For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable He kept me updated regularly during the process & it was a plea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward, Absolutely delighted with my decisi... Se mere
For me personally, it was to go into an Audi Showroom and purchase a vehicle. Excellent service from staff, can do attitude, very attentive, informed me of all aspects/additions with regards to my... Se mere
Good afternoon we recently visited Drift Bridge Škoda to look at buying a car for my daughter and was looked after by Agnieszka. She gave us a first class service from start to finish and went above... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Kontaktoplysninger
Reigate Road, KT17 3DT, Epsom, Storbritannien
- www.driftbridge.co.uk
4,7
Fremragende
435 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Immaculate service!
TLDR – car breaks down in Italy. Fault diagnosed by Sean at Epsom Audi over the phone. Car repaired locally in Italy. Car taken into Epsom Audi when we get back for health check. Warranty and other repairs fitted in around their scheduled work and car ready a few days later. Immaculate service!
We were driving back from the far end of Italy to the UK when an electrics/battery warning light came on, and the air conditioning stopped, but there was no further indication of what the cause of the problem was. The car seemed to be running fine, but we had a long way to go. We found a nearby Audi dealer; they were no help but suggested a very large dealership not far away. They were no help either and, with no better ideas, we phoned Sean at Epsom Audi. He diagnosed the problem in about 10 seconds as a broken alternator belt. That enabled us to get the part number for the belt from the Italian dealer (they didn’t have a belt in stock), get a new belt from the second of two car spares shops, and then get it fitted at an auto electrics repair garage at 7:30pm. Audi recovery was getting under way, but they were happy for us to try and get a new belt and have it fitted. After another two days of driving, we were back in the UK and took the car to Epsom Audi for a health check. They were fully booked, but Sean arranged to take the car in and fit it in around their scheduled work. The bearing on the belt tensioner was failing, and the new belt was slipping. Sean arranged for that to be repaired under warranty, and we had the front brake discs and pads replaced too, plus an outstanding recall rectification.
Had it not been for Sean, we would have missed several nights’ booked accommodation, a ferry crossing, and would have been stuck with two dogs somewhere in northern Italy while repairs and/or recovery were carried out. Immaculate service!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Thank you so much for sharing this!
We’re really glad you got in touch with Sean when you did. It sounds like things could have become very stressful very quickly out in Italy, so it’s brilliant that he was able to figure out what was going on and help you get moving again.
Even better that once you were back home, the team could get everything properly checked over and sorted for you without too much hassle.
We’ll make sure Sean and everyone involved sees this, they’ll really appreciate it. And we’re just relieved it all ended well for you (and the dogs!) in the end.
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Katharine! We’re really pleased to hear that Agi was so helpful and thorough during your visit.
We’ll be sure to pass on your kind words to them. We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom again in the future. Thank you!
Tony was superb throughout
Tony was superb throughout, thoroughly attentive, knowledgeable and a pleasure to deal with
27. april 2026
Besvarelse fra Drift Bridge Group
Thanks for taking the time to share your feedback, Carl, and we’re really pleased to hear that Luke and especially Tony looked after you so well throughout your visit.
It’s great to know you found Tony attentive, knowledgeable and a pleasure to deal with. We’ll make sure your kind comments are passed on to him.
We really appreciate the 5-star sentiment and hope to welcome you back to Walton Audi again in the future.
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Ross! We’re really pleased to hear you found the service professional, helpful and friendly.
We appreciate your support and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Very good experience
I have purchased 1 new and 1 nearly new car from walton audi. In both cases the experience has been very good with competent and friendly staff, good communication, and competitive pricing.
15. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, John! We really appreciate your continued support and are delighted to hear you’ve had such good experiences with us at Walton Audi.
It’s great to know that on both purchases you felt well looked after, with friendly and competent service, clear communication and strong value. That’s exactly what we aim to deliver every time.
We look forward to seeing you again in the future, thank you once again!
Worst Audi Centre in the UK
An utterly disgraceful experience with Audi Epsom — one that reflects a complete failure in both product integrity and customer care.
I purchased a 2021 Audi A3 under the Approved Used scheme, reasonably expecting the level of quality and reliability synonymous with a premium brand. Instead, at a mere 29,000 miles ( the car is 4.5 years old) the entire 5F system — a critical and integral component — has catastrophically failed. The response? A staggering £5,000 repair quote, or a casual suggestion to seek a third-party fix for £2,000, all while offering absolutely no goodwill or accountability.
What makes this even more indefensible is that prior to failure, the screen was noticeably overheating — a clear warning sign of an underlying issue. Yet Audi Epsom have conveniently claimed they are “unable to fully investigate” the cause, while still expecting full payment. This contradiction is as unacceptable as it is telling.
For a marque that trades on engineering excellence and customer trust, this level of product failure at such low mileage is inexcusable. The complete absence of responsibility or support only compounds the issue.
To make matters worse, a genuine review of this experience was removed on the basis that it was not initially written directly by me — a convenient technicality used to suppress legitimate criticism rather than address it. That alone speaks volumes about how this business handles transparency.
This experience has not only cost them a fiercely loyal customer and my entire family — all long-time Audi owners — but has also ensured that I will never consider purchasing an Audi again. A premium badge means nothing when the service behind it is so profoundly lacking.
My recent experience with Audi Approved Epsom has moved from disappointing to utterly unacceptable.
Upon collecting my vehicle, I was presented with a car that had not even been washed—an astonishingly basic failure of preparation. I was then told that the team “didn’t know” I would be picking the car up. This is simply untrue. Alex Perry had been informed in advance, and to suggest otherwise only compounds the lack of accountability on display.
In a move that is as baffling as it is careless, the vehicle’s system language had been changed to Chinese. While perhaps intended as a trivial adjustment, it demonstrates a complete lack of attention to detail and respect for the customer experience. Ironically, Mandarin happens to be one of several languages I speak—but that is entirely beside the point.
Most alarming of all, the airbag warning light has now appeared. This is not cosmetic; it signals a potential safety system malfunction—commonly associated with faulty seat sensors, damaged wiring, a defective clock spring, or a failing control module. In other words, the vehicle has been returned to me in a condition that is not only worse than before, but potentially unsafe.
To add insult to injury, after having the car in their possession for three weeks, they returned it with a low key battery warning—an issue that takes minutes to resolve and yet was evidently deemed too much trouble. It perfectly encapsulates the level of care and attention applied throughout this entire process.
What should have been a straightforward service interaction has instead become a case study in negligence, miscommunication, and disregard for even the most basic standards. I expect immediate and serious attention to these issues.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Dear Georgia, Whilst we sympathise with your situation and understand your frustration, we’re sorry this outcome didn’t cover the costs to the level you had hoped. After over three years of ownership, the vehicle is now more than two years outside of its warranty period, at which point responsibility for repairs does rest with the owner.
We did take the time to review this with Audi, who were willing to offer a out warranty, goodwill contribution towards the repair.
Great service
Great service, lots of information shared. Felt like I could trust the advice. James was great.
24. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, James! We’re really pleased to hear you had such a positive experience with us at Walton Audi.
It’s great to know you felt well informed and able to trust the advice given, that’s exactly what we aim for. We’ll also make sure James sees your kind feedback.
We really appreciate your support and hope to see you again in the future. Thank you!
Nick was very helpful and made the…
Nick was very helpful and made the experience pleasant
26. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 4-star review, Denise! We’re really pleased to hear that Nick was very helpful and made your experience a pleasant one.
We always aim to deliver a smooth and enjoyable visit, so your feedback is appreciated and will be shared with the team. If there’s anything we could have done to make it a 5-star experience, we’d love to hear it.
We hope to welcome you back to Audi Approved Epsom again soon. Thank you again!
The Audi representative,Tony
The Audi representative,Tony, was excellent in dealing with my purchase. He was efficient and detailed throughout the process.
Thank you
27. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Ian! We’re delighted to hear that Tony looked after you so well throughout your purchase.
It’s great to know you found him efficient, thorough and supportive during the process, we’ll be sure to pass on your kind words to him.
We hope you’re enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Great service from start to finish
The whole buying experience was a pleasure from start to finish. Terrific salesman who knew everything about the car I purchased which made a real change from some of the dealers I have dealt with in the past
26. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your fantastic 5-star review, Ken! We’re really pleased to hear that the whole buying experience was such a positive one for you from start to finish.
It’s especially great to know that your salesperson’s knowledge and approach stood out and made a real difference compared to previous experiences you’ve had elsewhere. We believe buying a car should feel enjoyable, relaxed and informative, so your feedback means a lot to the team.
We hope you’re thoroughly enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Excellent service
25. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Oruc! We’re so pleased to hear you received excellent service from the team at Audi Approved Epsom.
Your support really means a lot to us, and we hope to welcome you back again soon. Thank you again!
Great service from start to finish
From the first time we arrived at Walton on Thames Audi, we received a warm welcome with a comfortable sit down and a coffee, after a 50 mile journey from home. We were then given a good look over the car we were interested in buying, both inside and out.
The sales representative was very knowledgeable and nothing was too much trouble for him. He took us for a test drive and answered all our questions. We felt we had a full picture concerning the car's history, which all made sense, giving us confidence in proceeding with the purchase of the car.
When we returned some days later to complete our purchase of the car, everything was done efficiently and clearly, the process with the paperwork etc was explained and we left in our new car feeling very good about the whole experience. Thank you!
19. april 2026
Besvarelse fra Drift Bridge Group
Thank you so much for your wonderful review, Martin. We’re really pleased to hear that the journey to Walton Audi was worthwhile and that you felt welcomed and comfortable from the moment you arrived, especially after travelling such a long distance to see us.
It’s great to know the team took the time to answer all your questions, talk you through the car properly and make sure you felt confident and informed throughout the whole process. Buying a car should feel exciting and enjoyable, so we’re delighted that you drove away feeling so positive about the experience.
We truly appreciate you choosing Walton Audi and hope you’re loving your new car. Thank you again, and we look forward to seeing you in the future!
Absolutely perfect throughout
Absolutely perfect throughout. Rahim was always attentive, responsive, and transparent. He is a real asset to the company. Thank you again for making the process so smooth and enjoyable.
29. marts 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Mr Gohil!
We’re delighted to hear that your experience at Walton Audi was absolutely perfect throughout. It’s wonderful to know that Rahim was attentive, responsive, and transparent during your visit, and we truly appreciate your kind recognition of his efforts.
We will be sure to share your feedback with Rahim and the team. Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future.
AMAZING !
Michael and Marek are the dream team! I’ve bought a few cars now from Walton Audi and these guys make the experience so enjoyable. They go above and beyond each time and make the process so smooth and easy. 5* LEGENDS!!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review!
We’re absolutely delighted to hear about your continued positive experiences with Walton Audi. It’s fantastic to know that Michael and Marek have consistently made your car buying journeys so enjoyable, smooth, and easy.
We truly appreciate your loyalty and kind words, and we will make sure your feedback is shared with the team. We look forward to welcoming you back again in the future!
Can't thank Damian enough he has been…
Can't thank Damian enough he has been Very helpful and trueful but that's as far as it goes.
Expected more from Walton Audi
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Hi Rachel, thank you for taking the time to share your feedback.
We’re really pleased to hear that Damian was very helpful and honest throughout your experience, and we’ll make sure your kind comments are passed on to him.
We’re sorry to hear that the overall experience did not fully meet your expectations. Your feedback is important to us and will be shared with the wider team so we can understand where improvements can be made.
Thank you again for your review and for choosing Walton Audi.
Trust and confidence
Its so very important to have a really high degree of trust and confidence when buying a used car and that’s exactly what I had during my recent purchase of an RS7, many thanks to Agi for her excellent guidance and product awareness throughout the purchase process
17. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review!
We’re delighted to hear that you felt a strong sense of trust and confidence during your recent purchase of your Audi RS7 at Audi Approved Epsom. It’s wonderful to know that Agi provided excellent guidance and product knowledge throughout the process.
We will be sure to pass your kind feedback on to Agi and the team. We really appreciate you taking the time to share your experience and hope you enjoy your RS7.
Excellent service from Damian!
17. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your kind review!
We’re delighted to hear that you received excellent service from Damian. Your feedback means a great deal to us, and we’ll be sure to pass on your comments to him.
We look forward to welcoming you again in the future.
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Benjamin! We’re pleased to hear that Lim was helpful and patient throughout your experience.
We really appreciate your feedback and will be sure to pass your kind words on to him. We look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
We had an excellent experience with…
We had an excellent experience with Audi at Drift bridge in particular Rahim - who gave us first rate advice and service.
1. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Vic! We’re delighted to hear you had an excellent experience with us at Walton Audi.
It’s wonderful to know that Rahim provided you with first-rate advice and service, we’ll be sure to pass on your kind words to him.
We really appreciate your feedback and look forward to welcoming you back again in the future. Thank you!
Great buying opportunity experience
Great buying opportunity experience, Agi made the entire process smooth and efficient.
3. april 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review, Stuart! We’re delighted to hear you had a great buying experience with us.
It’s wonderful to know that Agi made the whole process smooth and efficient for you – we’ll be sure to pass on your kind words to them.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.