Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but... Se mere
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Se mere
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrevet af virksomheden

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktoplysninger
Imperial Retail Park, DA11 0DQ, Gravesend, Storbritannien
- 01474 327451
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We were made very comfortable with our…
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know.
She showed to us that she cared about our choices that we made couldn’t have asked for a better person to help us through our purchase.
Good advice amd service at the store
Good advice amd service at the store. In particular a young man who was o ly a part timer was very helpful.g
My bed purchase
Excellent service from Elijah in the Gravesend store, he was very patient as I couldn’t make my mind up but purchased the right one in the end with help from him, Love my bed ☺️
Good customer service
Great customer services
Great customer services! Excellent product knowledge. Competitive prices. Would recommend. Five stars! ⭐️⭐️⭐️⭐️⭐️
Great service great beds and I’m…
Great service great beds and I’m seriously happy with the service end to end A++++
Great customer service
We had a really positive trip to Dreams in Gravesend where I needed to buy 4 double beds. I had no idea what I was doing and thanks to the wonderful Susan, who really knew her stuff and who was so calm and patient (I took 3 kids and my elderly mum). I came out with exactly what we needed. The test bed that can tell you what mattress you are best suited for was fab and they had a wide range of stock to choose from and try out. I wouldn’t hesitate to recommend Susan or anyone else in her team. There was no pressure to buy and everyone was friendly, knowledgeable, and helpful in getting me the best deal.
The staff are very friendly and well…
The staff are very friendly and well knowledgeable about your products. I will recommend you to all my friends.
Lovely mattress but still waiting ages…
Lovely mattress but still waiting ages for free quilt that is supposed to come with it
We tried the beds that were suitable…
We tried the beds that were suitable for us. The bed we chose is perfect very comfortable best nights sleep and no aches and pains when getting up.
Wonderful caring experience at the…
Wonderful caring experience at the Gravesend branch. Staff were considerate and able to provide support when selecting a mattress for our daughter who has sensory needs.
Svar kan have AI-indholdLæs mere
Seller was amazing , but a lot of issue with expensive mattress
Bought mattress 7 months ago.Seller was amazing. He offered great service, however we just don't like the mattress, it also was the most expensive one in the store. Six months later, the edges are tearing off on the mattress, plus the protector too. Difficult to put the covers on the mattress due to how heavy it is, not worth to buy for the price. Not the best to sleep on either

Besvarelse fra Dreams - Gravesend
Perfect choice mattress
I decided it was time to get a new mattress and popped into dreams on the way home from work. I have been recently been struggling with sciatica and is why I made this choice. On arrival Joanna greeted me and give me her time to explain my situation and what my needs were. She explained the importance of choosing between a soft and medium mattresses and how this could improve my sleep by getting the correct mattress going forward.
She showed me a multiple amount of mattress’s around the store and gave me the time to try each one in my most comfortable position sleeping. I chose a special wool fitter mattress that was amazing for my back would give me the most comfort. Once brought Joanna and Mandy helped get the new mattress to my van, which was very helpful and great service. Thankyou ladies much appreciated
Great Service
Timely arrival, friendly, removed shoes without being asked, fast assembly and demonstrations. Removed all rubbish. Would use again
Nice customer service and quick delivery
excellent staff
Gravesend, Kent store. Brilliant staff who took time to help us choose the right mattress for our bodies and sleeping position.
Delivered on time
Delivered on time, very polite men, very careful, and took shoes off, just lovely people, just like the sales people in Gravesend
Great experience from start to finish
Great experience from start to finish. The staff in the shop were amazing and the delivery men respectful and quick.
Very helpful staff both at Gravesend Store and Delivery Staff
The staff member who I dealt with at the Gravesend Store was very pleasant and helpful as were the two delivery men. Altogether a good experience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







