I rang up to pay my monthly instalment for some coins. I have always found your staff very helpful particularly on this occasion when I was dealt with by Teagan Griffiths, who was very willing to hel... Se mere
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Always quality products no matter what you like you can’t go wrong on selection. If only we could have them all is the problem. Always well packaged and presented in a secure parcel.
Virksomheden har svaret
Very easy process to purchase - quick post told up to 28 days i received my coin within 48 hrs - just as described a perfect example though tiny very well defined detail. Good to fair value I wasn't... Se mere
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I received a phone call about Queen Elizabeth 2 100th anniversary. When learning about the 7 coins (70 years) and my 70th birthday coming soon i said why not. Your staff are polite and very helpful. Y... Se mere
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Virksomhedsoplysninger
Om The London Mint Office
Skrevet af virksomheden
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Skrevet af virksomheden
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Kontaktoplysninger
Carew Street 1, SE5 9DF, London, Storbritannien
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,7
Fremragende
11 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful and friendly when phoned to…
Helpful and friendly when phoned to make enquiries on more coins and did not have to wait long for the coins to be delivered
7. april 2026
Super quick delivery of gold coin
Super quick delivery of gold coin. As always, a good service from London Mint Office.
14. april 2026
Terrible admin / Computer systems.
Terrible admin / Computer systems.
I placed an order and was charged twice on my credit card. It took four phone calls to get this refunded. I had to provide credit card statements to prove I had been charged twice. After about a month I received a refund for one of the payments. This then created an invoice that I was told I had to pay for the order. I was then chased by email to settle the outstanding amount. After emailing customer service I was told that "my account had been sorted" and I received an £0 balance letter.
Yesterday I received 2 "final reminder" letters in the post from the London mint office, threatening legal action and applying extra charges to my £0 account.
I do not recommend shopping with the London Mint Office as they do not have a functioning system for purchases or account management.
The interaction with the London mint office was so terrible, I was searching "London Mint Office Scam" as the incompetence was almost unbelievable that a company could be this bad.
Emails / call logs available.
21. april 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
ihave been with london mint form many…
ihave been with london mint form many years they do a brilliant service
10. marts 2026
Besvarelse fra The London Mint Office
Hi Peter,
We appreciate your long-term patronage and are so glad to hear that you have consistently received brilliant service from us over the years. Thanks for your feedback!
Kind Regards,
Tanith,
Customer Experience Manager
very pleased well presented
13. april 2026
Besvarelse fra The London Mint Office
Good Evening,
We are very happy you are pleased with the presentation. Thank you for your positive feedback; we appreciate you taking the time to share it.
Kind Regards,
Tanith,
Customer Experience Manager
Besvarelse fra The London Mint Office
Hi Mr Henry
Thank you for your fantastic 5* review! We’re delighted to hear that your order arrived quickly and met your expectations.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
TWO OF THE COINS FELL OUT OF THE…PLASTIC PACKING
TWO OF THE COINS FELL OUT OF THE PLASTIC CASE AND WERE LOOSE IN THE PACK
31. marts 2026
Besvarelse fra The London Mint Office
Good Evening,
Thank you for bringing this to our attention. We are sorry to hear that your coins were not securely presented on arrival, as this is not the standard we aim to deliver.
We would like to look into this further for you and ensure this is resolved appropriately. We will reach out to you directly very shortly.
Kind Regards,
Tanith,
Customer Experience Manager
No problems with this company
No problems with this company
Respond to any questions quickly and dealt with
10. april 2026
Besvarelse fra The London Mint Office
Hi Valerie
Thank you for your wonderful feedback! We’re really pleased to hear that you had a smooth experience with us and that our team was able to respond to your questions quickly and efficiently. We appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Fantastic service
Fantastic service, listened to my needs and offered a plan that was suitable for me. I find the after service calls very good and they are not pushy to buy more items. would highly recommend
10. marts 2026
Besvarelse fra The London Mint Office
HI Kerry,
We're happy to hear that you received fantastic service and a suitable plan. We appreciate your high recommendation and value that you find our after-service calls helpful. Thanks for your feedback!
Kind Regards,
Tanith,
Customer Experience Manager
Besvarelse fra The London Mint Office
Good Morning,
I'm sorry to hear your order arrived a little late! We appreciate the feedback and will take this on board.
Kind Regards,
Tanith,
Customer Experience Manager
Always quality products no matter what…
Always quality products no matter what you like you can’t go wrong on selection. If only we could have them all is the problem.
Always well packaged and presented in a secure parcel.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra The London Mint Office
Hi Bredan,
We're happy to hear that you appreciate the quality and variety of our products. It's great to know the packaging meets your expectations. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Tanith,
Customer Experience Manager
They were just helpful and honest with…
They were just helpful and honest with the customer. Thank you for being there to help.
9. april 2026
Besvarelse fra The London Mint Office
Hi Gillian,
We appreciate that you found our team helpful and honest. Thank you for acknowledging our efforts to provide excellent support; we are grateful for your feedback.
Kind Regards,
Tanith,
Customer Experience Manager
Unwanted upselling
Ordered a coin, then got a call couple days later to say they have 5 limited edition ones for £249, and i mentioned i wanted sometime to think about it, they sent an email and even at the bottom of the email, mentioning they were waiting confirmation if i wanted to proceed with them, and couple weeks later, they have sent it out to me with the invoice needing to be paid. Called up and can only speak with the advisor previously dealt with me and was told a manager was listening to the call, and when the advisor called me back. She mentioned that she thought I had accepted it, but surely if you have listened to the call, you would have accepted fault and apologised and just taken it back. Anyhow, now got to wait up-to 14 working days for them to send me a return label and go through the fuss of returning something I never wanted in the first place.
Best advice I would give is if you do order be cautious about up selling and random extra's being sent and being expected to pay and then the cheek of them saying you can spread it monthly if you did want to keep it!!
2. april 2026
Besvarelse fra The London Mint Office
Good Afternoon Masood,
Thank you for your review.
We’re sorry to hear about your experience and appreciate you taking the time to share this with us. This is certainly not the level of service we aim to provide, particularly when it comes to ensuring customers have full clarity and control over any orders placed.
All of our calls are recorded, and we take situations like this seriously. While our processes are designed to ensure that orders are only placed with clear customer consent, we understand your concerns based on what you’ve described and the experience you’ve had following this.
We can see that this has caused frustration, particularly around the dispatch and returns process, which we appreciate is not ideal.
We will be contacting you directly shortly to review this in full and work towards a resolution for you as quickly and smoothly as possible.
Kind Regards,
Tanith,
Customer Experience Manager
They listen to what you require every…
They listen to what you require every time
16. april 2026
Uopfordret anmeldelse
Besvarelse fra The London Mint Office
Hi Alex,
We're happy to hear that we consistently meet your needs. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Tanith,
Customer Experience Manager
Just sending the coins arrive so quick
Just sending the coins arrive so quick
8. april 2026
Uopfordret anmeldelse
Besvarelse fra The London Mint Office
Hi Ant,
We're happy to hear that your coins arrived quickly! We appreciate you taking the time to leave us your feedback.
Kind Regards,
Tanith,
Customer Experience Manager
First class service
First class service even better when you win a competition
15. april 2026
Uopfordret anmeldelse
Besvarelse fra The London Mint Office
Hi Dale,
We're happy to hear that you had a great experience, especially with the added bonus of winning! Thank you for sharing your positive feedback with us.
Kind Regards,
Tanith,
Customer Experience Manager
No hard sell 🙂
This was for the Elvis plectrum coin , a little gift for my wife , it arrived very quickly ,in good packaging in a nicely illustrated book style folder 🙂 LMO are a reputable company and carry an extensive range of products , I can't fault them in any way , I did get a follow up call from a very polite salesperson to see if I was interested in the full Elvis collection but NO hard sell .
13. april 2026
Uopfordret anmeldelse
Besvarelse fra The London Mint Office
Hi Paul,
We're happy to hear that the Elvis plectrum coin arrived quickly and in good condition! We're glad you appreciated the packaging and our extensive range of products. Thank you for acknowledging our salesperson's polite follow-up. We appreciate your positive feedback.
Kind Regards,
Tanith,
Customer Experience Manager
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