ECS Tuning LLC. Anmeldelser 

Ridiculous experience. Will never deal with again. After waiting weeks for my order to arrive, found they sent wrong items. Wanted me to return the wrong items before they sent out new order. Promised a quick turn around, but it took a couple weeks again. Replacement items arrived finally, and they were worse than the 1st order. A bunch of promises by customer service, and they were all bull. Never again.

I love cars. All kinds! I spend prob $20k annually on personal cars and a lot more for customers cars. I decided to give ECS a try cause they had a part I couldn’t get anywhere else at that price! Initially they gave me the wrong tracking number and we’re not very responsive to my emails or calls. So I disputed the order Via PayPal that I have had 0 updates. They responded with a different tracking number saying it had been delivered days prior. Which was news to me. I mentioned that I hadn’t received the item and was told they would reach out to the vendor. That was the last time I spoke to them. 2 months and nothing after multiple attempts I gave up. Fast forward I had a client who brought some downpipes to be installed and didn’t have hardware. Had my parts guy just grab some from online and he grabbed a set from ECS. This morning I was told because I opened a dispute in the past they will only except wire transfers for products moving forward. To be clear my dispute never stopped payment or retracted payment to them. However because they were sloppy with tracking numbers I have to pay the price. Morale of my very long story is there are better options out there that have CS together then ECS. Ebay is better at this point to work with then ECS, Amazon, FCP Euro you name it. Save your time an energy and shop elsewhere.

Ordered two times now. Great prices and offers, great service. A go to part shop.

I have ordered multiple items for my project over the course of a year and each order was 100% accurate with nothing missing. Pricing and delivery times are fantastic, I live in the U.K and my orders arrive in 3 day’s normally. They have fantastic spontaneous sales and also give solid advice.
Honestly, you should give them a go, P.s the parts are incredibly well made and as well as that they’re also beautiful to look at.

They were very quick to resolve my issue with my order. I was immediately contacted by their representative after they could not reach me on the chat. Thanks Vince for following up with me.

After failing to find the part I required in Europe (being from Northern Ireland) I found the part available at ECS Tuning. Initially I was a bit wary of ordering a part for a German car from America but having exhausted all avenues of locating the part in Great Britain and Europe I had to bite the bullet and give it a try. Well it was the best decision I made, easily ordered and dispatched within the timeframe given. Part arrived all the way in little ole Northern Ireland in a few days. Can’t thank the whole team at ECS Tuning enough, excellent service from point of ordering to receiving goods.

I been buying parts from ecs for years.i have yet to have a problem with this company.great customer service and good product.recommend to everyone who want quality parts

Not bad, but its going downhill. I miss the nice ECS white boxes with the tape, made it special. Now its just a generic box. What getting to be a deal breaker is that I had to click through 3 ad's just to get through cart - and then more ad's show up in box. 100 dollars off some alcohol club probably isn't a great idea. ECS isn't cheap, so the spam marketing on top of things is insulting. Order's are also being split more and more for dumb reasons. Company seems to be becoming more of a 3rd party marketing website.

ECS is top notch. Products are top quality and supporting documentation is always clear.

What I ordered, was a good price and shipped on time

Finding the right part was easy, and fast. The shipping came as scheduled and quick. Parts came as specified and was packaged very well and orderly. Would order from again.

I own a 2008 Audi RS4 Cabriolet and had a leak in my left front strut. Was told by Audi that the struts for my car were obsolete. The tech recommended that I convert to coil overs. Other than that I had no clue as to what I needed. Your customer service department was able to tell me in short order what I needed. I place my order and within a few days the parts arrived. My local European car repair shop agreed to do the conversion which saved me about a grand over what Audi quoted me. My only observation is that the coil overs are not as stiff as the factory struts. Other than that, the ride is great!! Thanks for your help!!

My Turner part was backordered - twice. Second delay put estimated delivery during an overseas trip, so needed to cancel. Getting through to a person on Chat impossible, I was timed out at 15 minutes waiting 3 separate time. Once I called, and was sent from sales to customer service, I was able to cancel the order. Chat needs a process review, better to chuck it unless it is made better now.

ECS Tuning is the best. I’ve bought a number of minor items from them. The ordering and delivering process is clean and tidy!

I buy alot of after market parts from this website because they look good on my car. I forget from time to time that it’s just cheap damn plastic, and they take their sweet time for the lifetime warranty replacement. When they don’t make a profit, you’re not a priority. I think I’ll have to start buying aftermarket parts from a different website just because the plastic is so cheap.

*****EDIT******Ordered parts. Simple! Front Strut Cartridges (2) and Rear Shocks (2), lowering springs and a skid plate.
Excitedly opened the package and saw the invoice with the correct part numbers and the boxes with the same said part numbers.
Then disappointingly, after the vehicle was taken apart (my mistake), I opened the parts boxes to find the part numbers in the boxes did NOT match the part numbers on the boxes. AND.... The parts had been previously INSTALLED!!!

Emails and phone calls and and driving (more than 20 miles each way) to a FEDEX OFFICE to get a RECEIPT for sending the wrong parts back. Received replacement parts, and they too were in the correct box, but the wrong parts! This time the parts had not been installed! This meant ANOTHER trip more than 20 miles each way, to the FedEx Office to get a receipt.
After sending more than 5 emails with the FEDEX RECEIPT and TRACKING NUMBERS, 11 days later, and FINALLY received the CORRECT PARTS!!!!!

Used to have a good reputation. I will NEVER use or recommend them, EVER!!!!!!!!!

I would not recommend this company to anyone. This company is the worst company I've ordered from them once it was okay. Now every time I order if they need a bank transfer or PayPal or for order item it's ends up back ordered or they take forever to process the item and it takes forever to get here I've had one account I cannot get in and start a new account and before starting the new account there acting like I'm scamming on all of my info matches and it's easy verifiable are they make you jump through hoops just to end up waiting for packages for weeks and weeks or they might end up back ordered while you are waiting for them to be shipped.

Terrible company they do not care about their customers they just care about the bottom line.

ECS used to be reputable but I don’t know what has happened to them in recent years I still try to order off them as SOMETIMES they have the best prices but their shipping is totally unreliable. They use FedEx and yes free shipping over 50 but that is slow. So you upgrade like I did for 11 more but that is even marginal. Currently the package is sitting at FedEx on a Saturday when it was promised delivery and as of Monday it still sits not moving holding up getting this repair done. I feel the upgraded shipping is a con if the part arrives in town and then up to FedEx to deliver when they want to. They also don’t give you a set date, they give a range that way they don’t have to reimburse the shipping when it don’t arrive even though they have it. If I order from them again(see next paragraph) I won’t be for something I need asap and I’m not paying the inflated shipping fee that really gets you nothing.

Also I was going to buy a part from them the other day and it was shown as one price but in the cart it was $80 more. Contacted them and they questioned me were I saw that as it wasn’t the correct price and I clipped the screen including our chat to prove it and all they said was sorry that is our new price. FCP and another site were 80 dollars less. So I bought it off FCP where I’ll probably do more shopping even if a few dollars more at times due to customer service, not falsified advertising and the fact that they ship UPS and I get stuff way quicker.