I went online here to order two different coins and both times I received confirmation in minutes,and they send you a proper respectful warm thank you ,you feel good when your treated well at the end... Se mere
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Se, hvad kunderne siger
It took considerable time for the coins to arrive, but I did not know it was 28-days waiting time for the shipment to complete. The service would benefit to share with customers the tracking number f... Se mere
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Lovely coin and only paid for postage. Have received 10 emails today looking for feedback on my experience. I hope these stop now after this review! *update following reply from Dublin Mint Office*... Se mere
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I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Dublin Mint Office
Skrevet af virksomheden
About The Dublin
Mint Office
Gold, Silver and other precious metals have fascinated mankind for many centuries, making coin collecting a popular hobby the world over! We here at The Dublin Mint Office strive to bring the fascinating world of coin collecting to both existing and new collectors.
As Ireland’s leading coin specialist, we are committed to providing a wide range of coins from ancient, to modern, originating from many countries across the world – giving you the chance to hold history in your hands!
Visit Our Website Contact Us• Exclusive Access: Our experts visit coin fairs and auctions all over the world, which ensures that our customers are amongst the first to be informed about strictly limited issues and offers - receiving the best quality coins, and guaranteeing customers the best opportunities and most convenient way of collecting.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection whether you’re an avid numismatist or just starting your coin collecting journey.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsWhen you collect with The Dublin Mint Office we will keep you regularly updated on the most important coin issues. We work closely with Mints and Issuing Authorities around the world, and are able to offer you access to limited edition collections and sets that often sell out as soon as they are issued. Whether you prefer to buy your coins individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available coins to our collectors.
Learn & Discover
The Dublin Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The Dublin Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Kontaktoplysninger
3,6
Middel
197 anmeldelser
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Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Do not deal with this company,nothing…
Do not deal with this company,nothing but hassle,told them to stop sending out their medals,still sending out medals and invoicing me for them even though I’ve them sent back,BEWARE DONT GET INVOLVED WITH THIS COMPANY
Out of interest my account number is 6500279886
I’ve been invoiced for €178.75
Any coins that has been sent out has been returned,was in contact with members of yer staff (Dublin mint office) about these invoices,wasn’t very helpful i must say,I’ve been invoiced again today 29th of july 2024 for coins that has been sent back.I AM NOT A CUSTOMER OF DUBLIN MINT OFFICE
NO LONGER A CUSTOMER,SUCH AN EXPERIENCE IM SHOCKED
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Mr McDonnell, thank you for taking the time to leave us feedback. Please accept our sincere apologies for the confusion here. I have requested further account information from you. Once I have received this, I will be able to investigate this matter further and contact you straight away. Thank you for your patience.
Kind regards,
Levi, Customer Experience Manager
Watch out
Watch out! This company sent us invoice along with the coin. It was paid within 5 working days but in the meantime sent another invoice for €10 on top of the €24.95 which was the original invoice.
The €10 was a `late payment fee'.
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi, thank you for taking the time to leave us feedback. I have requested further account information to allow me to resolve this matter for you. As soon as I receive the additional account information through, I will be in contact to resolve the matter.
Kind regards,
Levi, Customer Experience Manager
I left a review 1st May and since then…
I left a review 1st May and since then I received an invoice in the post from R. Kerslake for €30.95 to pay on an order that had been fully paid. No invoice number only my account number. On this invoice it said a refund which was the exact amount above I received as an a refund via Adrienne. So thought it was a receipt. A month later l received a final demand same letter with another account number and €40.95 added on. I payed and under personal data it says account balance €40.95. Does this I'm in credit as in the money should be refunded to me. I owed nothing but was threatened with bailiffs. I am deaf so have paid to settle what exactly? and emailed my query as to what this amount was for to Adrienne; still no answer. I paid for fear of bailiffs. Your site was also under maintenance so could not check balance either!
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Rachel, thank you for taking the time to leave us feedback. Please accept our apologies for the confusion with the payment letters. Yes, that's correct. The £40.95 is credit, the refund has been processed and we advise 3-5 days for this to return back into your account. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Levi, Customer Experience Manager
This is the first time we used Dublin…
This is the first time we used Dublin Mint and totally unimpressed. We purchased a gold coin nearly a month ago and since then our order has been 'pending' on our online account dashboard. We emailed asking where our purchase was without a response and also have been promised call back which again didn't happen. Thankfully only a small order as this was our first order so wanted to test the water so to speak and in hindsight looks like we may have lost this order but at least not as much as we were intending on spending with them. Very disappointed indeed.
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hello, thank you for leaving us feedback. We appreciate your patience with this matter. For me to be able to look into this further for you and get this resolved as soon as possible, I have requested further information to locate your account/order. Once this is received, I will be in contact to assist you with your query.
Kind regards,
Levi, Customer Experience Manager
I was speaking to nicola
I was speaking to nicola. She explained everything on my account to me and fixed it all up. She also sent me confirmation of everything she done so I understood. Very polite nice and professional. She has a brilliant telephone manner and listened and checked everything.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Anna, we appreciate you taking the time to leave us feedback. I'm so pleased to hear that you're enjoying your experience with us. I will be sure to pass your kind comment onto Nicola.
Best wishes,
Levi, Customer Experience Manager
Nicola was so helpfull
Nicola was so helpfull, patient & successful in dealing with my query. Thank you so much.
Berni Adamson
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hello, what a wonderful review to read Berni. Nicola will be over the moon with your feedback, I will be sure to pass it on. We look forward to talking to you again soon.
Thank you,
Levi
Very Helpful
I was speaking with Nicola this morning and she was very helpful,and professional with my question!!
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Tim, thank you for your five star review. I'm so pleased to hear that you're happy with the service, I will be sure to pass your feedback onto Nicola.
Kind regards,
Levi, Customer Experience Manager
Dealt with a most helpful lady called…
Dealt with a most helpful lady called Olivia who sorted out a minor problem about a payment which she corrected most professionally . Top class service.
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Brendan,
Thank you so much for taking the time to share your wonderful experience with us. We're thrilled to hear that Olivia was able to resolve your issue efficiently and professionally. We're proud to have team members like Olivia who go above and beyond to provide top-notch service.
Kind Regards,
Tanith,
Customer Experience Manager
Besvarelse fra Dublin Mint Office
Hi Michael,
Thank you so much for your lovely review. We're thrilled to hear that you found our service efficient and appreciate your feedback. We're committed to providing the best possible experience for our customers, and it's great to know that we're meeting your expectations.
Kind Regards,
Tanith,
Customer Experience Manager
Very happy dealing with customer care…
Very happy dealing with customer care and my products
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Emmet,
Thank you for your kind words. We are thrilled to hear that you had a positive experience dealing with our customer care team and that you are happy with your products. Our goal is to provide top-notch service and high-quality products to all of our customers, so it's great to know that we hit the mark for you. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your feedback.
Kind Regards,
Tanith,
Customer Experience Manager
Thank you for listening to me
Thank you for listening to me. Being friendly and helpful!
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Margie,
Thank you very much for sharing your experience with Adrienne at The Dublin Mint Office. We are thrilled to hear that she was helpful to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that this was reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Marie,
DMO Customer Experience Team
Good communication
The product is beautifully presented and the customer care is very good. I was talking to Marie today and she went out of her way to assist me
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Eric,
Thank you very much for sharing your experience with Marie at The Dublin Mint Office. We are thrilled to hear that she was helpful to you. Our team takes great pride in providing excellent customer service. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Adrienne,
DMO Customer Experience Team
Can not thank the staff enough
Can not thank the staff enough, vey helpful and courteous, they made everything so much easier
30. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi David, thank you very much for sharing your experience with Marie at The Dublin Mint Office. We are thrilled to hear that she was helpful to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Best regards
Adrienne
DMO Customer Experience Team
Wanted to return a coin
Wanted to return a coin. Spoke to Adrienne. She was very helpful and co operative and guided very well! Thanks
29. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Ameer,
We are thrilled to hear that Adrienne was able to assist you in returning your coin! Our team at The Dublin Mint Office strives to provide excellent customer service, and we are delighted that Adrienne was able to guide you through the process with ease. Thank you for your kind words, and we appreciate your feedback!
Kind Regards,
Tanith,
Customer Experience Manager
Query
I recently had a query with the Dublin Mint Office , I rang the company and was passed on to a lady called Marie, she solved my query in a couple of minutes, she also wanted to check that everything she said was right in the paper work.As it was late in the evening she said she would get back to me the following day which she did and Marie was accurate in the paperwork and all she said on the phone. Marie was very obliging, polite and helpful if I ever have a problem again I would contact Marie with no hesitation and I would highly recommend her to anybody who has an issue she really does go above and beyond to help people.
26. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Ange, thank you very much for sharing your experience with Marie at The Dublin Mint Office. We are thrilled to hear that she was helpful to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Best regards
Adrienne
DMO Customer Experience Team
Great experience
Great experience, Marie was a pleasure to deal with.
19. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Good afternoon Simone,
Thank you so much for taking the time to leave us your 5* review.
It is wonderful to hear that Marie was a pleasure to deal with and you have received a great experience from The Dublin Mint Office.
We look forward to speaking with you again in the near future.
Best Wishes,
Sarah,
Customer Experience Manager
Such great staff always go above and…
Such great staff always go above and beyond especially Marie gibbons would highly recommend them for anybody who likes coins/medals
17. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi M. Salinger,
Thank you so much for your glowing review! We are thrilled to hear that you had a great experience with our customer service from Marie, and are enjoying our collection of world-class coins. We take pride in offering top-quality products to our customers and it means the world to us to hear that you are pleased with your purchases. Thank you for choosing The Dublin Mint Office, we look forward to serving you again in the future!
best regards
Adrienne
The Dublin Mint Office
Marie ⭐️⭐️⭐️⭐️⭐️
Marie was is helpful with a billing issue I was having, she resolved it quickly and was easily able to put my mind at rest by explaining things clearly
16. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Sarah,
I am delighted to hear about your positive experience with Marie at The Dublin Mint Office. It's great to know that she was able to promptly resolve your billing issue and provide clear explanations to put your mind at ease. Thank you for sharing your feedback, and we look forward to serving you again in the future.
Kind Regards,
Tanith,
Customer Experience Manager
Adrienne was excellent in dealing with…
Adrienne was excellent in dealing with my query,an asset to the team
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Chris, thank you very much for sharing your experience with Adrienne at The Dublin Mint Office. We are thrilled to hear that she was helpful to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Best regards
Marie
DMO Customer Experience TeamLeader
This 5* review is for Adrienne
This 5* review is for Adrienne. I called with a query regarding an order and, while I was very anxious and stressed at the time, she was incredibly reassuring and took care of my order in a polite, friendly and professional manner. It is so good to get a "human" on the end of the phone who can make one feel as if they are the first person they have spoken to that day and are happy and eager to help. Adrienne made the changes to my order immediately and emailed straight away to confirm. The Dublin Mint Office are very lucky to have her.
8. april 2024
Uopfordret anmeldelse
Besvarelse fra Dublin Mint Office
Hi Claire, Thank you very much for sharing your experience with Adrienne at The Dublin Mint Office. We are thrilled to hear that she was helpful and nice to you. Our team takes great pride in providing excellent customer service, and we are glad to hear that reflected in your interaction. We appreciate your feedback and look forward to assisting you again in the future.
Best regards
Marie
DMO Customer Experience TeamLeader
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