dodoskin.com Anmeldelser 

128
TrustScore 2.5 ud af 5

2,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Terrible experience. They sent the wrong items, some items were missing, and customer service completely ignored my emails. Extremely frustrating and unprofessional. I would not order from Dodo Skin a... Se mere

Bedømt til 1 ud af 5 stjerner

Ordered 3 items and after a long wait for delivery only 1 item was delivered. Also was charged $20 bucks for delivery, but delivery is stated free. The worst worst warst part is that you can try and... Se mere

Bedømt til 1 ud af 5 stjerner

I ordered a product and something else entirely different came. I emailed them and they responded quickly and told me they apologize and to reply with permission for them to give me a full refund. Si... Se mere

Bedømt til 5 ud af 5 stjerner

Authentic products, good packaging, and shipping took about a week. Everything arrived in good condition. I was a little worried before ordering, but there was nothing to worry about in the end. Would... Se mere


Kontaktoplysninger

2,5

Under middel

TrustScore 2.5 ud af 5

128 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 44 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,5

Alle anmeldelser

(128)

53 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Favorite Korean Skincare Shop

I always get my Korean skincare & makeup from DODO Skin!! So far I love it, especially since they have lots of sales/promos - so i watch out for those. Customer Service team has been super helpful to me too. Highly recommend!

10. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Trustable App !

Trustable App !

There are just so many brands that are on here, and I was able to find every product I was looking for. (Across multiple brands)
The shipping came earlier than expected, and all of the products were packaged safely. Products came in great condition and will definitely recommended to others !!

19. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

FEELING DECEIVED

I have ordered a beauty device from them because the price was very good! Although in the checkout page they said zero shipping costs and taxes when I received a mail from FEDEX with taxes half the price of the device I was shocked! I immediately contacted them and send them a picture where they write to their checkout page about zero shipping and taxes fees and they reply that it is mentioned in their shipping policy!!! Who reads the shipping policy if you say FREE??? I answered why wasnt any referal in the checkout page that there would be extra charges? Why I wasnt informed before I made the purchase? Thats my experience so far with all the online purchases I have made. Extra fees are always mentioned! Although they applied very politely to all the mails I have sent them, that doesnt make me feel less deceived

9. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Countless times you have to reach out to them

Dear dodoskin,
please spend your time to reply on your unread emails instead of writing on this page. I've been asking for the return instruction since 11/27 they never get me any respond (cs dodoskin.com) Are you saying you operate in KST? PST? never works for me unless you ignore my emails on purpose. Watch out others!

4. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Invoice over charged

I did order 30thoctober total of 153.74$ but they send it with an invoice of 204.15$ this waaay more than what i paid plus the customs in our country do hold parcels over 200$ I had to pay extra charges to fedex just to release my parcel.
NEVER EVER will I purchase from this website. BE AWARE

7. november 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

We sincerely apologize for the inconvenience caused by the customs charges and any confusion regarding the invoice amount. We understand how frustrating this experience must have been for you.

Customs fees are often outside of our control, as they are determined by local regulations in the destination country. While we strive to provide accurate documentation for all shipments, we recognize that unexpected customs charges can create difficulties for our customers.

We truly value your feedback and are reviewing our processes to ensure greater clarity and consistency in the future. Our goal is to provide a smoother shopping experience for all our customers, and we appreciate you bringing this matter to our attention.

We’re sorry that your experience did not meet your expectations and would like to assure you that we are taking steps to improve. If there’s anything further we can do to address your concerns, please feel free to reach out to our customer service team.

Thank you for your understanding.

Bedømt til 1 ud af 5 stjerner

It’s been a week I ordered an item and…

It’s been a week I ordered an item and it’s been Said i’am going to receive it on 7/10 of November…. The shippement status still unfulfilled and they don’t even answer to my mails/messages …. Order n 36683.
I hope I will receive it one day or they will refund me. But I would not recommend the experience here !!!

Update: it’s been 2 weeks and Still Nothing !!!

6. november 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

We sincerely apologize for the delay in your order. Occasionally, unforeseen supply delays from our supplier can affect our fulfillment timelines.

We understand your frustration and assure you we are working to resolve this as quickly as possible. If you have any further concerns, please feel free to contact us, and we’ll do our best to assist you.

Thank you for your understanding.

Bedømt til 1 ud af 5 stjerner

No customer service

No customer service. Total scam 😫 stealing hundreds and hundreds of pounds ££.

3. november 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

We’re sorry to hear about your frustration and want to assure you that we are here to help. Most issues are resolved within 24 hours when customers reach out to cs@dodoskin.com.

While we are not available 24/7, our team works diligently to provide quick responses Monday through Friday, excluding weekends.

We’d also like to clarify that we are a legitimate business, and we take pride in serving thousands of satisfied customers worldwide. If you have any unresolved concerns, please don’t hesitate to contact us, and we’ll do our best to assist you.

Bedømt til 5 ud af 5 stjerner

Missing item / Customer services

This not the first time to buy from them and nor the last
But the reason I am writing this feedback is that I received my order missing an item,contacted customer services via chat they responded and they resent the missing item swiftly.

To be fair mistakes can happen, it's just how you respond to them and rectify the situation. Hence the 5 stars.

Thanks guys 😊😊

2. oktober 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Hello Marwa!

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our team was able to resolve the issue swiftly and that you’re happy with the service.

We truly appreciate your understanding and your continued support—it means the world to us. Looking forward to serving you again soon!

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service! All my questions got answered and with a quick response time at that. Will order again! 😊

8. oktober 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Hello Sara,

Thank you so much for your kind feedback! We’re constantly working to improve our customer service to provide an even better experience for our customers. Your support motivates us to keep striving to resolve issues quickly and smoothly.

We truly appreciate your understanding and your trust in us. Thank you again, and we look forward to assisting you in the future!

Bedømt til 1 ud af 5 stjerner

Do not order from this site

Do not order from this site. The shipping takes sooo long and customer service is bad!
I am waiting on a package for almost 3 weeks And they keep saying that it is USPS issue but I don’t think they even shipped it, bc when I checked the USPS tracking, It’s waiting on the package and only label was created!! Gawwd so upset!! I don’t think I’m ever getting this package!!!!!

28. september 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Hello,
Thank you for your feedback.

We’d like to clarify that while some orders are shipped directly from our U.S. warehouse, others are sourced from Korea to provide exclusive products at competitive prices. The shipping method you selected typically takes 15-25 days, and your order was completed within approximately 20 days.

We are always striving to deliver even standard shipping orders as quickly as possible. Thank you for your understanding, and we hope to serve you again soon!

Bedømt til 3 ud af 5 stjerner

not sure if i'll shop here again

i really wanted to like my experience here, but i'm not sure i'd come back. i was excited to purchase a product on dodoskin that i couldn't find anywhere else anymore. i got an email about my order saying they didn't have that exact one but the brand had a renewed version of the product, so i agreed to receive the new version and checked with them to make sure it was the same type of product (retinol/bakuchiol serum). once i received the order it ended up being a completely different product (blemish serum with whitening). it took a few days and a few follow ups to receive a response for a return. once i returned the item it took another week for them to process my refund which only happened after following up again.

also they didn't refund the sales tax which i'm pretty sure is required in the state of CA.

18. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I recently purchased from DodoSkin

I recently purchased from DodoSkin, and I couldn’t be happier with my experience! From the moment I placed my order, I was impressed by how fast the shipping was. My items arrived quickly and were packed with great care, ensuring everything was in perfect condition.

The customer service was exceptional. They were responsive and genuinely helpful throughout the entire process, answering all my questions and providing support when needed. This made the shopping experience truly enjoyable.

DodoSkin offers a fantastic range of products, and I’m thrilled with my selections. The prices are excellent, too!

Overall, I highly recommend DodoSkin to anyone looking for authentic Korean makeup and skincare products. I will definitely be shopping here again!

12. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I am very happy with my first…

I am very happy with my first experience with DODOSKIN. First of all, they use Shopify, so that should give people confidence that they are not a scam site. Also, because of that, you have the opportunity to contact them via the Shop app. I reached out to them a couple of times about order status, and they were very responsive and friendly. The products and prices are EXCELLENT.

17. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service
My order came very quickly. I had some issues with my invoice that needed some additional info for customs in my country, but the Dodo customer service was very helpful and everything went smoothly. I recommend

19. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

To be honest when I reached out to…

To be honest when I reached out to cancel an order I had made, I did not see the possibility of it happening, but to my greatest surprise they made it happen and the customer service is top notch, I will definitely be buying again. Thnx

13. august 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Wow, your review made our day! We’re so happy we could assist with your cancellation and that you had such a positive experience with our team. It means a lot to us that you’ll be shopping with us again. If there’s anything you need in the future, we’re just a message away. Thanks for choosing us.

Bedømt til 5 ud af 5 stjerner

Attentive to my needs and kind

Responded quickly and is very nice! I bought their products on the app: Shop. And everything went smoothly and quickly. They also gave me a discount for my next purchase, they also had the cheapest of a specific item I was looking for.

6. august 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Thank you so much

Bedømt til 5 ud af 5 stjerner

The customer service is good

The customer service is good. My order was packed with the wrong product. Once they received my feedback, they replied immediately and offered solutions like refund or reshipment. This is my first experience with dodoskin. If everything goes well, I will buy from here again.

6. august 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Thank you for sharing your experience with us!

Bedømt til 5 ud af 5 stjerner

Service for Shipping

Respond really quickly and provide full information upon my needs. Additionally, giving different option for me as well changing the shipping address because it might not be possible to arrive before I go to college.

6. august 2024
Uopfordret anmeldelse
dodoskin.com-logo

Besvarelse fra dodoskin.com

Thank you for your valuable feedback!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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