Drmartens Anmeldelser 

Hmmm, …I will upload pics of the heel area blistering/wear and what looks like ‘cracking’ on my 6 week old, 8 eyelet ‘Made in England’ DM 1460s and compare it to my 18 month old Solovairs that have been worn most days, which still look excellent and have no signs of this. …With a very good wear and comfort experience too if am honest.

My question is to the quality control guys at DM, …not looking to good. There appears to be ‘blistering’ in the leather and the first signs of cracking on a pair of MiE boots that you are asking £200 for !!!

I normally love my drmartens it's all I wear and they last years normally however I'm very sad to say I've had a pair of platform Jason's for about a year now and they have split at the back of one heal and going on the other they were very expensive I'm absolutely gutted .

Bought a pair in Schuh and the welt split after 10 months, this is supposed to be a quality heritage brand (with a price that reflects that) unfortunately they don't have a quality product anymore !

Just bought a new pair of their sandals. Going straight back. No quality control left at this outsourced company.
One of the clip was misassembled so could not adjust. No way to fix so straight back to them.
What a waste of time

Shoes hurting my feets on top where stitches from shoe tongue are , having crap reply from martens which took them over an week for reply, won't buy martens again 👎

Customer service?
Customer service: Service? 80% negative rating here on Trustpilot uk. alone, you should urgently improve your image. The "dirty look" is only nice for shoes! How anachronistic!
My personal recommendation, for customer service in English! never ever! Even if it seems impossible to reach them, if you can reach them by phone, please don't be put off, that's their tactic! This is underpinned by statements such as "please only speak when asked and please be polite". (Because you ask for a refund after two weeks.) The customer should hang up! And if that doesn't work, they say, if you haven't received a refund in 5 weeks at the latest, get in touch again and until then relax and enjoy your weekend. Ridiculous, as if we were all incapable of recognising this more than impudent and brazen rip-off! My tip to you as a company, please! Exceptional situations require exceptional service! I will advise everyone against buying online.

The worst customer service imaginable. As a customer of nearly 50 years I will NEVER EVER buy anything from these guys again after today.

Don't buy from them unless you are 100% certain that you do not need to return. If you need to return an item, the Customer service is appalling. Honestly, don't waste your time...go elsewhere...save yourself the hassle

Would never buy from these online again!
I ordered myself some green boots, the box label was green but the boots inside were white. I sent them back, they received them back a week and a half ago and i’ve not received any refund. I emailed them a week ago, no responce.
Total utter disgrace! Bever again.

I bought two pair of the famous DrMartens 1460 boots in size 11, a brown one in a store during the sale (which I tried on to ensure it was the right size) and one in black which I had to buy from their online store because I wanted the original UK made version. The latter costed close to GBP 200 and that is the one having an issue. After a few month when I stated using the latter for the first time I noticed that it appeared very tight compared to the first pair. However I assumed it was just an initial issue and that it would disappear with the leather stretching so I continued using it. After a while when I went for longer walks I got very painful feet, making it unusable and got suspicious. I then put the soles of the two pairs sole to sole and was astonished when I realised that the original black version was about a full size smaller than the brown pair, although they both had size 11 printed on them. I then contacted DrMartens online store (which is where they were bought) to see if they could help by either replacing the pair or providing a substantial discount towards a new pair. However, they only offered a standard 10% discount (being the same you get when you buy online as a new customer - so nothing really) and they were not willing to discuss the issue any further, even though I explained that the telephone representative in the online shop I talked to before I bought the shoes didn't point out that the original sizes were substantially different, despite the fact I referred to my brown pair on the phone. Consistent sizing and quality control is a minimum requirement in this modern world in my view, especially in this price bracket. When the company doesn't even try to put it right and therefore has poor customer service as well it is not a brand I can recommend. I will not buy any further DrMartens products and I can not recommend the brand to friends or family. I am of course surprised that they let a profitable and long term customer relationship vapour like that, but I guess it is what is it - I have learned my lesson with DrMartens.

I called them several times to let them know that i havent received the refund after sending my boots back.
Awful customer service with yo to 45 minutes at the phone until someone attends your query and they just limit to say to “you will receive your refund” “you need to allow couple more days due to the high volume…”

I will never again buy online in this brand

Attenzione!!!! Scrivo questa recensione per sperare di aiutare qualcuno che come me, ha avuto problemi con il sito Drmartens.com. per natale ho voluto acquistare dal loro sito un paio di stivali da regalare a mia moglie. Gli stivali hanno presentato un difetto ed ho fatto richiesta di reso; da li è iniziato il calvario per la restituzione (iniziato il 27/12 conclusa il 11/01/23). Dopo varie mail e varie telefonate a vuoto, ieri dopo un ora di attesa ho trovato una persona gentile che mi ha aiutato con la spedizione.
Mi ha consigliato di andare direttamente dal corriere (dhl)e di non andare in un punto ritiro. Nel caso andiate nel punto di ritiro,mancando il codice waybill va fatto inserire manualmente e non con lo scanner il codice JJ. Oggi posso affermare di essere riuscito a spedire indietro le scarpe. Ringrazio l operatore Francesco.

Disgusted with the customer service, not recoeved my order now after 2 weeks, filled the missing order form and was told to wait 5 days! Waited now 10 days and still not received it. Customer service still telling me to wait to hear back from the courier which I have already waited tge allocated time for and still not wanting to pay me my money back. This is honestly disgusting!!! Sorry your customer service out as I will be taking this legal. It’s against consumer law and I have every bit of proof to back my stemware!! Get me my refund

Awful customer service!
No reply to emails!
Haven’t received the order having paid £119 pounds for it.
When they do reply it’s an automated email reply.
Absolutely disgraceful!

Awful customer service. No one answers to mails and the phone rings free for minutes after hearing "you are the first in line". Never ever again.

Crap quality for ridiculous price. Relying on their name, rather than quality. No customer service. Don’t bother.

Awful!!!! Trying to get a refund for a faulty bag that I've returned with proof of postage. And I haven't heard anything and it's been 2 months! I've tried to call and email. I will not let these money grabbers get my money, maybe it'll be a trip down to their actual shipping store to get it myself!!! Awful Awful.

Worst customer service I ordered my daughter a pair of boots which the zip kept falling down . I was asked to prove this ! How ? After 3 weeks I finally got a response to say we will send a replacement, I sent them back and 5-6 weeks later I’m
Still waiting . You can’t get through to anyone on the phone and when you do they hang up . Absolutely disgrace.
I saved to buy these and she know has no winter boots and I’m £70 down.

I have now asked customer service, via email, the same question 3 times. I do not believe that customer service has yet understood my simple question, even though there has been increased levels of sarcasm.
Will the UK store deliver to Australia when the Aus store do not offer the same product?
Is that a difficult question? I only want a pair of shoes and am willing to pay shipping. Stop referring me to the Aus store cos they don't have what I want to buy.

Another big company out of touch with its customers is Dr Martens. My online order was received, but it came with 2 different sized boots - one size 9 & the other size 9.5.

Unless I was expected to hop around, I needed to return them. The rigmarole I went through was ridiculous. I needed to photograph the boots from a variety of angles, send in the pics, along with a photocopy of the receipt...

This would have been difficult enough for an able-bodied person, imagine what it was like for someone with mobility issues.

Dr Martens, you need to remember that without us consumers, you would be out of business. Get your act together, stop taking people for granted and treat us with respect.