Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Se mere
Good first experience in the shop. Given good advice re. choosing the best mattress for me. Seamless delivery by two very professional delivery people. By the way I have not received anything re... Se mere
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Imperial Retail Park, DA11 0DQ, Gravesend, Storbritannien
- 01474 327451
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A bed for my back.
I was able to lay on several beds before making my decision and delivery was also good.
Great attention to detail and care…
Great attention to detail and care taken to install the new bed in the correct position. All rubbish and old bed/mattress taken away carefully. I was very impressed. Thank you
Very comfortable sofa bed and we are…
Very comfortable sofa bed and we are happy to have this
Everything from the moment we got to…
Everything from the moment we got to the shop the assistant was lovely, the delivery and assembling was perfect, and the bed too is just perfect.
Second time.
It’s the second time that I’ve purchased a bed from Dreams and was so pleased with the whole experience and the quality of the bed, helpfulness of staff, and delivery service.
I would recommend them to anyone wanting to buy a bed. Excellent service at the Gravesend branch.
Dreams can come true,
Dreams can come true,
Look at my new bed,
I really love you!
Don’t give up till you have one!
Don’t give up till your old one’s gone!
Dreams can come true!
Love it
Great job
Very helpful staff , loved the special bed that works out what sort of mattress you require , and trying out the mattresses that are in store that it picks .
In store the staff were helpful
In store the staff were helpful, always ready to answer questions.
The delivery was on time, and quick in removing the old bed and frame for disposal, and replacing with the new bed and mattress.
Bed is comfortable, and was a good purchase.
Lovely clean shop.very polite and
Lovely clean shop.very polite and
helpful staff.knowledgeable. Good old fashioned customer service. Well done.
Did everything I asked for.
Thank you Gravesend store
Delivery staff were helpful and…
Delivery staff were helpful and efficient, as was the member of staff who processed my purchase in the store
Great beds, great service
The staff at our store were very helpful and knowledgeable about their products. We bought from Dreams before and have no hesitation in recommending them.
The delivery guys were very careful when moving the new beds in, and removing our existing ones. They phoned to give me an arrival time.
Great service all round.
Great service very friendly and fast…
Great service very friendly and fast most recommended
Experience was very good
Experience was very good, on time and did a fantastic job.
Thank you
My Dreams new bed experience…
Reece was very professional and knowledgeable about the beds. He was very patient and helpful. I purchased the bed on his recommendation. The installation team were also very professional and friendly. Great work all round. Highly recommend Dreams Gravesend. Well done everybody
Svar kan have AI-indholdLæs mere
Not happy with the bed too high in…
Not happy with the bed too high in height Dreams told me it's a £90.00 charge to change it my sister bought a bed from different company 3 times they changed her bed at no cost now that's what I call a service..poor service from Dreams go somewhere else to buy a bed.

Besvarelse fra Dreams - Gravesend
Sue and Reece were outstanding today
Sue and Reece were outstanding today. We loved the mattress, but probably wouldn't have brought one today if it wasn’t for their great customer service.
Thank you
Very good customer service
Very good customer service. I was offered a drink and was given a good service. The manager and staff who I believe was a new starter, both were incredible.
They also recommended a good pillow which I bought and also gave me a bag to recycle my old mattress and explained the delivery process
Amanda was very professional and saved…
Amanda was very professional and saved us a lot of money too!
Helpful staff and delivery men
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







