two, because two pairs equal four tips. Instead, ECS sent me a box of two only. The box of two looked like the manufacturer packaging, as it wasn't a standard packing box, it appeared as it had the manufacturer labels on the box itself, so it didn't look like ECS grab two individual exhausts tips and stuffed them in a box. The tips genuinely looked as though they came as a pair.

I reached out to customer service, letting them know I purchased a quantity of two pairs but only received one. I got a very dismissive email from Matt stating that the tips are noted to be priced each and I needed to purchase a quantity of four if that is what I expected to get. But he completely missed the point where I said the description had "each pair". Once you put pair in there, it means that it comes in twos like a pair of socks. If someone purchases a pair of socks, you don't give them one sock. I was so annoyed by that response. I took a picture of their product description of their product page highlighting that it says pair and shows pictures of two exhaust tips. It was crickets, no response. I checked for the same product on other sites and noticed that other sites specified the exhaust are sold individually. That is all ECS had to do with their product description to avoid confusion and not misguide someone. I went ahead and purchased the remaining two exhaust from manufacturer rather than give ECS any more money. They don't care about customer loyalty.

I hated the way they delt with my issue and completely got turned off by them and won't be making any more future purchases for my build from their site. I meticulously created a long wish list of upgrades for my car that I wanted to purchase. Now I will only reference that wish list to look up the products on other sites going forward.

I even Googled the word pair for this review just to ensure that I am not mistaken.

A pair can refer to:
A set of two similar things.
Two items of the same kind.
Two people considered as a unit.

Thank you for dismissing my concerns and giving me terrible customer service. I never went off on a company in a review like this, but I feel mislead and wronged by the way the company handled my issue.

**Update 03-26-25**
I greatly appreciate ECS reaching out to me and attempting to make things right. It restores my confidence in them to continue doing business with them in the future. Bringing my initial rating with them back to 5 stars.

So, this is my second and last time I will ever need to write a review. This time I ordered and CTS downpipe for my A3. I was so surprised when it came so fast. I picked up the box and it felt very lite and to my surprise I found they sent me a catalytic converter and not a downpipe, about a 400.00 difference in price. I shipped back the cat and sense have not been able to get my money back.

For years I have been buying parts from ECS and no problems, I have spent over 10k on my A5 alone. I can only assume what is going on with this company. But never again.

So, as so many people have said, buyer beware you have be warned.
Hoping my credit card company will handle this.

So far the website is super easy to navigate and everything has been pretty organized. Their chat function is also pretty awesome.

Website was helpful for finding the right OEM bonnet stripes for my Mini.
Company kept me up to date on shipping delays.

Ordered a clock spring for my 95 bmw 328i
Shipped quickly, and was the exact part needed.
Cheers

Ordered a MHD FlexFuel Kit from Germany, they sent a used one, with the parts just thrown in the box and resealed with tape, the whole box smelling as fuel...

ECS was the only place I was able to find the OE wheels for my MINI Roadster, even MINI said they were out of stock, or I could find one here and one there, but used with some damage. I am beyond happy with the purchase and feel that my car is back to the original look and feel I was looking for. I did have to contact them for updates because shipping was pushed back a couple of days and no one notified me,but they were quick to respond with an answer. I was disappointed that I had to buy the center caps separately but did find them alot cheaper, ( about $45 cheaper) unfortunately somewhere else . Overall I am happy with my purchase and experience. Would recommend and use in the future.

Terrible customer service. May as well not even have a customer service department.

Ordering was straightforward, shipped as promised, and received a day ahead. All items are carefully packaged. Was hesitant to order at first (I usually shop from Amazon), but experience was excellent!

DO NOT ORDER FROM THEM! You have been warned. I used those think people were just making stuff up, but after this recent debacle I see it was all true. Ordered and exhaust after speaking priestly with customer service who verified it was in fact in stock and would ship same day. 3 days later nothing. I call again, they claim they will ship it right out and provide tracking in a few minutes. 5 hours later nothing. I call again, guess what...It's now on backorder with no ETA. So why not update me? I asked for a refund and as of 4 days later still not processed. Waste of time!

Great customer service and support. In almost 8 years of working together they have the same patience as the first day

Kudos for them

I loved ECS tuning, never had any issues until I had one issue, now I see how terrible this company is.

I bought a cts turbo inlet for the n55. It has a different part number on it, than the mfg number, but I assumed it was nothing, although I didn’t see this anywhere else. I go to install it, and it does not fit. After struggling for 6 hours to install this, I decided to go back to my stock inlet. My stock inlet took legit 1 minute to install. This inlet portion is not angled at the correct angle, and is too thick. This causes it to push downwards, and it’s impossible for it to fit onto the turbo.

I submitted a return, and 2 weeks after it was approved, it was denied. The reason was “see email”, except I did not receive any email. I contacted customer service, and never received a response from email. The next day I reached out to the chat, and spoke to Kyle B. When trying to understand why my return was denied after already being approved, and what I can do to make sure this doesn’t happen in the future. Kyle tells me it’s impossible for ECS tuning to ship a defective item, and then tells me things that contradict what defective even means, He says that I’ll have to take pictures of it on the vehicle not fitting. I was a bit confused as the turbo is under the Engine and hidden, so when I ask for clarification he essentially tells me “I don’t know, it’s your item not mine” he then proceeds to tell me word for word “You will not be permitted to do business with us in the future.”. Appalling customer service from Kyle B, not answering concerns, and then telling me I’m no longer allowed to be a customer after spending thousands of dollars here, over a $160 item. It’s actually laughable. Had to dispute this with my credit card as these are legit fraudulent concerns occurring on ECS and their customer service obviously has not been trained properly.

This is a ridiculous company. I ordered a couple of headlight bezels through their online ordering system. I paid for the bezels with my credit card. The next day I received an email telling me:

"Thank you for your recent order. Due to the value and limited order history we are going to request an alternate payment method. We can accept PayPal (Easiest) or a bank-to-bank wire transfer. With PayPal, we can send you a new link to complete the payment without remaking the order."

I've never seen anything like this. The credit card was not rejected (I've been using this account for over 20 years). Their only reason was that I had never ordered anything from them. I cancelled my order.

Don't waste your time. There are plenty of auto part vendors out there that appreciate your business.

Good selection of parts, reasonable prices, fast shipping.

On two separate orders, two incorrect parts were shipped to me that didn’t fit into my car. In attempting to find accountability for the situation, I got confirmation that ECS gave me the wrong parts, but did not receive fair compensation. They didn’t even refund the incorrect part and I spent a day on the phone with them for them to not refund the full cost of the error. Avoid.

Despite saying that they refunded me, they did not refund the part or let me return it. They only refunded a portion of the cost it took to take both incorrect parts out of my car.

When you too can get blacklisted for filing a charge back because of not receiving your purchase and unable to talk to customer service.
Update,
1. I tried chat, it would send me customer service, never answered.
2. I tried calling for 2 weeks straight at different times, sent to VM every time.
3. If you want to send order, I'd be more than thrilled to reverse charge back. 2 gallons of antifreeze
And yes, I am aware CS called ONCE. I was in my car, they hung up before I could answer

It's amazing you only respond after I post negative review. And it's been crickets since I offered to reverse charge back

I've been purchasing products from this company for 7 years. Never an issue, great company to deal with.

Great service, very fair pricing. Always fast on the shipping. Glad I found them!

I paid for express shipping and they shipped it 4days later so it showed up the same time the no rush free shipping would have. Then they sent me the wrong O-ring for my waterpump so I had to lose wages fixing a coolant leak. Oh yeah... They also sent me a coupon after I opted into texting and they refused to honor it at checkout saying it expired. When I called the hotline it was a black hole. My advice? Don't walk...Run far away from ECS Tuning

They ship with FedEx, which from my experience has been completely unreliable for the past few years. FedEx missed the delivery date for Saturday, tracking information points to a new delivery date (today) but you can see there is no way it will be delivered today. This prompted me to contact support, and this feedback.
To my detailed complaint about missed delivery Saturday, and again today… all I got is a response from a ‘Mariah’ that said nothing about my email or concern, simply hate me the tracking status and an email to track it on fedex’s website. Further emails went ignored, and as expected it did not get delivered again today. Their inability to address my concern or even acknowledge my email reflects badly on this business and their customer support after sales. At a minimum they should acknowledge my concern and offer to either return the package or refund me for shipping cost.