K9 JETS Anmeldelser 

I had a remarkable experience flying to London with my two 50 lb dogs via K9 Jets. From the moment you book your ticket to the day you land in your destination, K9 Jets makes it an easy and clear and, eventually, luxurious, experience. They help you coordinate everything in terms of paperwork and ground transportation on both ends, and your time in the air comes with fantastic courteous service and the most comfortable ride imaginable. A truly great experience, top to bottom. We will only use K9 Jets going forward to travel with our dogs. Worth every cent.

We found K9 Jets to be an ethical, responsive and empathetic company. Emma and others we dealt with were most kind and patient in dealing with our last minute tragedy. We would not hesitate to recommend them to others.

Worst travel experience ever. In case you don't realize this, K9Jets don't own or operate any aircraft - their misleading brand name foreshadows their lack of transparency. K9Chaos were still scrambling to nail down a plane just days before our scheduled departure... and again midway through the journey. Poor and erroneous communications plagued the "process" - unreturned calls and no-shows for scheduled teleconferences were downright frightening. We had put a lot of trust in them, along with our cash, and were losing confidence daily. Operations are their Achilles heel. Staff have limited knowledge of actual airport and travel logistics (e.g., proposing a new impossible departure time, not knowing that a flight can't land in Lisbon at 3 am and that the vet won't be there). 60 long hours door-to-door from Cali to Portugal with 2 nights of delays in NJ and no clear or reliable plan to cling to. Just limbo. All trust was lost midway through this disaster. These delays upended pet medication, sleep, food and potty schedules, as well as ground transportation plans (more $). The chaos translated to heavy stress on all animals, including the humans who simply do this for the love of their animal companions, not for some so-called luxury experience (banana bread and turkey wraps?!). Staff focus is marketing, deflection and damage control. I actually overheard a staff member telling a colleague that he would handle shelling out the bad news because we weren't a "tough crowd" and that this "stuff" (i.e., the BS) just "spews out" of him. I have tossed their swag - it was giving me PTSD. In sum, K9Jets’ priorities are way out of order. Branding takes precedence over reliability. Smile clips are a thin veil for chaos and incompetence. What we needed was clear, accurate, and timely communication, and earnest concern for the welfare of our beloved animal companions. What we got was uncertainty, confusion and distress during our relocation abroad.

I thought by choosing to fly with K9 Jets that the stress of relocating to another country with a pet would be minimised... instead it became way more stressful.

The flight was LA to London, due to take off on May 27th. On May 25th I received an email to say that the flight was delayed to May 29th because of a problem with the aircraft. Then on May 29th, six hours before the flight, I received an email to say that the flight was delayed again. Eventually the flight took place on June 3rd, one whole week later than planned. The repercussions of this failure by K9 Jets included: having to get the vet certificate issued again, having the tapeworm treatment done again, finding a place to stay in California on short notice and with a dog, paying for an unused Airbnb in the UK, paying for storage for boxes being shipped over as well as a multitude of other logistical things.

The company's response? "I would also note that we were under no obligation to source an alternative aircraft. We could have cancelled the flight, issued refunds, and left passengers to make their own arrangements." Not exactly caring customer support.

As for the plane itself, it was nothing like the planes presented in K9 Jets marketing. It was much smaller, the seats were very close together and there was much less space for the dogs. My dog is 50lb. He was uncomfortable and distressed throughout the flight. The seat did not give him enough space and so the only place for him to lie down was in the aisle, which meant he was regularly stepped over by flight attendant and crew going to the bathroom at the back of the plane.
The seats were covered with dust covers that we were not allowed to remove.
The flight attendant didn't seem to like either people or dogs. Call buttons were repeatedly ignored. Service was worse than an average business class flight.

Currently there are not many options to fly with pets but as more companies come into the market, I truly hope that experiences and service like this become obsolete because they are unacceptable for both pets and pet owners.

UPDATE
Looking at K9 Jets response... firstly, they address it to Pauline. I have no idea who Pauline is but good to know that's their level of customer service and they have to have these things as copy and paste.
Secondly, in their first response they pointed out that my dog had an accident because of the level of stress he was under and that they would waive the clean-up charge. They then emailed me charging me for clean up. (The charge... $1214!!) When i pointed out they had said they would waive it, they then amended their review to remove any mention of paying for it.
Seriously, this is not a good company,

Exceptional Service from Start to Finish

We recently traveled with K9 JETS from the USA to London and then onward to Dubai with our Labrador, Bruno, and the experience exceeded our expectations.

From our very first inquiry, the team was incredibly responsive and helpful. A special thank you to Adam and Emma, who were always available to answer our many questions and guide us through the process. Traveling internationally with a pet can be stressful, but their communication and support gave us confidence every step of the way.

Our original journey was scheduled for April, but due to regional conflict and resulting travel disruptions, our plans had to change. Throughout the uncertainty, the K9 JETS team kept us informed and worked with us to find the best path forward.

The onboard experience was fantastic. The crew on both flights were kind, attentive, and especially wonderful with Bruno when he was a little anxious at the start of the journey. Their patience and genuine care meant the world to us.

Being able to travel alongside our dog instead of having him fly separately was priceless. Thank you to everyone at K9 JETS for making a potentially stressful relocation feel smooth, comfortable, and memorable.

Bruno gives the experience five paws out of five!!!

With no persuasion I would like to give a review on my experience with K9 jets. It was excellent service and I would definitely recommend anyone traveling with pets who stress easily to travel K9 jets. Service is 5 star and everyone is treated like a VIP, including your pets. The flight was very comfortable and all clearances are done on board so that your pets have less time waiting and can quickly be on their way. I had the most relaxed time and although it was my first time won’t hesitate to travel again as the experience was a pleasant one. Sherlock says Thank you.

We recently flew from London to New Jersey with our corgi since we didn’t want to put her in cargo- we couldn’t have asked for a better experience! We were attended to from the moment we walked through the door, the boarding process was easy, both the dogs and humans were well taken care of during the flight (we had an excellent flight attendant!), and customs when we landed was a breeze.
My only concern was customer service wasn’t the quickest as I had to follow up a few times to ask for an invoice I needed but other than that, our overall experience was wonderful and worth every penny. If we ever relocate again with a dog we would definitely use K9 jets again!

The most incredible, amazing experience flying K9 Jets. My biggest worry relocating to the States was how I’d get my old hound there safe and sound and K9 jets most certainly came to the rescue. First class service and experience all round from people, plane to pets on board! Couldn’t recommend enough. Smooth booking, clear briefing and paperwork directions and an easy process throughout. So much fun too getting to know our fellow passengers. Thank you.

My 9-year-old Labrador and I had two excellent flights from Van Nuys to Teterboro and then on to Frankfurt. I was a little nervous waiting to see if our flights would reach 75% capacity to fly, but they did. After our USDA certificate did not arrive on time, K9 Jets went the extra mile, helping us to navigate the situation and save the trip. The day-of service from the ground crew and the in-flight crew was top notch. Highly recommend.

This is my second time flying with K9 Jets. From top to bottom, the staff and service is impeccable. The agent who greeted us in New Jersey was attentive and kind, and helped everyone through the process gracefully. She even took our carry-ons aboard for us early, so we could climb the steps onto the jet with just our pup! On board, I can not speak more kindly of our flight attendant and pilots. Our flight had over six animals on it and each was treated like royalty. Most importantly, the flight was smooth and both my husband and I could actually relax, knowing we'd be on time and that our dog was safe and calm. I truly love this service and could not recommend it with higher regard. Yes, of course, the luxury perks of delicious food/snacks on board as well as beverages of your choice is so special, but nothing tops the commitment to quality customer service and consumer interaction that everyone who is part of the K9Jets team exemplifies!

Based on my personal experience, I would strongly advise people not to book with K9 Jets or give them your money.

My flight was cancelled on the 3rd April due to the war, a review was scheduled for the 10th, then again on the 24th - which is unnecessary due to the current circumstance other flights are taking place, but I discovered they fly under European aviation insurance - cool… they offered a refund or to keep my money in escrow until there’s an available flight  I asked for a full refund due to finding alternative travel. I received a prompt response, then after that nothing! No response, no replies, no updates. NOTHING  

I’ve been having to chase this refund from them for over a week and the entire process has been so stressful and completely unacceptable. Communication has been below poor throughout! No updates have been given and I have constantly had to chase them myself just to get basic and practically no information because they say they’ve put a call back request which I never get!!!

After calling and emailing multiple times , I was eventually told there had been internal confusion with the escrow team. However, instead of simply contacting me directly to clarify this nothing was done and I was just left waiting even longer with no explanation. That delay was entirely and completely avoidable. Then again after this explanation, nothing has come of it and I’m still left chasing for an update on what’s happening?

I was then told that the matter had been forwarded to the escrow team and that I would receive an email confirming the refund had been processed... That email never arrived. Despite repeated contact, I have still been left without proper confirmation, still no refund and without any real sense of urgency from this company.

This has had a serious impact because this refund was needed in order to secure an alternative flight. Their delays and lack of action have caused unnecessary stress and disruption at an already very difficult time.

In my opinion the level of service, communication, transparency and care I have received has been extremely poor and no one seems to have a clue what’s they’re doing in the company. Based on my experience, I would not recommend K9 Jets to anyone and I would strongly suggest to think very carefully before booking with them knowing you money is not safe nor is the quality of customer care you’ll receive. Their social media looks great, but what glitters isn’t gold. The company is ran by a bunch of morons. 

As I'm sure many people reading this already understand, the prospect of moving pets internationally can be daunting, verging on terrifying! When you start investigating what it takes to successfully bring your canine or feline family member to a new country, you wonder how you will get everything together in time, let alone how you will be able to minimize the stress and maximize the safety for your pet. Just finding out about K9Jets is a beacon of hope -- maybe there is a way to do this after all!

Of course reading about a service on a website is very different from first-hand experience, and these days it's hard to know what you can trust online -- is this too good to be true? I'm here to tell you that K9Jets lived up to everything they promised and more.

From the first interactions in email, through the timely updates, pre-flight briefings and paperwork checks, to the check-in at Teterboro and flight across the Atlantic, to landing in Dublin with the arrival team shepherding us through Irish immigration and Agriculture, everything went as planned. We were initially so nervous about flying our two beloved cats Ned and Frances from NJ to Dublin, and all of that melted away as each milestone in the process passed. And for the human passenger, the experience of flying private is just as fun and exciting as you would imagine -- something to remember long after it's over.

Now, just a few days after our experience, we are all together in our new home, and our cats have adjusted marvelously. We attribute much of that to the low-stress experience that K9Jets delivered. Thanks Adam and team for creating this service and helping us achieve what felt impossible just 5 months ago!

In addition to K9Jets, I also highly recommend using Pawsitive Pet Health Certificates (PPHC), who partner with K9Jets and your veterinarian to manage the required paperwork and health checks. Yes, it is possible to DIY, but it is critical that everything is completed and timed perfectly, and having this team behind you ensures that there will be no surprises on the day of your flight.

So, as you investigate your options and make your plans, just know that K9Jets is definitely for real, and you can count on them to get you and your pet safely and yes, even enjoyably, wherever you need to go.

Thanks,
A satisfied customer

Smooth, Comfortable Pet Charter from London to New Jersey

I recently flew my pet from London to New Jersey and was very impressed. The staff was professional and genuinely helpful from check-in onward. The pilots were kind and down-to-earth while also inspiring confidence. At the terminal everything was clearly explained, and I never felt uncertain about the process or next steps.

Food and drinks were fantastic, and the flight attendant was very helpful and kind to all of the dogs on board. Having a little extra space (about 8 of the 10 seats were occupied) was really nice—especially since my dog and my neighbor’s dog are larger breeds. Overall, things were comfortable for both me and my dog.

The team from departure in LA to the arrive team in London WAS FANTASTIC IN EVERY ASPECT
The organization to book the fly and coordinate with all the papers was again fantastic, very efficient and helpfull in paricular with the vet
I really and truly raccomand K9
Thank you from the bottom of my heart

When immigrating to another country, it is very important to have reliability along the way. Although K9 Jets had to reschedule us for 12 hours later, the reliability factor continued to help us realize our dreams of living in Sardinia. Staff were professional, friendly, accommodating, and went out of their way to make us feel welcome. The food was superb, the service impeccable!

We thank you very much for a very happy memory during a flight of a lifetime!!

Booked 2 seats and 1 dog a couple of weeks before the flight. Customer service was non-existent. Flight was exceedingly uncomfortably due to no climate control. Everyone was sweating, dogs panting. one of the pilots was called back to try to fix it, but he could not do anything.
Absolutely, I'd rather fly commercial with no dogs than this service with a dog.

We relocated to the US and didn’t want to have our dog Bagel going cargo.
The full experience was great, we waited a bit in Paris due to issue with the gas truck but the personal kept us updated apologizing and finding solutions.
The flight itself was great the dogs were chilling we cleared customs in Ireland which was easy and fast.
The service on board was amazing and the dogs got along.
I highly recommend

I can travel with my dogs in the cabin - on my seat. That in and of itself is brilliant. Customer care from the departure to landing is 5-star. Few people, smooth flights, seamless journeys. I’m a repeat customer and absolutely love this option.

Taking our four rescues, including a blind and deaf dog, and two cruelty cases, from the U.S. to the U.K., was a rather daunting proposition to say the very least. K-9 Jets provided a flawless--and I literally mean flawless--service. If I were asked to suggest one thing for them to improve the service, I would be unable to identify that one thing. *Everyone* we dealt with, from the owner of the service to the person who reviewed our documentation to the flight attendant who looked after us on board, were absolutely magnificent. And the expense is not substantially greater than taking a conventional flight and placing your animals in the hold, which can be very dangerous and is always traumatic for the animal. K-9 Jets is a wonderful service.

Incredible experience and worth every penny! Had to fly my golden retriever back from Germany and I didn’t want to put him back under the belly of the plane. K9 jets made the process so easy and stress free! The plane was beautiful and the pilots and flight attendants were incredible! All of us made instant friends on the plane. I missed the video meet and greet so Adam was kind enough to call me and answer any of my questions. Hands down of the best experiences in travel in my life. Getting your dog home safely after traveling over 4000
miles was worth every penny!