We recently purchased an adjustable bed and mattress from the Preston store. From beginning to end the service was excellent. The delivery was seamless and all staff friendly and courteous. The pro... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Popped into Dreams just before Christmas and was delighted with the service regarding a new mattress. My husband and I laid on a special bed that analyses your sleeping positions. After that we trie... Se mere
Second bed i've purchased from dreams over the years, as always they have been fantastic, the beds feel alot more quality when walking into the show rooms than other competitors. The fact they offer 0... Se mere
Very knowledgeable sales lady in the Preston store. Made selecting the right bed and mattress combination very straightforward. The order placed, day of delivery and fitting up selected. We were kept... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
324 North Road, PR11RU, Preston, Storbritannien
- 01772374615
4,9
Fremragende
141 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Getting rid of the old one was a dream…
Getting rid of the old one was a dream come true...we have sleep absultly great 👍 on your new one and no complaints at all...would recommend you to other friends and we know of one who will be doing just that soon ......thank you AGAIN....good service.from you.....
12. oktober 2024
Great Product and Service
I’m really happy with my purchase from Dreams. The bed is super comfortable, and I’ve been sleeping better since it arrived. The staff were helpful, and the delivery was smooth and on time. Overall, a fantastic experience—I highly recommend Dreams!
6. oktober 2024
Great service
Great service , love our new bed , so comfy and delivery guys who assembled the bed were great , really friendly and respect of property
20. september 2024
My daughter loves her new bed
My daughter loves her new bed - she looks forward to going to bed now! I will be back soon to change my mattress.
13. september 2024
AMAZING Service and Products.
From entering the store and being shown the equipment that assesses how you sleep, to being directed to the perfect mattress and left to ponder and discuss. Absolutely no hard sell here and a fantastic experience throughout by Carol.
The whole bed and mattress were delivered on the exact date we required and assembled impeccably, shoe coverings used to not mark the carpets, advised regarding possible issues with pictures on the wall whilst transporting and extremely polite and helpful delivery lads.
The bed is AMAZING and the mattress is literally a DREAM ( sorry for the pun).
Overall I would say a 5 Star Service but honestly, they deserve that extra star so it’s a 6 Star service from me.
22. august 2024
Jury's still out
We are still getting used to it so can't give 5 stars but service in shop and delivery were 5 star
18. august 2024
Faulty product
The mattress faulty and lumpy and has left sores on my bottom. Got 2 buses back to preston store with photos of mattress and a male worker called luke said it was faulty but did not offer a solution other than an alternative mattress in the shop but loosing 8 year warranty, but I did not want the shop mattress as that looked bent etc, so to get same mattress from factory had to pay a further 450 pounds. Not good that. Also he said he would ring me the next day, Saturday 17th August after speaking to his manager to see if they could help with a topper until other mattress comes, yet no phone call. Have used dreams before and been OK but feel let down this time especially as they knew I had major spinal problems and was desperate for a good night's sleep and yet delivered a lumpy, saggy very uncomfortable mattress and then paying a further 450 for another one. Not good at all, won't use them again and now sleeping on settee. Hoping next mattress will not be any of the above.
18. august 2024
Excellent service from the store and…
Excellent service from the store and delivery from the team
18. august 2024
The best staff
The customer servide was great, the staff were wery friendly and helpful. The best store in Preston!
4. august 2024
Great experience at the Preston store
Great experience at the Preston store, Carol was very helpful and knowledgeable.
1. august 2024
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Wrong purchase 😔Having back pain after using this new…
Having back pain after using this new mattress- feels like wasted money and time 😔
12. juli 2024
Besvarelse fra Dreams - Preston
Good afternoon,
Thank you for leaving us your review.
I am sorry to hear that you are finding your mattress to be uncomfortable.
I tried to call you a short while ago but as I was unable to reach you, I have sent you an email to make you aware of our 100-night comfort guarantee.
I do hope to hear from you soon.
Many thanks,
Kishan
Ordered a bed and it came within a…
Ordered a bed and it came within a week, about a week later customer service emailed me to see if i was happy with the bed, the bed is perfect but the slats wasnt , replied to the email baout the slats and they arrange for the slats to be changed, couldnt fault them with the customer service 🌟🌟🌟🌟🌟
19. juni 2024
Uopfordret anmeldelse
Great customer service
Great customer service. Good quality product. Delivery and build options are good value.
25. maj 2024
Uopfordret anmeldelse
Very welcoming staff
Very welcoming staff, told them what we wanted and they showed us a few options, one of which we chose.
27. april 2024
Uopfordret anmeldelse
5-star service from a great member of…
5-star service from a great member of staff Carol in the Preston store!
From the moment we walked in, she was welcoming and friendly, without being pushy.
After being offered a lovely cup of coffee, we were helped to use the Sleepmatch bed, and given lots of useful information about the subsequent recommended mattresses. Again we were helped to try out the one we ultimately decided on. My husband has a disability so we were very grateful for the support she provided.
Carol then went through all the order process and finance options, and advised us on pillow choices when we asked about those.
After completing our order, we left the store with a spring in our step, feeling fully confident we had bought a quality product with great customer service included!
Thank you again Carol, we had our first night's sleep and didn't want to get up this morning zzzzzz
13. april 2024
Uopfordret anmeldelse
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