For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable He kept me updated regularly during the process & it was a plea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good afternoon we recently visited Drift Bridge Škoda to look at buying a car for my daughter and was looked after by Agnieszka. She gave us a first class service from start to finish and went above... Se mere
Virksomheden har svaret
The team made everything simple and enjoyable. They were honest, approachable, and never made me feel pressured. Thank you for the excellent service and will definitely be recommending this deal... Se mere
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward, Absolutely delighted with my decisi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Kontaktoplysninger
Reigate Road, KT17 3DT, Epsom, Storbritannien
- www.driftbridge.co.uk
4,7
Fremragende
438 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Audi Epsom - great service!
We had a great experience purchasing a new car, thanks to Simon. He was really helpful throughout the process where everything went really smoothly from start to finish. We were able to buy the car before Christmas, just in time for the long drives over the break!
25. december 2025
Besvarelse fra Drift Bridge Group
Hi Mahammad, thank you for your 5-star review. We’re delighted to hear you had a great experience and that Simon looked after you throughout the process, making everything run smoothly from start to finish.
We’re especially pleased you were able to take delivery before Christmas, perfect timing for those longer drives. Enjoy your new car and thank you for choosing Audi Approved Epsom.
James Hunt the best consultant and down…
James Hunt the best consultant and down to earth as always.
1. januar 2026
Besvarelse fra Drift Bridge Group
Hi Maryam, thank you for your 5-star review. We’re pleased to hear that James Hunt continues to provide such a positive and down-to-earth experience. Your feedback will be shared with him and the team.
Great Services
22. december 2025
Besvarelse fra Drift Bridge Group
Hi Angus, thank you for your 5-star review. We’re glad to hear you received great service and really appreciate your feedback.
Good customer service
The handover went well if a little slowly. The knowledge of the sales executive was good but I purchased a new car that they are not fully familiar with at the moment as it’s a new upgraded version. Not everything was accessible at handover as the App was not working in connection with my vehicle and is still not connected on their system but this is not the dealerships fault but I sure they will keep chasing it up with those responsible for making everything work. Customer service was good, sales executive was polite and courteous and treated me with respect, something that does not always happen to women purchasing cars
21. december 2025
Besvarelse fra Drift Bridge Group
Hi Catherine, thank you for taking the time to leave your review and for your balanced feedback. We’re pleased to hear that the handover went well overall and that you felt well looked after by the sales executive.
We appreciate your understanding around the new upgraded model and the app connectivity issue, and we can assure you the team will continue to follow this up with the relevant parties. Thank you also for highlighting the courteous and respectful service you received, that’s very important to us.
We hope you continue to enjoy your new Audi and thank you again for choosing Audi Approved Epsom.
Great communication from purchase to…
Great communication from purchase to delivery.
19. december 2025
Besvarelse fra Drift Bridge Group
Hi Caroline, thank you for your 5-star review. We’re pleased to hear that communication from purchase through to delivery was clear and consistent. We really appreciate your feedback and hope you enjoy your car.
Good Service but a Price Issue
Excellent service - Lorenz continues to be very helpful with getting our private number plate put on to the new car.
I have emailed Robert Frost separately regarding the one issue we have with Audi Approved Epsom.
17. december 2025
Besvarelse fra Drift Bridge Group
Hi James, thank you for your 5-star review. We’re pleased to hear that you received excellent service and that Lorenz was helpful in getting your private number plate transferred onto your new car.
We also appreciate you raising your pricing concern separately and will ensure it’s reviewed. Thank you for taking the time to share your feedback, and we hope you continue to enjoy your new car.
The handover was poor and rushed
The handover was poor and rushed, my car was damaged requiring a new wheel, I still do not understand how this was missed.
Overall not a good experience, luckily the car is great and going well and new wheel is on route but still causes some frustration with calls and sorting out at my own time.
13. december 2025
Besvarelse fra Drift Bridge Group
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve had, and we completely understand how disappointing it must have been to collect your car and then discover damage that should have been identified before handover. A rushed or unclear handover is not the standard we aim to deliver, and we apologise for the inconvenience this caused you.
We would also like to clarify that this matter relates to Walton Audi, rather than Audi Epsom, so it can be addressed by the correct team and dealt with properly.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Customer lost
Up GTI regular service.
Purchased new from Driftbridge VW in 2018 and serviced every year by them...but not any more.
£225.00 11 months ago, £300 2 years ago and now .....£500! For a 1 litre city car!
I challenged the increase and was told "costs have increased"- no sh*t Sherlock.
Gone independent and saved £200.
Customer lost
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Hi Martyn,
Thank you for sharing your feedback. We’re sorry to hear of your disappointment with the recent service pricing. We understand how frustrating price increases can be, especially when you’ve been a loyal customer for many years.
Our servicing costs do change over time due to factors such as parts, labour, and Volkswagen manufacturer requirements, but we appreciate that this doesn’t make the increase any easier to accept. We’re sorry to have lost you as a customer and your comments will be shared with the team.
A very easy purchase decision and fullfillment
Tony was very helpful in showing the car and explaining how things worked and spent time helping to set the interface up and helped in answering questions after I'd bought it. And the various bits of paper and things that needed sorting out administratively where undertaken in a very timely way. Thankyou.
21. november 2025
Besvarelse fra Drift Bridge Group
Thank you, Ed! We’re so pleased to hear Tony made your purchase decision easy and took the time to explain everything clearly, from the car’s features to setting up the interface. It’s also great to know the paperwork and admin were handled smoothly and efficiently.
We really appreciate your kind words and 5-star review, enjoy your new car!
Fantastic company to deal with- purchased a new car
Fantastic company to deal with, especially Naomi and Helen, who were always pleasant, and answered any questions that I had, and we're extremely helpful
15. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Sanjay! We’re delighted to hear you had such a positive experience with us. Naomi and Helen will be so pleased to know their friendly, helpful approach made a difference and that all your questions were answered along the way.
We really appreciate your kind words and 5-star review, enjoy your new car!
Helpful and thorough.
Helpful, speedy service. Good thorough briefing on operating various aspects of the car. Non-pushy explanations on 'extras' to go with car, eg. service contract, wheel cover, etc. Going the extra mile to bring car some distance to provide a test drive.
5. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Stephen! We’re really pleased to hear you received helpful and efficient service, along with a clear and thorough briefing on the car. It’s great to know the explanations around extras were straightforward and never pushy, and that the team went the extra mile to arrange your test drive.
We really appreciate your kind words and 5-star review!
Great customer care & service
The team at Drift Bridge Epsom went above and beyond to secure me my dream car. A big shout out to Lorenz for his help throughout the purchase, and going out of his way to fit my schedule, and go through any questions I had. After sales is extremely important to me. I had a slight issue after a few weeks of ownership which was rectified without a problem. I will definitely consider buying my next car from them in the future. Thank you so much
2. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Christopher! We’re delighted to hear the team at Drift Bridge Epsom went above and beyond to help you secure your dream car. Lorenz will be so pleased to know his flexibility, support, and attention to your questions made the process work around your schedule.
It’s also great to hear that the aftersales support met your expectations and that the issue you experienced was resolved smoothly. We really appreciate your trust and kind words, and we look forward to welcoming you back when the time comes for your next car.
Agnieszka was amazing.
Agnieszka was amazing.
Great service from start to finish.
I have two other cars that are going back to the lease company soon & I will be contacting her to get them from you guys.
14. december 2025
Besvarelse fra Drift Bridge Group
Thank you for the great review! We’re delighted to hear Agi provided amazing service from start to finish. She’ll be so pleased to know her support made such a strong impression.
We really appreciate your trust and look forward to helping you with your next two cars when the time comes. Thanks again for choosing Audi Epsom!
Great experience at my local Audi…
Great experience at my local Audi garage! Agni was super friendly and made everything really easy. Love the car and the service — highly recommend!
12. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Turan! We’re delighted to hear you had such a great experience at your local Audi. Agni will be really pleased to know she made everything easy for you. Enjoy your new car, and thank you for the recommendation!
Excellent staff and professional…
Excellent staff and professional service. Particularly James Hunt has been excellent, friendly, professional and helpful
11. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Serkan! We’re really pleased to hear you received such professional service from the team. James will be delighted to know his friendly and helpful approach made a positive impression. We really appreciate your kind words and 5-star review!
Besvarelse fra Drift Bridge Group
Thank you, Jay! We’re pleased to hear you found the team helpful and approachable. We really appreciate your feedback and 5-star review!
A great experience from start to finish…
A great experience from start to finish of purchasing my new vehicle
7. december 2025
Besvarelse fra Drift Bridge Group
Thank you for your review! We’re delighted to hear you had a great experience from start to finish when purchasing your new vehicle. We really appreciate your 5-star feedback!
Mark Lowry and Gianni Picciano
Mark Lowry and Gianni Picciano make a great team, very professional and extremely helpful. They answered all questions we had and made us want to purchase the car. Thanks for all your help and advice!
2. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Danielle! We’re delighted to hear Mark and Gianni made such a great impression and worked so well together to support you. It’s great to know their professionalism and helpful advice made the decision easy. We really appreciate your kind words and 5-star review!
My new Audi Q4 - Very Satisfied Customer
Rahim and Stuart, made the whole process for buying my new Audi Q4, very straightforward. Customer service and information provided was first class - couldn't have asked for better service
4. december 2025
Besvarelse fra Drift Bridge Group
Thank you, Simon! We’re delighted to hear Rahim and Stuart made the process of buying your new Audi Q4 so straightforward. It’s great to know the service and information provided were first class. We really appreciate your kind words and 5-star review, enjoy your new Audi!
It was my first car from Drift.
It was my first car from The Drift Bridge Group and I have to say, they made the whole experience a pleasure. I found the level of service really good and the confidence from buying a car from a company that values their customers, worth every penny.
Millie was always helpful, and did a great job managing the cars pre sales service / inspection all within a week. Thanks for all your efforts, the car is great.
29. november 2025
Besvarelse fra Drift Bridge Group
Thank you, Steve! We’re delighted to hear your first experience with us was such a positive one. It’s great to know you felt well looked after and confident in your purchase.
Millie will be really pleased to hear her support and the way she managed the pre-sales service and inspection made a difference. We’re glad you’re enjoying the car, and we really appreciate your kind words and 5-star review!
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.