Approx 2.30 on 30th March. After initially being treated abysmally by an older male member of staff who had obviously decided that I was a complete waste of his time, I was handed over to Alisia (not... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I went to (Dreams store) the staff were very helpful. Laying on the computer assessing mattress was very helpful in finding my best options. The two male delivery service men were very polite. Th... Se mere
From visiting the store through to delivery, all staff were very friendly and helpful. The lady in the store was happy to spend as much time as possible making sure I got the mattress that best suite... Se mere
My only problem is that the mattress does not have the hand grips to assist in turning and lifting to put fitted sheets on. Slightly heavier than my previous bed. Otherwise the delivery and time ex... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Unit B Boulevard Retail Park, PE1 2HS, Peterborough, Storbritannien
- 01733306038
4,6
Fremragende
354 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Comfortable bed and excellent service
I visited the store for an in-store sleep assessment, where I lay on the bed and my sleeping position was analysed to recommend the most suitable mattress. This gave me confidence that I was choosing the right option for my needs.
I was previously waking up with back pain, but after a week of sleeping on this bed, I’m no longer experiencing that. The mattress is very comfortable, and I’m now sleeping well through the night without discomfort or disruption.
Overall, I’m extremely happy with my purchase. The bed provides excellent support, and the difference it has made to my sleep and comfort is noticeable. The service I received was excellent, the salesperson was knowledgeable and helpful, and the delivery and assembly team were professional, punctual, and efficient. From start to finish, the experience has been very positive, and I would happily recommend Dreams to others.
11. januar 2026
Honestly I never saw the point in an…
Honestly I never saw the point in an expensive mattress. Maybe I'm just cheap 😂. However the staff in peterborough were incredible, they had me do a sleep test on a special bed, it tailored a specific harness of mattress for my back, the sales lady was so professional and helpful. Found a mattress that was perfect for me within my price range. 100% recommend
10. januar 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Was told incorrect information after…
Was told incorrect information after specifically asking questions. End result returned bed and mattress and obtained a refund. Will definitely not use again.
3. januar 2026
Besvarelse fra Dreams - Peterborough
Good afternoon,
Thank you for your recent review.
I am sorry to hear there were issues with your order.
We have contacted you today to discuss this further should you wish to do so but can see that the order has been cancelled and refund processed.
Many thanks,
Wayne
Perfect mattress
I'm delighted with my new Flaxby Masters Guild 4450 Pillow Top Mattress. Very comfortable and fabulous.
28. december 2025
Overall satisfaction
Overall satisfaction. New mattress is a far better quality & comfort compared to many all one's had before.
16. december 2025
Great experience
from going in and trying different mattresses out, to placing the order, to then take delivery, to then sleep on our new one, was just perfect from start to finish
13. december 2025
Service on time delivery and item was…
Service on time delivery and item was in stock thank you.
13. december 2025
Order process was great
Order process was great
Delivery was great and mattress is amazing
Very pleased with it
6. december 2025
Avoid if you want an efficient service…
Quite possibly the worst customer experience I’ve ever had. Wrong bed ordered, asked to bring delivery day forward by one day, they moved it back a month. Bed delivered at the weekend, dirty marks on it. In-built tv was smashed, delivery company didn’t even bother to let Dreams know. Now have to wait another 10 days for it to be fixed. Customer service is a joke, at least 30 mins on hold each time. Will never use them again.
15. november 2025
Uopfordret anmeldelse
Besvarelse fra Dreams - Peterborough
Good afternoon Nicky,
Thank you for taking the time to leave your recent review.
I am sorry to hear that there was an issue with your delivery.
So I may look into this further for you I have requested some further information via Trustpilot.
Kind Regards,
Wayne
From the greeting in the store to the…
Excellent service from the minute we stepped in the store right through to the arrival of the mattress with delivery team.
14. november 2025
Delivered on time and good quality…
Delivered on time and good quality product delivered by careful staff thanks
31. oktober 2025
Great people good prices great beds.
I bought the bed for my handicapped brother. He chose it and is loving the comfort and height of it. The sales rep was very helpful and we had a very good experience choosing the bed.
26. oktober 2025
Good delivery updates through emails…
Good delivery updates through emails and phone calls, booked a specific day for delivery and arrived in the scheduled time frame. Fast and respectful in delivery of mattress.
2. februar 2025
Good communication and happy so far…
Good communication and happy so far with the bed.
19. oktober 2025
Delivery guys superb ..
Delivery guys superb ..mattress very comfortable..should be for the price
17. oktober 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.