Really happy with our new shutters! We have shutters in our living room from a well known more expensive company and were originally going to buy the same ones for upstairs. We came across these at... Se mere
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Se, hvad kunderne siger
Great experience installing my shutters. Any concerns I had about doing it myself were dispelled once I opened the boxes and looked at the online videos; it all fell into place nicely. I was really pl... Se mere
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Have recently purchased shutters from this company and I’m very impressed. Reasonably priced, easy to navigate website with good clear instructions on how to measure your window recess etc. Shutters a... Se mere
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I love this company. I already covered my entire house with there shutters. Super quality and the customer service is exceptional. I sent an email to correct my address which the keyboard mistyped a... Se mere
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Virksomhedsoplysninger
Om DIY Shutters
Skrevet af virksomheden
At DIY Shutters, our passion for all things shutters drives us to provide a fantastic and affordable solution for transforming your windows with minimal fuss. While traditional shutter companies may come with a hefty price tag, we're here to simplify the process and make bespoke hardwood shutters accessible at a fraction of the cost.
True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.
We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.
Shop our website today and see how much you can save.
True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.
We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.
Shop our website today and see how much you can save.
Kontaktoplysninger
1 Quayside Buildings, BN41 1WF, Hove, Storbritannien
- 0800 074 5678
- hello@diyshutters.co.uk
- www.diyshutters.co.uk
Black Friday Now On
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
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Excellent service
Excellent service. Sales man checking that the order was correct, and all dimensions were correct. Very polite.
6. juni 2025
Besvarelse fra DIY Shutters
Hi Neal,
Thank you for your kind words and the five star review.
We're so pleased to hear you had an excellent experience and that our salesperson ensured everything was accurate and to your satisfaction. Providing polite, attentive service is very important to us, and it’s great to know that came through. We really appreciate your feedback.
Kind regards,
The Team @ DIY Shutters
Excellent service and quality
Excellent service and quality – highly recommend!
This is the second time I’ve ordered from DIY Shutters and they continue to impress. The ordering process is super simple, prices are very reasonable, and delivery was even faster than expected. The quality of the shutters is fantastic – solid, well-made, and they look great. We had them fully assembled and installed in under an hour. Couldn’t be happier with how they turned out. Will definitely be using DIY Shutters again in the future!
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra DIY Shutters
Hi Amy,
Wow—thank you so much for your amazing review and for coming back to us for a second time.
We're absolutely delighted to hear that everything from the ordering process to the final installation exceeded your expectations. It’s fantastic to know the shutters were easy to install and look great in your space.
We truly appreciate your recommendation and can’t wait to help you again in the future.
Kind regards
The DIY Shutters Team
Brilliant shutters and lovely team but delivery shocking
Ordering process really straight forward. Very helpful phone call to check measurements before order confirmed. Reasonably quick manufacture (about 10-14 days). Shutters are great quality, very easy to install and look beautiful. Sadly they lost a star because the delivery firm they use are appalling - considering the cost, notifying you of delivery after 10 on the day of delivery when not everyone works from home anymore is really unworkable. Contacted the team at DIY shutters who were really responsive and tried to help but it’s seems the delivery company didn’t care about committing to convenient dates and changed regularly at the last minute to an inconvenient date. Also didn’t respond to the team at DIY shutters. Finally got my shutters, dumped in full view on my front door whilst I was at work - thankfully no one walked off with them. They really need to consider the delivery company they use considering the cost and value of the packages. In two minds about ordering again for my top floor windows (even though I’d love to) purely because I can’t just wait in on the off chance I might get a delivery!
14. april 2025
Besvarelse fra DIY Shutters
Hi Angela,
Thank you so much for your detailed feedback and kind words about the ordering process, product quality, and our team’s support—we’re really pleased to hear you’re happy with your shutters!
We’re truly sorry to hear about your delivery experience. We completely understand how frustrating it is to deal with last-minute changes and lack of communication, especially when you’ve made arrangements to be available. This isn’t the level of service we expect from our delivery partners, and your feedback has been passed on to the relevant team for review.
We’re actively exploring ways to improve the delivery experience, as we know how important it is—especially for valuable, made-to-measure items like these. We’d love the chance to help with your top floor windows in the future and will do everything we can to make the process smoother.
Thanks again for your honest review—it really helps us improve.
Kind regards,
The Team @ DIY Shutters
Brilliant and heloful
14. maj 2025
Besvarelse fra DIY Shutters
Hi Rachel,
Thank you for your lovely five star review.
We're so pleased to hear that you're happy with your shutters and found our service helpful. Your feedback means a lot to us, and we're always here if you need anything in the future.
Kind regards,
The DIY Shutters Team
Faultless service, and product.
We have used this company on a previous order and we are extremely happy with the product, Diy shutters
Are fantastic, there service and information and in their products we cannot fault, we will be ordering more as soon as we can.
8. april 2025
Besvarelse fra DIY Shutters
Hi Dave,
Thank you for the five star review. Very much appreciated by all on the team , be we in the office or in the factory.
We look forward to working with you in the future.
Kind regards,
The Team @ DIY Shutters
First time using DIY Shutters
First time using DIY Shutters. Great shutters and easy to fit, perfect, thank you.
11. marts 2025
Besvarelse fra DIY Shutters
Hi Dean,
We are thrilled with your 5* review, thank you for taking the time to share your experience.
We hope you love your shutters for many years to come!
Best Wishes,
The Customer Service Team
Besvarelse fra DIY Shutters
Thank you for your 5* review, David!
We hope that you will return to us to update your review once you have received your shutters, as we would love to hear your feedback.
Best Wishes,
The Customer Service Team
Easy to follow instructions and videos…
Easy to follow instructions and videos on how to measure up for the shutters we wanted.
Helpful call back to confirm everything on our order was correct.
25. marts 2025
Besvarelse fra DIY Shutters
Hi Tim,
Thank your for your 5* review and feedback on our measuring guides. We appreciate you taking the time to share your experience with others.
Best Wishes,
The Customer Service Team
I'm a returning customer
I'm a returning customer. The service is always good and the quality of the shutters is excellent. Just be patient with delivery as it is around 12 weeks.
18. marts 2025
Besvarelse fra DIY Shutters
Mr McBurney,
Thank you for using us again, and for your 5* review.
Best Wishes
The Customer Service Team
The service is exceptional
The service is exceptional! We had a problem with one of our shutters, they were replaces straight away, no quabbles....Thankyou for making affordable shutters and also offering the best customer service all round!
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra DIY Shutters
Thank you for your 5* review!
Best Wishes,
The Customer Service Team
Very easy to order the desired product…
Very easy to order the desired product and prompt service.
1. marts 2025
Besvarelse fra DIY Shutters
Thank you for your 5* review.
Best Wishes
The Customer Service Team
Bad product, bad customer service
I received the shutter last week which I ordered in Dec, manufacturing and delivery felt a tad long but maybe expected due Christmas.
Upon receipt, the shutter doesn't match the installation guides. The shutter has pre drilled sunken holes on the front of the frame and cannot be attached to the recess wall. I spoke to several people prior to purchase and they told me the correct frame to get and were very helpful but nonetheless, the frame received doesn't meet the correct fitting.
In addition, they've supplied stickers to cover said pre drilled holes which I assume are for after installation, these are firstly super cheap and lacks any high standard and secondly different colour to the frame.
I've now sent 3 emails asking if there's been a mistake in the manufacture and requested a call back. I have now had silence and no response for 2 days.
It's disheartening seeing all the positive reviews when I've had such a terrible experience.
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra DIY Shutters
Hi Tony,
Thank you for taking the time to leave us a review.
We would firstly like to sincerely apologies for the issues you have encountered with your order. We are a small, dedicated team who try our hardest to respond to all emails in a timely manner, so I apologise if our responses were slower than expected.
As you can see from previous reviews, this is not the typical experience of our customers and we would love the opportunity to discuss this further with you and ensure a resolution is in place.
We have been in touch via Trustpilot to request further information to enable our Customer Service Supervisor to assist further.
Please do come back to us at your earliest convenience.
Best Wishes
The Customer Service Team
Easy system and very helpful staff!
21. januar 2025
Besvarelse fra DIY Shutters
Hi Molly,
Thank you for your 5* review!
Best Wishes,
The Customer Service Team
Besvarelse fra DIY Shutters
Thank you for your 5* review, Colin.
Best Wishes,
The Customer Service Team
Shutters experts
Very helpful. And very knowledgeable. Constantly in touch, and went through the process of getting the measurements for the shutters l want right. I shall probably order another shutter in the not so distant future.
2. februar 2025
Besvarelse fra DIY Shutters
Hi Mick,
Thank you so much for leaving us a 5* review, we are pleased that we were able to assist with your first order and would love the opportunity to work with you again in the future.
Best Wishes,
The Customer Service Team
Very good customer service
1. februar 2025
Besvarelse fra DIY Shutters
Thank you for your 5* review!
Best Wishes,
The Customer Service Team
I found this company very helpful in keeping you informed on your order.
I found this company very helpful in taking me through the process of ordering shutters for my home. They have very good videos showing you what to do to get the correct fit for your home. I also found them very helpful and patient when I contacted them (more than once) to double check that I had done everything correctly. I also found the cost very reasonable, cannot wait to see the finished product.
28. januar 2025
Besvarelse fra DIY Shutters
Thank you for your 5* review, Kathleen.
We are confident you will be just as impressed with the shutters and would love to hear your feedback once they have been delivered.
Best Wishes,
The Customer Service Team
Besvarelse fra DIY Shutters
Hi Sue,
Thank you for taking the time to leave us a review. We would love to know what we can do to earn that extra star?
Best Wishes,
The Customer Service Team
Easy to use website with helpful video…
Easy to use website with helpful video guides to help you through the measuring and ordering process. But that wasn’t the best bit! A follow up call from the patient customer support to talk through my assumptions and understanding was excellent, and vital as it turned out! A couple of tweaks later and the order is complete, I’m very happy with the service.
21. januar 2025
Besvarelse fra DIY Shutters
Wow, what a lovely review. Thank you so much, Michael!
We are so pleased that you are happy with the service we provide.
Best Wishes
The Customer Service Team
Great service from the team here
Great service from the team here. Always double check you've followed the correct measuring method before finalising the order.
21. januar 2025
Besvarelse fra DIY Shutters
Hi David,
Thank you for your 5* review.
Best Wishes
The Customer Service Team
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