I have ordered 5 blinds from this company, they are great quality. The directions and instructions were easy to follow and I was able to install them on my own. I did come across a few user issue... Se mere
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Se, hvad kunderne siger
Ordered 3 times and 2 of the 3 experiences have been bad: First issue: blinds made too big for space and after back and forth agreed to re-make them. I had to chase for 5 weeks and eventually th... Se mere
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... Se mere
Virksomheden har svaret
Absolutely best customer service. Paul Was fantastic polite and so knowledgeable. The quality of the blinds was super. Will always buy my blind from here. Thank you Paul.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Kontaktoplysninger
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Storbritannien
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,4
Fremragende
14 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommended we are so happy with…
Highly recommended we are so happy with our blinds the quality and service are top-notch
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Gary,
Thank you so much for your lovely review. We’re delighted to hear that you’re so happy with your blinds and that both the quality and service met your expectations.
We really appreciate your recommendation and thank you for choosing us.
Kind regards,
The Make My Blinds Team
they take you money but then...
they take you money but then...? nothing. after 3 days, nothing. no response on the telephone, no response on the webchat...nothing. Wish I'd ordered with one of their competitors who promised to ship in 24 hours...
Have upgraded from 1* as i did in fact eventually manage to get through on the webchat. But there are no excuses for not answering the phone, and their response makes no mention of the fact they don't bother to man their phone lines.
As for delivery times, if they had made it obvious when I might expect to see my blinds before I'd paid (like, say, Amazon do on every order), I might not had pressed the pay button, or I would have looked for someone who might be able to deliver more quickly, as time is an issue for me. It might not be for others. If they really want to manage people's expectations and avoid irritating paying customers, then being super-clear about delivery waits would be better. But I'm guessing they would worry it might put people off?
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Simon,
Thank you for your review, and we’re sorry that you felt disappointed with your experience.
We’d like to clarify that we were able to respond to you via webchat yesterday, where we confirmed your expected dispatch date as 11th May, in line with the information shown on our website at the time of ordering. We apologise if you were unable to reach us by phone — we were experiencing a higher than usual call volume.
We understand how important clear communication is and appreciate you raising this. If you have any further questions about your order or delivery timescale, our team would be happy to help.
Kind regards,
The Make My Blinds Team
Ordered 3 times and 2 of the 3…
Ordered 3 times and 2 of the 3 experiences have been bad:
First issue: blinds made too big for space and after back and forth agreed to re-make them. I had to chase for 5 weeks and eventually they delivered *plot twist* the same faulty blinds.
Second issue: automatic blinds controller doesn't work and looks like it was designed in the 90's
28. april 2026
Uopfordret anmeldelse
Excellent Customer service
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother, if you have a problem they are happy to help with there easy to use customer service number. So anyone wanting blinds this is your site
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Dawn,
Thank you so much for your excellent review. We’re delighted to hear that your blinds arrived within a good timescale and that you’re happy with their quality.
It’s especially great to know that our customer service team was able to help quickly when you experienced an issue and that the replacement was sorted without any hassle. We always aim to make resolving problems as easy as possible.
Thank you again for your recommendation and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Absolutely best customer service
Absolutely best customer service. Paul Was fantastic polite and so knowledgeable. The quality of the blinds was super. Will always buy my blind from here. Thank you Paul.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Samim,
Thank you so much for your fantastic review. We’re delighted to hear that you received such great service and that you’re happy with the quality of the blinds.
We’ll be sure to pass your kind words on to Paul — he’ll be really pleased to know his knowledge and support made such a positive impression. Thank you for your recommendation and for choosing Make My Blinds.
Kind regards,
The Make My Blinds Team
Great quality and great customer service
I have ordered 5 blinds from this company, they are great quality.
The directions and instructions were easy to follow and I was able to install them on my own.
I did come across a few user issues where I needed advice however these were swiftly sorted out.
Aftercare is brilliant, one of my blinds became damaged and when I contacted make my blinds to see if they could help they sent out replacement parts asking if I was happy to do the repairs, which I was and I did.
I would like to give Kate a special mention, her customer service is second to none.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Jo,
Thank you so much for your fantastic review.
We’re delighted to hear that you’re pleased with the quality of your blinds and that the instructions made installation straightforward.
It’s great to know that any issues you came across were resolved quickly and that our aftercare support met your expectations. We’re especially pleased to hear your kind words about Kate — we’ll be sure to pass this feedback on to her, as it will mean a great deal.
Thank you again for choosing Make My Blinds and for taking the time to share your experience.
Kind regards,
The Make My Blinds Team
Poor products and awful customer service
Had to use this company due to the trusted company I usually use being unable to provide the size I needed for one blind. Had 3 blinds delivered ALL faulty. The turning wheels do not tighten whatsoever so they do not stay hung over. The overall manufacturing is poor with the glue still being liquid form on the ends. The weighted poles at the bottom of the blinds are secured in so as soon as you move the blinds they slide out. Contacted Mark at customer services who has still not sorted out my issues and has since ignored my emails including the videos he requested. I live alone in a flat that now has no blinds in the main room with everything on display which is not safe at all. Truly disappointed that I wasted nearly £200
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Chezeve,
Thank you for taking the time to share your feedback, and we’re very sorry to read how upsetting this experience has been for you.
We fully understand how concerning it is to be without suitable blinds, particularly when this affects your sense of privacy and security, and we apologise sincerely for the frustration caused.
We have been in contact with you regarding this matter and, following our recent communication, we understand that two of the blinds are now staying in place. We have also confirmed that the smaller blind will be replaced under our MeasureSure cover, with ourselves covering both the delivery cost and the price difference between the original and replacement blind.
We’re sorry for the delays you experienced during the process and for any inconvenience caused while this was being resolved. Your feedback regarding the product and communication has been noted and will be reviewed internally to help prevent similar issues in future.
Thank you for working with us to move this forward, and our aftercare team will continue to support you until everything is fully resolved.
Kind regards,
The Make My Blinds Team
Excellent company
Excellent company. Quality of blinds amazing and delivered so quickly. Have managed to fit a majority of the house for £400 just two windows left to do. They look great would absolutely recommend to anyone.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Laura,
Thank you so much for your fantastic review. We’re delighted to hear that you’re pleased with the quality of the blinds and how quickly they were delivered.
It’s great to know you’ve been able to fit most of your home within budget and that you’re happy with how they look. We really appreciate your recommendation and look forward to helping you with the final two windows when you’re ready.
Kind regards,
The Make My Blinds Team
Issue Remedied
I had a poor experience with SureCover initially, but after some push, the team contacted me and fixed the issue.
The Irish phone numebr on the website seems fake, and the team were not responsive at the start, but once they get onto the issue, it does get resolved.
Quality-wise, the blinds are nice but the bottom inserts could benefit from end caps (I have that on blinds from another company), so could be a great inprovement to make these look super high end.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Elena,
Thank you for taking the time to share your experience, and we’re genuinely sorry to read how disappointed you are with your recent order. This is certainly not the experience we want our customers to have, especially when using our MeasureSure Cover, which is designed to provide reassurance on more complex windows such as bay setups.
We’re sorry to hear about the fitting issue with one of the blinds and for the frustration caused by the lack of response when you tried to contact us. That is not acceptable, and we apologise sincerely for the inconvenience and loss of trust this has caused.
Your feedback regarding the finish of the blind and the comparison you’ve made is also noted and will be shared with the relevant teams for review. We always welcome constructive feedback as it helps us improve both our products and service.
One of our aftercare team will be reaching out to you shortly to review your order in detail and discuss how we can resolve this for you under the MeasureSure Cover.
Thank you again for bringing this to our attention, and we hope we can restore your confidence in Make My Blinds.
Kind regards,
The Make My Blinds Team
Excellent customer service by Paul!
I came across this company when looking online for blinds and comparing prices. This company came out with the lowest price for the blind we needed. We received our blind in good time, with comms along the way letting us know when it would be delivered. The quality of the blinds are great and looked great and were easy to install. There was a slight issue with one of the cords which we only noticed when installed. This didn’t affect the use. I contacted make my blinds by email and called them the too. I spoke with Paul who was amazing, Paul looked through my query whilst I was on the phone and discussed the photos I sent. Paul then let me know what he was going to do and gave me a clear time frame, also explaining he would be out of office for a few days but would still help resolve my issue. I then received a notification 3 days later telling me that a new replacement blind would be delivered, with Paul confirming this by email. Paul’s customer service was great and personable and honestly wowed me! I wouldn’t think twice about recommending this company and will definitely use them again, for the great quality of the blinds and the great customer service. Thanks again!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Katy,
Thank you so much for taking the time to leave such a detailed and fantastic review. We’re delighted to hear that you were happy with the quality of your blind, the delivery updates, and how easy it was to install.
We’re especially pleased to hear that Paul was able to assist you and provide clear communication and reassurance throughout the process. Your kind words will certainly be passed on to him, as we know how much it means to our team when their efforts are recognised.
Thank you again for recommending us and for your trust in Make My Blinds. We look forward to helping you again in the future.
Kind regards,
The Make My Blinds Team
Unfortunately had a very dismal…
Unfortunately had a very dismal service, my order eventually turned up after almost a month, that was only because I had to track the courier depot myself. After apparently 11 missed deliveries later, I gave up and googled the postcode of DX courier services and drove a 29 mile round trip to get the blinds myself, after weeks and weeks of e mails and tracking conversations not to mention lost income ,having taken loads of time off work to recive numerous so called missed deliveries,it turned out that make my blinds had an address label of which had no identity ,and never existed!! When I asked for a refund, as I had no blinds at that point,I was advised once dispatched ,its not down to them,even though they appointed the delivery service. I initially held DX responsible, but having got to the bottom of the situation, it was plain to see it was definitely not the fault of the courier and the blame solely lays with make my blinds admin . Ive since had no response after numerous e mails to make my blinds, asking have I had my goods as they claimed the goods were delivered, I simply responded " no not delivered but collection in person " ive still had no response. Bottom line is,the blinds were ok for the money,however its cost me a heck of a lot more in lost revenue and fuel having to collect myself. YOU SHOULD BE ASHAMED OF YOURSELVES. Very disappointed customer here and any further business will not be put your way!!
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Steve,
Thank you for sharing your experience, and we’re very sorry to read how frustrating and disappointing this situation has been for you. We fully understand why the delays, repeated delivery issues, and the amount of time and expense you’ve incurred would have caused significant frustration.
We sincerely apologise for the problems surrounding the delivery of your order and for the communication issues you’ve experienced while trying to resolve this. This is not the level of service we expect to provide, and we’re sorry that you felt left without support during what should have been a straightforward process.
We appreciate you taking the time to explain the situation in detail, including the steps you took to collect the order yourself. Your feedback is being taken seriously and will be reviewed internally to help prevent this happening again.
One of our aftercare team will be reaching out to you
to discuss the issue further and to see how we can address this for you.
Kind regards,
The Make My Blinds Team
Issues - Shutters
Moved down to one star as the slats don't stay in place. Really poor quality. The company asked for details here but not been in touch.
Quality very poor. Slats dont stay where you position them. Not fit for purpose.Two of the hinges on the frame were way out, so I had to drill additional holes in the frame and move them.
The instructions were also unclear. They didn't mention drilling through the partially predrilled holes, which were bizarrely placed on the outside of the frame. rather than the inside.
So 1, provide an instruction sheet for the shutters that actually apply to those shutters and are accurate and not confusing and 2. Have a word with the guy who is putting the hinges on the shutters - the middle hinges weren't even at the same level and both were way out.
For the amount paid I expected better.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Fred,
Thank you for taking the time to leave your feedback. We’re pleased to hear that the shutters look good once installed, but we’re genuinely sorry to learn about the quality control and installation issues you encountered.
We appreciate you highlighting the concerns with the hinge alignment and the placement of the pre‑drilled holes, as well as the lack of clarity in the installation instructions. This is certainly not the experience we want for our customers, particularly given the expectations that come with your purchase.
Your comments regarding both the product quality and the instructions are extremely helpful and will be fed back to the relevant teams so they can be reviewed and improved. We understand how frustrating it must have been to have to make adjustments yourself during installation.
We have requested additional information so that we can investigate this further and look into how we can resolve this for you. Once received, one of our aftercare team will be in touch directly.
Thank you again for your feedback.
Kind regards,
The Make My Blinds Team
Beautiful blinds.
Very happy with the after sale service and communication from this company. I did have some issues with my initial order. These are now happily resolved. The blinds look beautiful.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Catherine,
Thank you for taking the time to share your experience, and we’re genuinely sorry to read how disappointed you feel with the aftercare and communication you’ve received. This is certainly not the level of service we aim to provide, especially after you’ve already taken the time to send a video and attempt a fix as advised.
We completely understand your frustration, particularly as the replacement part did not resolve the issue and you’ve since been waiting for further responses. We apologise sincerely for any delay in getting back to you — we appreciate how disappointing this must have been.
One of our aftercare team will be reaching out to you directly as a priority so we can take ownership of this and work with you to resolve the problem properly. Your feedback is important to us and helps us identify where we need to improve.
Thank you again for bringing this to our attention, and we hope to turn this experience around for you.
Kind regards,
The Make My Blinds Team
What a brilliant service this was and…
What a brilliant service this was and very user friendly. Ordered 2 slatted faux wood blinds and they arrived quickly and fit perfectly.
14. september 2025
Besvarelse fra Make My Blinds
Hi Moira,
Thank you for your wonderful review! We’re delighted to hear that you found our website easy to use and that your faux wood blinds arrived quickly and fit perfectly.
It’s great to know you’re happy with both the product and the service, and we really appreciate you taking the time to share your experience. We hope you continue to enjoy your new blinds.
Kind regards,
The Make My Blinds Team
Velux and gable window blinds.
Delighted with my blinds. Very easy to put up and the measurements were perfect. I will be getting more in the future.
5. oktober 2025
Besvarelse fra Make My Blinds
Hi Joanne,
Thank you so much for your lovely review.
We’re delighted to hear that you’re pleased with your Velux and gable window blinds and that they were easy to fit with perfect measurements.
It’s great to know you’re happy with your purchase, and we really appreciate you choosing us. We look forward to helping you again when you’re ready for your next order.
Kind regards,
The Make My Blinds Team
Absolutely chuffed with Make My Blinds
Absolutely chuffed with Make My Blinds. Ordered free samples arrived next day and the quality is highly. Measuring guide made it.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Harry,
Thank you so much for your lovely review.
We’re absolutely delighted to hear that you’re chuffed with your Make My Blinds experience.
It’s great to know your free samples arrived quickly and that the quality impressed you. We’re also really pleased the measuring guide made things easy.
If you need any further help choosing or fitting your blinds, we’re always here to support you.
Thanks again for choosing us.
Kind regards,
The Make My Blinds Team
I cannot recommend make my blinds...
I am very dissatisfied with this company. I spent £130 on a blind which had the wrong colour tapes to what I had ordered. Trying to get a resolution and the correct blind sent has been nothing short of terrible. My emails go unanswered and it's very difficult to get through on the phone. I have spoken to Tim on a few occasions via email and phone when I have actually managed to get through and despite him being helpful, apologetic and professional on the phone telling me they are short staffed he does not follow through with his promises of keeping me in touch with updates and an idea of when my replacement blind will actually be delivered. It's been over two weeks since I received the incorrect blind, and still I am no further in finding out when I will receive the blind I ordered and paid for. My original blind was delivered within 3 working days yet they can't seem to deliver me a replacement easily or communicate to me as to when I will actually receive what I ordered! I've never known such shocking service and I will not be recommending this company or ordering from them again. They are quite happy to take my money but not able to actually send me what I ordered, the aftercare is literally non existent! Such a stressful experience.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Dear Tiffany,
I’m really sorry for the inconvenience and poor experience you’ve had. As discussed earlier today, I reviewed your order personally and have confirmed with our factory that your replacement blind is now being remade and scheduled for delivery on Monday/Tuesday next week.
I apologise for the delays and lack of communication—this isn’t the standard we aim for. Thank you for your patience and for giving us the chance to put this right.
Kind regards,
The Make My Blinds Team
Make My blinds is very quickly company
Make My blinds is very quickly company. customer like this company. My experience blind was good. team were very helpful.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Daniel,
Thank you so much for your kind review.
We’re really pleased to hear that your blinds arrived quickly, that you had a good experience, and that our team were helpful throughout. It’s great to know you’re happy with your blinds.
Thank you for choosing Make My Blinds — we truly appreciate your recommendation.
Kind regards,
The Make My Blinds Team
I had a great experience with the team
I had a great experience with the team, although I had an issue with my blinds they rectified it and refunded me straight away so I could order the right ones. Joshua and Tim were very helpful. Looking forward to getting my new blinds soon
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi,
Thank you so much for your kind review.
We’re really glad to hear that, despite the initial issue, our team was able to resolve things quickly and get you refunded so you could reorder with confidence.
It’s great to know that Joshua and Tim were helpful throughout — I’ll be sure to pass on your lovely feedback to them. We always aim to put things right as smoothly as possible, so it’s reassuring to hear this made a positive difference for you.
We look forward to your new blinds arriving soon and hope you love them! If you need anything in the meantime, we’re always here to help.
Kind regards,
The Make My Blinds Team
Excellent after sales!!
I recently purchased 4 sets of blinds from this company and had a fantastic experience from start to finish. The quality of the blinds exceeded my expectations, and the installation process was not difficult at all.
I made a stupid error of inputting one of the blinds measurements wrong when purchasing, so one of the blinds size was inaccurate unfortunately. However I contacted customer service and spoke to Paul. He was absolutely amazing in helping me with my error and sorted out a replacement immediately.
What truly stood out was their after-sales support and customer service. Paul was responsive, helpful, and genuinely committed to ensuring everything was perfect. It’s rare to find a company that cares this much about customer satisfaction.
I highly recommend Make My Blinds to anyone looking for quality products backed by outstanding service.
Paul is an absolute credit to this company, you can tell he genuinely cares and works hard to ensure you're satisfied with everything. Thanks again Paul!
We'll definitely be purchasing more blinds for the other rooms!
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Make My Blinds
Hi Naz,
Thank you so much for such a fantastic and detailed review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the quality of the blinds exceeded your expectations and that the installation process was straightforward. Even more importantly, we’re really pleased that when a measurement issue arose, our team was able to step in and resolve it quickly so you could reorder with confidence.
Your comments about our after‑sales support truly mean a lot to us. We take great pride in ensuring every customer feels supported, and it’s wonderful to hear that Paul was able to help so promptly and effectively. He really is a valued member of the team, and your kind words will absolutely be shared with him.
Thank you again for your recommendation — we look forward to helping you with blinds for the rest of your home whenever you’re ready.
Kind regards,
The Make My Blinds Team
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