Dylan Oaks Anmeldelser 349

My boyfriend bought me the tennis bracelet for Christmas, the bracelet is stunning but unfortunately it catches onto everything! I have damged alot of clothing from it. It caught onto my jumpers also and had fluff between each diamond. Very unhappy about this product.

Bought a necklace in store over a year ago. Have worn it every day since and I love it. Unfortunately the clasp broke on it a few weeks ago. I contacted customer service and they were so helpful. I didn't have a receipt but that was not a problem. They asked me to send it off and they would repair it. I have just received my repaired necklace in the post in a lovely presentation box and am delighted. Have also ordered gifts for friends and jewellery for my bridesmaids and all are great quality.

They cancelled my order and then only partially refunded. I sent 3 emails which were ignored. I only received a full refund after raising a dispute through PayPal.

As a new customer, I am "over the moon" to have encountered such an elegant brand. My two necklaces "name tags" were truly beautiful, quiet elegance at every level. Quality is exquisite, shipping was impressive, it only took 48 hours for my items to be delivered, at such a busy time of the year for both Dylan Oaks and the Royal mail. The presentation boxes are a joy to open.
I am looking forward to making future purchases once the Christmas season is over and the "sold out items" are back in stock, most impressed.

Thank you Bea. Aka Saskia du Pretz

Ordered 2 initial chains as xmas gifts, states on the website express delivery within 3 days. I waited 4 days and emailed to see where my order was. Did not receive a reply in regards to my email but received another email off them to say 1 of the chains was being refunded. Had to then email them again to ask them to cancel the complete order which they did. I now have to wait 10 days for the money to be refunded which probably should not have been taken from my account until the goods were dispatched.

I would love to write a review of my order but 3 weeks after I ordered I have yet to receive an email of dispatch confirmation, never mind the actual product. I have emailed 7 times and visited the Belfast store and have no update on the status of my order. It’s simply atrocious the level of customer service. Paying over £120 for a product for this to happen is totally unacceptable.

Everything started so well good speed delivery of a product, the product isn’t right so I’m trying return this item. The website gives you nothing on how to send stuff back, and I’ve sent four emails asking for assistance and tried to contact on social media only to be tottaly ignored. This level of service is a shambles and I’d avoid this company.

Chain and free earrings arrived today. They are absolutely fabulous. Really good quality for the price. Delivery a bit late so that's why I only gave four stars but thanks a million, I'm delighted

Item is exactly as advertised and looks amazing. Delivery took longer than advertised, however when I contacted customer service, it was clearly explained that it was late due to many orders around Christmas. Customer service was great. Overall, very good customer experience, and I would shop from there again.

I was sent wrong order. Customer service are disgrace. Don't trust this company. I am out pocket now cause product I received was incorrect.
They have no telephone number so don't want customers getting in touch.
Company is joke. Do not buy from here.

Ordered two necklaces with engraving on each one. Wanted to change what the engraving said, and emailed twice as soon as I placed the order to request a change. Got no response so emailed again two days later and still got no response. My order arrived with the wrong engraving on it a four days ago. I immediately emailed the support email provided, wrote to their Facebook and instagram page, but still haven’t heard anything four dats later. Their customer service is basically non existent and I can’t even find a phone number to call them on

Earrings do not look like they do on line very cheap looking will not be buying from them again and would not recommend them

Order earrings on 5th of Nov still no sign of it I emailed2 days ago no response I've contacted customer service 2time today no response

I am delighted that my order came today. I can't believe how fast it came. I ordered the 4cm letter necklace bar on Tuesday and it was delivered today before lunchtime. I must say the necklace looks beautiful. My friend will be delighted with this as I got it for her for Christmas but she wants it early. I can't wait to see her reaction as I cannot stop looking at it. Thanks Dylan Oaks for a fantastic service. I will definitely be shopping with ye in the future and I will definitely be recommending people to buy from the company.

If there was an option for zero stars, I'd rate that. The quality of product I'd compare with Shein. Arrived broken in an paper envelope with no box. Very little correspondence from customer support. No contact telephone number. I wouldn't consider buying from them again, and would advise everyone else the same.

Awful customer service.received wrong colour neck chain first time now name spelt wrong on name bracelet. Won't respond to my emails or messages and no phone number.

Literally the worst customer experience I’ve ever received. Ordered a necklace, they sent me the wrong one 4 times and on the 5th time got it right.
Stupidly of me, I thought that experience was a once off and I placed a second order. I’m now 2.5 months in trying to get them to rectify engraving, they just keep send me the original wrong engraving and today I received someone else’s order in the post.
It seems like their online business is uncanny to a circus to me!

I bought a gift for a friend.

It arrived and the chain was broken on arrival. I contacted customer service who told me to send it back and they would REPAIR it. I paid full price and expect my purchase to be usable on arrival, furthermore, should it be faulty, broken and unusable on arrival I would expect at very least an apology for the inconvenience and embarrassment this has caused.

I am all for supporting local businesses but this left a VERY sour taste. For this reason alone, I would not recommend purchasing from this company. Customer service need training.

Girlfriend loved the necklace ! Accidentally ordered two and was refunded for one , excellent service and product