Dsquared2 Anmeldelser 

Tran Nhat Minh, was very helpful & knowledgeable. The item I was interested in is no longer available. However, customer service chat was excellent. Thanks alot

Ik had een vraagje en werd erg goed geholpen door Julie Duong !

Erg vriendelijk en behulpzaam personeel altijd professioneel geholpen en snel.

Altijd liefde voor deze merk !

Placed an order, worth approx £600, on 5th Dec.
Package reached the UK and then was returned to sender due to a problem with address!
Now 5 weeks later STILL awaiting my refund!!
Absolutely atrocious customer service, company will not refund me even though I never received item and Dsquared have been informed by the courier that it is being returned. Sick of receiving the same stock reply to my demands for a refund, have contacted my credit card company for a refund.
I would stay well clear of this half a**ed company!

Always a great experience shopping at the online store, excellent customer service from Ketevani.

Dsquared2 conferma ancora una volta l’altissima qualità dei suoi capi. Il tessuto del pantalone è eccellente, si percepisce subito al tatto, così come la cura e la particolarità delle rifiniture. Il disegno del pantalone è semplicemente spettacolare: mi piace da morire, ha carattere e personalità, esattamente ciò che cerco in un capo Dsquared.

Unico neo sul prodotto è il packaging, decisamente un po’ scarno: da un brand di questo livello mi sarei aspettato qualcosa di più curato e distintivo. Aspetto rivedibile.

Il servizio clienti è discreto: rispondono con buona velocità e cortesia, aspetto apprezzabile.

Nota dolente, purtroppo, le tempistiche di consegna: oltre 20 giorni di attesa sono davvero troppi e non all’altezza del marchio.

Nel complesso ottimo prodotto, ma alcuni aspetti logistici e di presentazione possono e devono migliorare.

Very good service, Mrs. Jolie Duong in particular was very helpful, and feedback was always provided very quickly.

Ich habe am 6.12. 3 Jeans retourniert, die laut dpd am 10.12. bei Dsquared eingegangen sind. Bisher habe ich keinerlei Bestätigung erhalten, dafür werde ich von Klarna mit drohenden Mahngebühren bombardiert. Ich solle mich mit dem DsquaredShop auseinandersetzen. Leider reagiert dort seit 14 Tagen niemand auf meine Mails.

Pc hoofdstraat, slechte rotwinkel. Wegens haartranpantatie kon ik de t shirt niet passen. Personeel raadde deze t shirt aan met maat maar blijkbaar is het te groot. Label en betaalbewijs heb ik maar bon kon ik niet vinden. Ik vertrouwde ze maar nu doen ze moeilijk en ruilen ze niet. Niemand naar dit winkel gaan

The best company in the world quality of service is on the next level

I've bought one pair of Dsquared2 jeans model '80 on 2th december and I've had some problems with the carrier so I've written to Dsquared2 and Angela Teixeira helped me in a very kind way helping me about it.

I received fast, professional, and incredibly friendly communication. Angela responded promptly to every request, offered clear guidance, and supported me throughout the entire process. Her attentive and welcoming approach made the experience smooth and enjoyable.
Highly recommend!

Very happy , beautiful jeans and fast shipping thank you

Despite receiving my return over two weeks ago, my refund for over £500 has still not been processed. I have reached out to the customer services reps on a couple of occasions already, but so far, have only been given the generic, there are delays response. No actual timeframe about when I will receive my refund. Actually feels like theft at this point, and judging by the other reviews, it’s been happening for some time. I will be contacting my bank for a chargeback now, as I’m fed up of waiting. Charging customers large sums for their products, then treating them with utter contempt.

I have placed the order on Oct 25, received two pairs of jeans on oct 31 which i think is a reasonable amount of time for delivery from EU considering customs and high season in sales. The jeans didn’t fit my size so I instantly refunded them, but I have received the confirmation of return on Nov 13th only due to DHL delays. Since then I’m waiting for my refund. Support team is giving random answers — high volume of orders you have to wait, no clarity on when the refund will be even accepted and then processed. Had to submit the dispute at the bank, otherwise this is not moving anywhere. Highly not recommend to order anything at this online shop.

Very friendly and helpful call with Angela from the Dsquared2 support team! All issues resolved in just 30 seconds...;) Thank you!

Excellent support and great customer service from Arianna Baruffaldi, Jolie Duong, Angela Teixeira and Andy Tran. Much appreciated.

I pop in to the shop on Monday 17th of November and while I was waiting for a few minutes nobody was there untill Chanel Richard’s came from his break straight forward happy to help even I told her take your time . Her smile and service was amazing . Should be promoted to Supervisor or Manager position . That’s how you need your people in Charge .
Thanks
Stefanos

Ich bin seit mehreren Wochen an einer Reklamation wegen eines Schuhs dran, den ich direkt bei DSQUARED2 online gekauft habe. Der Schuh ist gerade einmal ca. 6–8 Monate alt und wurde selten getragen – trotzdem hat sich bereits die Sohle gelöst. Ich habe den Schaden gemeldet und Fotos geschickt, auf denen das Problem eindeutig zu sehen ist.

Anstatt einer unkomplizierten Lösung wurde mir nach langem Warten nur eine Reparatur angeboten ,eine Rückerstattung wurde abgelehnt. Für ein Produkt in dieser Preisklasse erwarte ich deutlich mehr Qualität und Kundenservice. Seit fast drei Wochen warte ich nun auf eine Klärung, aber es passiert einfach nichts. Auf meine E-Mails bekomme ich immer nur die gleiche Standardantwort: Ich soll mich gedulden.

Ich bin sehr enttäuscht ,von einer Marke, die mit Qualität, Service und Premium-Anspruch wirbt, hätte ich etwas ganz anderes erwartet. Für mich steht fest: Ich werde dort nicht mehr kaufen. Wer Wert auf guten Service legt, sollte besser woanders bestellen.

very fast, very special

Do not order from this company. I never received my order. Had to contact them multiple times. Two months later and still no refund for a $4k+ order.