Placed my order in early April, but the door was out of stock, Steve, contacted my to explain this and offered me a full refund, as the door would not be in until June. I decided to keep the order ope... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well, I spoke to a Lovely person SAM, who in my opinion should get a raise from her boss. She went over & above to help me with my Order. [Didnt get a discount tho!!]. To organise easy payment, fri... Se mere
Virksomheden har svaret
This is the 2nd time we have bought doors from Doordeals, always had smooth transaction and the delivery has been excellent!
Bespoke hemlock French Doors single glazing. Pros:- True to size, square, minimal bowing, solid joints, clean to chisel and route. Cons:- Beading holding the glass for transport was secured with s... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Doordeals are one of the UK's leading independent online timber door retailers. We stock a complete range of internal doors, external doors and door furniture. Expertly packaged, we'll deliver your new doors direct to your preferred address at a specified date and time so you know exactly when we'll be arriving.
Kontaktoplysninger
Broombank Road, , S41 9QJ, Chesterfield, Storbritannien
- 0114 2557800
- info@doordeals.co.uk
- www.doordeals.co.uk
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 42 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great company
This is the 2nd time we have bought doors from Doordeals, always had smooth transaction and the delivery has been excellent!
11. juni 2026
Exterior hardwood lpd Door .
Door & glass arrived intact and undamaged.Freindly delivery driver.Reasonably priced.No issues.
8. juni 2026
Besvarelse fra Doordeals
Thank you for your feedback!
We're glad your door and glass arrived in perfect condition and that our delivery driver provided friendly service. It's great to hear you found our prices reasonable and experienced no issues.
We appreciate your support.
Kind regards,
Doordeals Ltd.
Besvarelse fra Doordeals
Thank you for taking the time to leave a review.
We're pleased that our team provided efficient customer service and that your ordering experience was smooth and straightforward. We look forward to assisting you again soon.
Kind regards,
Doordeals Ltd.
Service overall was excellent
Service overall was excellent. Easy ordering and great assistance and advice. Delivery well timed with excellent communication throughout. Delivery driver excellent.
Will order again when I need the next set of doors and would recommend.
18. maj 2026
Besvarelse fra Doordeals
Thank you for your review!
We are delighted to hear you have had such great customer service during the ordering process and the communication has been so helpful. We will pass your kind words on to our driver too!
We will look forward to assisting with the purchase of your future set of doors.
Kind regards,
Doordeals Ltd.
Excellent experiance
Placed my order in early April, but the door was out of stock, Steve, contacted my to explain this and offered me a full refund, as the door would not be in until June. I decided to keep the order open, and await delivery, and I am so glad I did. The door was delivered today and it is outstanding, the quality is second to none, the delivery was excellent, the door is in perfect condition. The whole experience of dealing with Doordeals has been painless, there customer service and prices are both excellent. I will be returning to them for further orders.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Doordeals
Thank you for your fantastic review!
We're delighted to hear that your patience was rewarded and that you're so pleased with your new door. While we understand that waiting for a product to come back into stock can be frustrating, we're glad Steve was able to keep you informed and provide options throughout the process.
It's wonderful to know that the quality of the door exceeded your expectations and that it arrived in perfect condition. We're also pleased that our delivery service, customer support, and pricing all contributed to a positive experience from start to finish.
We look forward to helping you with your future orders.
Kind regards,
Doordeals Ltd.
Good quality door delivered in A1…
Good quality door delivered in A1 condition by in house transport.
Order and delivery progress well informed at every stage 👍
29. maj 2026
Besvarelse fra Doordeals
Thank you for your review!
We're happy to hear you were pleased with both the quality of the product and the service provided by our in-house delivery team.
Thank you for choosing Door Deals and for taking the time to share your feedback. We hope you enjoy your new door!
Kind regards,
Doordeals Ltd.
The Doordeals team were very…
The Doordeals team were very professional, polite and very helpful.
They managed my order and delivery, without any delays.
I was very pleased with the quality of the doors. I would definitely purchase from Doordeals again.
18. maj 2026
Besvarelse fra Doordeals
Thank you for your review!
We're delighted to hear that you found our team professional, polite, and helpful throughout your order. Providing a smooth and efficient service from purchase to delivery is something we take great pride in, so it's wonderful to know everything was managed without any delays.
Thank you for your support and for taking the time to share your feedback. We look forward to assisting you with your future projects.
Kind regards,
Doordeals Ltd.
Delivery of a door
The door was delivered promptly. The driver was personable and very helpful. The door was as ordered and in good condition.
12. maj 2026
Besvarelse fra Doordeals
Thank you for your great review!
We're pleased to hear that your door was delivered promptly and arrived exactly as ordered and in perfect condition. It's also wonderful to know that our driver provided a helpful and friendly service, as we know delivery is an important part of the overall customer experience.
Thank you for choosing Door Deals and for taking the time to share your feedback. We hope you enjoy your new door and look forward to serving you again in the future.
Kind regards,
Doordeals Ltd.
Beautiful Door
My beautiful door arrived in good time with the double-glazed windows. I am delighted with it. Thank you Doordeals!
15. maj 2026
Besvarelse fra Doordeals
Thank you for choosing Door Deals and for taking the time to share your experience. We hope you enjoy your new door for many years to come.
There's nothing better than knowing our customers are happy with their purchase and the finished result!
Kind regards,
Doordeals Ltd.
Never ever use this company
Never ever use this company! They take your money and fail to deliver on promises dates then try to charge you more for delivery! Go anywhere else than here.
So have now had a reply. Unfortunately they are missing facts and changing the course of events. SO originally when I requested the order be expedited I received an email from "Steve" stating this could be done and for £35. I immediately replied and said yes. I did then not hear anything for 36 hours so when I called to make sure this was happening I was passed to Samuel who said it would now be an additional £105. This got the doors delivered. I then phoned and was told the glass would be dispatched on the 11th and delivered on the 13th of May - great as thats when i had fitters putting the doors in so I had the glass redirected. The glass never arrived and only when another phone call was made the glass was eventually delivered on the 15th too late for the fitters.
Shame they do not highlight all these issues on their very simplified and avoidance reply.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Doordeals
Hi Chris,
Thanks for taking the time to leave us a review. I'm sorry to hear you weren't happy with your order experience, I'd like to address the points raised.
Having reviewed the full communication history and order notes, here's my understanding of how things unfolded:
You placed an order with us on 02/05 which included, among other items, two doors with a glazing option. As noted on our website, this glass is made-to-order toughened glass and carries a manufacturing lead time, which in this case also fell over a Bank Holiday.
Following discussions with my colleagues regarding the lead time and your need to have items on site sooner, we arranged as agreed to split the delivery. The majority of the order was sent via expedited palletised delivery on 07/05, arriving on 08/05, there was an additional charge to contribute to the costs of this which was discussed and agreed upon. The glass was then to follow separately via our own vehicles on the standard delivery service. Following a change of delivery address that you requested, these were delivered on 15/05.
From what I can see, we supplied everything as agreed and didn't make any promises that weren't met. That said, I'm more than happy to discuss this further if there are any details or communications that aren't reflected in the order log or indeed to better understand your frustration.
Kind Regards,
Martin
Sam provides excellent customer service every time
Ive been using Doordeals for over15 years now and they've always provide an excellent service, not only are their doors and Joinery always top quality but their staff and customer service makes it a pleasure to do business with them.
Recently I ordered a fair few oak panel doors of various bespoke sizes and Sam completely surpassed my expectations with the amount of help, perseverance and guidance She provided to ensure that my order was exactly what I wanted before placing the order, thanks again Sam and look forward to placing my next order
Best wishes
Simon
12. maj 2026
Besvarelse fra Doordeals
Thank you for your wonderful review and for your continued loyalty over the past 15 years. It means a great deal to us that you have trusted DoorDeals for your doors and joinery requirements for so long.
We're delighted to hear that you're consistently pleased with both the quality of our products and the service provided by our team.
We'll be sure to pass on your kind words to Sam, who will be delighted to know that her efforts made such a positive impact on your experience.
Kind regards,
Doordeals Ltd.
Wouldn’t recommend if you’re hoping to…
Wouldn’t recommend if you’re hoping to receive an item sooner than their specified 5-10 working days. It states on site that should an item not be made to measure you’re welcome to call up to ask whether a quicker delivery can be made. After emailing, adding a note to my order & calling a few times and finally being able to get through I was met with a lady who didn’t really want to acknowledge the fact that the order may be delivered sooner, other than asking me to pay more (the delivery was already £45 for a product that’s £99) for next day delivery if I wanted to. Unhelpful and not something I’d say meets the expectations given the website clearly advertises a quicker delivery if possible by contacting the company.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Doordeals
Hi Natalia,
Thanks for taking the time to share your feedback. I'm sorry to hear that your experience with us didn't meet your expectations.
Having looked into the order, I can see that you placed this online on 10/05 with a note requesting dispatch and delivery as soon as possible. From the call logs, I can see that you spoke with a colleague of mine approximately 24 hours later regarding this.
Based on the order notes, she advised that the only way to guarantee a faster delivery than our standard lead time at that point would be to expedite via a next-day courier - as logistics had only received the order for routing that morning. She explained this expidited option would carry an additional charge to cover the extra logistics costs.
My colleague also advised that she would prompt the logistics team to come back to you as soon as possible with a delivery date via our standard service. It appears that at this point, you weren't happy to proceed with the third-party next-day option, which of course was entirely your choice.
Via our standard delivery method and at no additional cost, we then contacted you on the morning of 13/05 to confirm delivery for the following day (Thursday 14/05), which was completed as planned - ahead of the lead time originally indicated before your order was placed.
With that in mind, I hope you can appreciate that we feel the 1-star review and recommendation not to use us doesn't fully reflect the service we provided. We did everything we could within the constraints of the situation and delivered ahead of schedule.
We're grateful for your order, and we'd genuinely welcome the opportunity to discuss this further if there's anything you feel we missed. If, on reflection, you felt the experience was better than your review suggests, we'd be grateful if you'd consider updating it.
Kind regards,
Martin
Poor Quality Doors
The doors were very poorly finished I provided photographs showing the poor workmanship. After 3 telephone reminders they did not get back to me
9. januar 2026
Uopfordret anmeldelse
5 Star PLUS
Well, I spoke to a Lovely person SAM, who in my opinion should get a raise from her boss.
She went over & above to help me with my Order. [Didnt get a discount tho!!]. To organise easy payment, friendly advice, and options which you don't receive from a computer screen. I could'nt recommend DoorDeals enough for there professionalism and courtesy. Thank you 😁
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Doordeals
We're delighted to hear that Sam provided such exceptional service. It's wonderful to know she went above and beyond to assist with your order, payment options, and advice. We'll be sure to pass along your kind words to her and the rest of the team.
Thank you for recommending DoorDeals and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Doordeals Ltd.
Customer service
Customer service - excellent.
Doors - very good quality and look amazing.
22. april 2026
Besvarelse fra Doordeals
Thank you for your fantastic review. We’re so pleased to hear that you were happy with our customer service and that you’re impressed with the quality and appearance of your doors. We really appreciate your support!
Kind regards,
Doordeals Ltd.
I’m very happy
I’m very happy with my External Hemlock 3 Panel custom sized door from Doordeals. Ordering was extremely easy on the website, I was kept informed throughout the process regarding timelines and delivery and as delivery is completed by Doordeals themselves it was delivered exactly when they said it would be with the required care. A fabulous service all round and although the door is still to be fitted it looks perfect.
28. april 2026
Besvarelse fra Doordeals
Thank you so much for your wonderful review. We’re delighted to hear that you’re so happy with your custom door and that you found the ordering process straightforward and easy to use.
Keeping our customers informed throughout the process is very important to us, so it’s great to know our updates and delivery service met your expectations. We take real pride in using our own delivery team to ensure every order arrives safely and with the care it deserves.
We’re thrilled that the door looks perfect and hope the fitting goes smoothly.
Kind regards,
Doordeals Ltd.
Do not purchase anything from Doordeals!
Do not purchase anything from Doordeals! They take your money and do not care about any issues you may have.
Firstly they delivered my French doors and frame to the wrong address. They tried to call me for ten minutes just as I was briefly indisposed. They then took my delivery back to Chesterfield 230 miles away from my home. They returned the following week but inisted on charging me a re delivery charge.
When my carpenter checked the doors and frame he found the header of the frame terribly bowed. They also did not mention they do not put a draught proof seal on the rebate where the doors meet. I told them I live next to the beach on the Straits of Dover and wind can be brutal.
I told them I am a vulnerable adult with severe complex ptsd and this was taking a toll on my mental health. They don't care and don't care I complain to their CEO Steve Naylor. So I venture to suggest the CEO do not care either. They will not replace the frame header. No idea what I can do now.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Doordeals
Thank you for taking the time to leave us a review. We truly appreciate your feedback and your support means a great deal to us.
Kind regards,
Doordeals Ltd.
Excellent product and service
The website was easy to navigate, full of useful information and with a comprehensive range of competitively priced doors and glazing.
After placing my orderI received emails to let me know how things were progressing but I was not bombarded with unneccesary messages.
I was contacted to arrange delivery - their initial estimate of the time from order to delivery was very accurate. The door arrived on the day arranged within the time slot arranged - the delivery driver was very courteous, friendly and helpful.
The door itself is of excellent quality and finish.
Will certainly re-order with Door Deals in the future and will recommend without reservation.
22. april 2026
Besvarelse fra Doordeals
Thank you so much for taking the time to leave such a detailed review. We’re delighted to hear that you found the website easy to use and informative, and that our range and pricing met your expectations.
It’s great to know our order updates kept you informed without overwhelming you, and that the delivery process ran smoothly from start to finish. We’ll be sure to pass your kind comments on to our delivery driver as well.
Most importantly, we’re thrilled that you’re pleased with the quality and finish of your new door. Your recommendation means a great deal to us, and we look forward to helping you again with any future projects.
Thank you for choosing Door Deals.
Poor quality External Hardwood Pattern…
Poor quality External Hardwood Pattern 20 Pairs.
Already delaminating on arrival which both my joiner and carpenter were surprised about. I asked if they could tell me what protection I should use and? The answer, I quote "The manufacturer have seen the photographs and from their knowledge they don't believe that this is delamination, they believe it seems to be of a scratch". the delaminated slither is still attached and shown in the photo they were sent.
Even it was a scratch, it was there on delivery.
28. april 2026
Uopfordret anmeldelse
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