Drmartens Anmeldelser 

I bought a pair of Jadons using gift cards, received the shoes and was happy with them. I discarded the gift cards as I had no intention of returning them.

2 weeks later the smooth leather coating started cracking and peeling off. I've returned them and DM have now refunded to cards which no longer exist. I have no boots, I have no refund.

The DMs warranty lasts for one year against faulty shoes. Who keeps an empty, used gift card for this long? They have refused to give me a new gift card with a refund, customer service has been very unhelpful. They're saying there's no way to trace what cards I used which is clearly a lie.

The boot quality is very poor and the customer service with 'computer says no' vibes is even more poor.

Avoid buying and using gift cards and also don't trust the DM 'made stronger' logo. It's a farce. And warranty refund policy is a scam.

I've been trying to get a refund for weeks and am now being ignored.

I'm going to contact Trading Standards to lodge a complaint, I encourage anyone else who's experiencing non conformance of consumer rights to do the same.

I wrote to ask DMs why my black work shoes are white underneath when I accidentally scuffed them. This was not something I'd expect to see in a leather shoe. I wasn't asking to replace or return them, just the best way to cover the white as wax and polish didn't work.

Unless I produced a receipt (who keeps a receipt after 2 years!), they were not interested in helping and I was promptly dismissed.

Dr Martens brand are really poor quality now compared to a couple of decades ago when they'd last for years. That's it for me now. I'm never buying another thing from them if they have no care to help a customer who only wanted to make the shoes look better.

Bought the black heart bag from Dr martens. I was pleased with my purchase up until now. I've had the bag for 2 years and the clasp off the strap has broken. I have been in touch with Dr martens and they have said there is nothing they can do. They don't stock replacement straps. I would expect the clasp to last longer than what it has.I now have a bag I can't use and got no help from customer service. It would be interesting to know if other people have had this problem. £120 is now wasted

Seems like poor customer service is now the ™ of DM.

Purchased a bag from the DM Depop Resouled in Nov 2023 and was initially super happy with the bag! However, within a month one of the front stud fastenings had fallen off so I could close the bag properly. However, with this happening over the busy Christmas period, I didn’t get round to contacting the team. I could survive without it so didn’t worry too much.

In March, one of the straps teared so badly it was hanging on by a thread - from general wear and tear, I was using the bag a very average amount. I contacted the Depop DM team which involved a VERY lengthy conversation. I was initially told they wouldn’t do anything for me because I was ‘out of warranty’. It took multiple times for them to give me the warranty, to which they didn’t send any proof of a policy, just a ‘warranty is 28 days’. Which if that is the case, this should be more clearly available online so people know before purchase. Originally I was quoted £25 to repair the stud and £25 to repair the strap. I only paid £70 for the bag so I said I wouldn’t bother having it repaired. I had agreed to pay £25 for the stud repair as I had not contacted them immediately (my error) but I don’t want to pay for the strap. Eventually they agreed (begrudgingly on their end) that ‘on this occasion’ they would repair my bag entirely for free. Great, very thankful.

Sent the bag off. Received 0 communication. 2 weeks later, bag is returned. Stud is fixed, strap is still hanging on by a thread. I was gutted. So I got back in contact. Was ignored for two weeks. Finally a response came through after I asked to pass it along to complaints, to which I was told the contact had been away for two weeks. Perhaps an out of office automatic reply would have been helpful?

After such a lengthy process and the not so polite conversations I had been having, I decided that I wasn’t getting anywhere. So I took my bag to Timpsons for repair. In less than a week I had my bag not only fixed but doubly secured with additional rivets, all for £10!!

Lessons is, go to Timpsons. Nicer customer service and better quality - at least they repaired my bag! Life long DM lover, but will look elsewhere from now on.

Really wish I had read these reviews!
Customer service and after sales is diabolical. Been waiting for a replacement / refund for a pair of damaged boots for months and months. I was offered this by their after sales team. Then told I couldn’t have a replacement so would be given money back. I reordered the item in good faith. Still no refund…… Nobody seems to know what the heck they are doing. I have now spent £360 on 1 pair of boots. I continue to try to escalate but they are appalling

Fini la qualité des doc martens de mes 15 ans dans les années 80! Dr Martens a délocalisé la plus grande partie de sa production et la qualité n'est plus au rendez-vous: semelles moins denses qui prennent l'eau, coutures douteuses et cuir de mauvaise qualité. Il n'y a que le prix qui nous rappelle qu'on achète de la marque! Honteux!!!

Erst einmal kamen nur 3 der 4 bestellten paar Schuhe an. Über das online Formular gab es keine Rückmeldung. Nach 1h in der Warteschlange der Servicehotline wurde ich auch mehr oder weniger nur auf das online Formular verwiesen. Darauf folgte wieder keine Rückmeldung. Nach ewigen hin und her mit der Hotline und 1,5 Monaten später wurde mir dann bestätigt dass ich eine Rückzahlung erhalte. Diese Bestätigung ging bis heute nicht an PayPal raus, sodass ich seit 2 Monaten auf über 800€ warte. Danke für diese Erfahrung des schlechtesten Kundenservice ever. Ich hätte gerne darauf verzichtet!!!! Absolut anzuraten dort was zu bestellen.

Three times Dr Marten have sent out a pair of boots that were the wrong size in the correct size box. Constantly contacting customer service who seem disinterested in doing the right thing to rectify their problem!
DO NOT BUY ONLINE

Customer service diabolical any problems if bought on line do not respond too, I want in store and staff was amazing sorted my problem within days so if you got a store near you go in.

Shoes broken after three months use. No reply from costumer service and no help in store.

Absolutely disgusting after sales customer service . After waiting 1.5 hour to get to speak with a person on the telephone I was then written to by e-Mail from Aaron who told me in no uncertain terms “sorry we can’t help we can’t exchange or give a refund “ !!! Seriously , after paying £179.00 for a backpack back and first time of using came home to find the stud on one side was missing . I asked them to send me out a couple of the studs u wire for the bag as clearly the manufacturer had not fitted it correctly . After there despicable e-Mail I asked to make a formal complaint after having spent a couple of thousand pounds da with them on boots chose and bags that the least they could do was supply the missing rivet ! I did not get any response from this . Meanwhile I searched the website andlooked on Amazon and low and behold saw a reviewon some studs for sale that the woman was despising them for her Dr Marten back pack as it had also mysteriously come off and disappeared . So I daresay this is a common defect on these bags!! I will never ever purchase another item from them on principle. I am absolutely disgusted by their unprofessional attitude and lack of care . It seemsthey take your money but woe betide you experience any issues with there products . I will pursue the matter further !

The customer service is not existing at all, I ordered a bag, it never came, now I emailed them many times, but all I get is automatic reply which is useless. Now I don’t know what to do, I will try to complain to government agencies. Funny thing is that I ordered a boots couple of months before and I they came for less than a week. I’m starting to think that all is a big fat scam.

Bought Chelsea fur lined platform boots for my daughter. After six wears, fur lining came away from boot. Boots can now not be worn. Can’t illicit any response at all from customer service. Emails sent. Also contacted through messenger. No one at end of phone. Poor quality product even worse customer service from this well known brand.

The online support provided is the most useless and incompetent. They seem to exist for nothing. I ordered online a pair of size 39 shoes on December 21 and paid for express delivery because it was a gift for the New Year. Although it arrived on time (29.12), the box had an inscription for size 39, but inside were shoes of size 38. I immediately contacted support, and until now, January 7, I have received only one response (on January 3). They offered me a 15% discount for the next pair of shoes, but I don’t need it since I was waiting for their response until January 3 and already ordered a pair of another shoes (December 29 - this try was ok) All I want from them is to cover the shipping costs for the initial delivery and the return shipping for the wrong item. It’s just hilarious how they don’t care about their customers. They made the mistake and want to fix it in their own way. I’m not asking for a lot. The boots are okay, but the support is just a nightmare. They don’t do their job properly.

Ordered boots for my partner which were delivered a week and a half ago but unfortunately Royal Mail left them outside my property and when I got home from work they were gone. I did put on the delivery instructions when ordering to leave with a named neighbour. Now, obviously I don’t know if Dr Marten attached this information to the package or not but the confirmation photo shows the package was left outside my front door. I have been trying to get this sorted since the day they were delivered but Dr Marten are now completely ignoring me. I have been dealing with Anya who last week said a resolution would be reached within 72 hours. It has now gone past this time and I’m out almost £150. I will be reporting to my bank, Resolver, Trading Standards and anyone else I can think of in the hopes that no one else gets scammed by this company!

Love mine, not sure why there is such a low score?

WOW, I wish I had read the reviews before ordering these items from the Dr Martin website.
Paid extra for next day delivery, never turned up and Customer Service could not give a stuff. I have been using Dr Martins for over 40 years and how times have changed. Customer Service is not a thing wit this Company BUYER BEWARE

I had a bag bought for me as a gift 9 months ago (Kiev Smooth Leather Laptop backpack) and one of the studs (which open and close the bag securely) have unscrewed and has been misplaced. I do not have proof of purchase as it was a gift. I was not asking for a refund or exchange, I just simply wanted the part which will enable the bag to close properly!! I don’t understand 1) why these important elements of the bag are screw mechanisms and 2) at the price, why are they loose to the point where they could be easily lost. I asked if I could have a new stud and they refused to help me with this problem. The bag was £169 and the only advice offered was “to take it to a cobbler”. Incredibly disappointed and will not be repurchasing anything else!!!!!

Ordered boots. Received 'incorrect' boots! Returned the 'incorrect' boots straight away. They were received by their Raunds Warehouse on the 13th May. I asked - Are they going to send out the correct boots I ordered now? They said 'No' I now have to wait for a refund and re-order?
Refunds can take up to 14 days. 14 Days? So I have to wait for a refund on an order I never received then try and re-order? For the money these boots cost the customer service should be top notch and impeccable!!! Refunds should be the same day when an item has been returned. Sent three emails quite clearly explaining what happened and phoned. No one seems to be able to resolve the problem. Finally sent another email complaining and asking for a refund especially as they have received the 'incorrect boots' back and I have proof of that thanks to Royal mail.
Needless to say I won't EVER be ordering Dr Martens ever again. I don't want the original boots I've ordered due to all the faffing about with customer service trying to get basic 'customer service'!!! Appalling and such a shame as it used to be such a reputable company but it won't be for much longer with this kind of service. What a shame. I got my refund but had to really make a fuss to get it which is not on. If you take money for something you're selling and make a mistake with the order you should resolve it straight away and apologise not keep the money and the product and tell the customer they have to wait? Shameful.

I bought the vegan boots and they are seriously the most uncomfortable things I've ever had on my feet. So hard and stiff. Couldn't stand even a couple of minutes in them.