Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but... Se mere
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Se mere
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Imperial Retail Park, DA11 0DQ, Gravesend, Storbritannien
- 01474 327451
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Helpful staff and delivery men
Very easy to order,very pleasant sales…
Very easy to order,very pleasant sales assistant 😀 quick delivery and polite and helpful delivery men
Good quality and price 👌
Great customer service from Reece
I would like to convey my sincere…
I would like to convey my sincere appreciation for the excellent service I was given by Sue at Dreams, she is a credit to the company. I was asked to lay on the sleep match, was offered coffee & an insurance cover. I was very impressed with the level of customer service given, the helpfulness & Sue was very friendly and professional. Thanks for everything & keep up the good work. Loving my new purchase by the way, a good quality and a very comfortable mattress 😊.
Delivery men were brilliant
Delivery men were brilliant very helpful and informative
Generally good experience
Very receptive and helpful when we bought the bed. Given options and allowed to try the mattress.
Delivery gave us warning when they were coming and arrived as expected. Very helpful in assembling the bed. I’m
An expensive item
An expensive item so had to do our homework. Dreams answered all our questions and advised us on the bed to suit us. The team arrived and put the bed together. Have slept very well since.
Awesome service from start to finish.
Awesome service from start to finish.
Thank you dreams Will definitely be back
Brilliant service delivered in under a…
Brilliant service delivered in under a week
Really helpful in getting a mattress I would find comfortable x
Best bed ever
I brought a bed a bed side table and bench my experience in the store was fantastic very helping and polite custom explained everything and very kind I definitely recommend dreams in gravesend
Quick and easy process with precise and…
Quick and easy process with precise and useful advice from the team
Had a great experience at the Gravesend…
Had a great experience at the Gravesend Store! Reece, the manager, and Guy, the salesman, were fantastic. They went above and beyond to help us find the perfect bed, mattress, and pillows. Reece was super flexible with our timing needs, arranging an appointment that worked perfectly for us. Really happy with our purchase – thanks for the excellent service!
Brilliant service
We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but you don’t have to choose one of them. Paperwork & payments were very clearly explained, along with details about the delivery keeping us up to date throughout the process.
Fantastic experience from start to…
Fantastic experience from start to finish. The staff were so helpful and couldn’t do enough for us.
I recently visited Dreams Beds and had…
I recently visited Dreams Beds and had a fantastic experience. The staff was incredibly friendly, welcoming, and genuinely helpful in guiding me to the perfect bed. They patiently answered all my questions and gave valuable advice without any pressure. The showroom itself was spotless, bright, and well-organized, creating a comfortable environment to browse and try different options. The entire experience was enjoyable, from start to finish, and I left feeling confident in my purchase. If you're looking for quality beds with outstanding customer service, I highly recommend visiting Dreams Beds for a pleasant and seamless shopping experience!
Staff are polite friendly
Staff are polite friendly, excellent!
New mattress is 10/10, very quick delivery also! Delivery guys were fantastic too , well mannered.
The lady that served us in gravesend…
The lady that served us in gravesend dreams had great customer service and went through what i wanted and we ended up with the most comfortable bed i have had for years !!!
Very good company
Very good company. Great staff and service. I had a pleasant experience ordering a bed and mattress. Received reasonable and professional advice. I am satisfied with my purchase.
Thank you
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







