Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... Se mere
Virksomheden har svaret
Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... Se mere
Virksomheden har svaret
Absolutely thrilled with my wardrobes. I was a little nervous of ordering online but having used Sharps at our last property and being very disappointed with them and also seeing poor reviews for Hamm... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.
DIY-Spacepro.com by B&Q
Skrevet af virksomheden
- We're commited to making our customers happy!
Kontaktoplysninger
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , Storbritannien
- 03333 448565
- diy-spacepro@hdhc.com
- www.diy-spacepro.com
3,0
Middel
230 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fitting Spacepro wardrobe doors
Initially, on the web site there are tools to help and guide you measuring and ordering the doors, this was supported by several reassuring communications from the company.
We received notice of when the doors would be delivered and they were punctual. On arrival the doors had been well protected and after checking them for any potential damage in transit a very pleasant and helpful driver helped to put them in the room of our choice.
The doors came made to measure and were easy to adjust to a perfect fit, the top and bottom guides were slightly oversized which meant they had to be trimmed by around 8mm.
The instructions that come with the doors contain several versions of fittings but once you clarify which of the instructions to follow it’s fairly straightforward, I fitted these doors by myself but it would have been easier with an assistant.
Once they’re up the doors look great, they feel robust and glide smoothly with little effort and benefit from a soft close.
Only one minor observation is that the doors are such a good fit against the frame that the doors would benefit from a discrete handle.
To summarise excellent product and excellent service.
4. maj 2022
Easy to Oder awaiting goods
13. april 2022
DO NOT BUY
DO NOT BUY, the doors are great, the customer service is none existent, I purchased a 3 door Shaker kit with 3 panel mirror doors, unfortunately we broke one of the mirror panels taking the door up to the bedroom, no problem “we will purchase a new panel from them” or so we thought, contacted the manufacturers, their reply “ go and buy a new door from somewhere, B & Q only sell single Shaker doors with a full panel mirror not the 3 panel mirrors for £160, so I went to a glass supplier payed £55 for a new mirror panel but it does not match the ones in the doors, the glass supplier said the glass colour is not a common one in this country,
So if you damage your doors the only place for them is the BIN, SAVE YOUR MONEY and buy from a different manufacturer.
11. april 2022
Uopfordret anmeldelse
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Steve,
Thank you for taking the time to leave your review.
I am afraid that as manufacturers we are unable to sell direct to the public. Our customer support team can advise where to purchase the replacement doors from but are not able to raise an order. Unfortunately B&Q choose not to sell all of our products singularly only in kit form.
If you had purchased another Spacepro branded door from an alternative retailer it would have been a perfect match.
Thank you,
Spacepro
Great product ,delivered ahead of due…
Great product ,delivered ahead of due date, very helpful customer service team
Many thanks
5. april 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Martin,
Thank you for taking the time to leave your positive review. Your comments have been passed on to all relevant departments.
We are delighted to hear that you are satisfied with the service and products and would welcome an order from you in the near future.
Thank you,
Spacepro
Not worth the money or the hassle
We supplied accurate measurements when we ordered three custom sized doors from Homebase. We went with the optional surround frame as it was supposed to make the installation easier. It actually complicated the fitting and when we came to install the doors we discovered that the doors plus the surround frame were 45mm too short. That's a huge error for something that was supposed to be made to measure.
The instructions that came with the doors had only 2 pages that related to the product that we bought and were not very clear. There was no mention at all of the surround frame and the information relating to the soft closure mechanism was shall we say "misleading?". The quality of the doors and the hassle associated with fitting them does not justify even half the price we paid.
30. marts 2022
Uopfordret anmeldelse
Always been great no issue's used them…
Always been great no issue's used them decades ,can be a tad more expensive then other places but quality is always A *
29. marts 2022
Uopfordret anmeldelse
LOVE, LOVE, LOVE!!!
I absolutely love my new sliding doors. They fit perfectly, and the quality is amazing! I would defo recommend for made to measure doors.
28. marts 2022
Easy to use bespoke service.
Easy to use bespoke service.
Fantastic choice, called them to check I had made the correct choices. Easy ordering, they contacted me to arrange delivery, that went really well.
Fitting was straight forward and we now have some beautiful looking doors.
Thank you, we would highly recommend.
26. marts 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Paul,
Thank you for taking the time to leave your review review. We are delighted to hear that your ordering experience was a positive one and that you are pleased with the end result. Your feedback has been passed on to all relevant departments.
Many Thanks,
Spacepro
Would recommend.
I was extremely pleased with the quality of the fitments, they were straightforward to fit with easy to understand instructions.
I had a couple of queries, I spoke to Jess in customer services and she got them sorted out without any fuss. I would definitely recommend HomeDecor.
25. marts 2022
Uopfordret anmeldelse
Easy to use website to create your bespoke sliding doors
Easy to use website to create your own design sliding wardrobe doors. Delivered on time. Not yet installed but doors were packaged well.
9. marts 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Joanne,
Thank you for taking the time to leave your positive review.
We are delighted to hear that you are happy with your ordering experience and your comments regarding the delivery will be passed on to our delivery company.
We hope that you will be just as happy with the end result once installed.
Many Thanks,
Spacepro
Love my new wardrobes
Love my new wardrobes, delivery went smoothy (even though on 3rd floor) The only slight grumble I have is we ordered stone grey and in certain lights it looks brown
8. marts 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Julie,
Thank you for taking the time to leave your review.
We are pleased to hear that you are happy with your wardrobes and the service you have received from our delivery company.
The Stone Grey panel does have a brown tint in certain lights. However, samples are available to order direct from our Spacepro website.
Thank you,
Spacepro
Good quality wardrobe doors and rails…
Good quality wardrobe doors and rails without being overly complicated.
6. marts 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Iain,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are happy with our Spacepro products.
We look forward to the possibility of you placing an order with us again in the near future.
Many Thanks,
Spacepro
The doors arrived as stated and all was…
The doors arrived as stated and all was intact. My carpenter has built the wardrobe and it looks very smart. I am really pleased with it. Being mirror doors it bounces the light around the room more as well.
2. marts 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Faye,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you are happy with the service you have received along with the end product.
We look forward to you placing an order with us again in the near future.
Many Thanks,
Spacepro
Good product but one door damaged on…
Good product but one door damaged on receipt . Could not wait for replacement so fixed , glass out of frame.
21. februar 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Mr Cureton,
Thank you for taking the time to leave your review.
I am sorry that you have received an item damaged upon delivery. We do give a 72 hour time frame to report damaged items after delivery. A replacement would have been raised and prioritised in production so you wouldn't have been waiting the full lead time again. However i do understand that waiting for another delivery isn't always feasible.
I am happy to hear that you managed to fix the door. But if you do decide you would prefer a replacement, please get in touch using the contact details on your delivery note and we will be happy to assist.
Thank you,
Spacepro
Poor pre-purchase customer service
Customer service experience, surprisingly dreadful.
This was whilst ordering the wardrobes.
I hope there isn't a problem during fitting.
Still haven't received any paperwork regarding the order or purchase.
Seems like a very amateur setup.
16. februar 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Mr Grant,
Thank you for taking the time to leave your review.
I am sorry that you have received a negative experience while ordering our products. I am not sure if you have spoken to ourselves directly or B&Q, however i cannot find any correspondence between our customer support agents and yourself.
With regards to the order confirmation, this was sent to the email on the order 25/01 @ 12.28pm but we have now re sent this.
I can see that your order was delivered 14/02/22 and do hope that you are pleased with the finished result once installed. Please do not hesitate to contact us if you require any further assistance on the contact details provided on your delivery note.
Thank you
Spacepro
I am still awaiting delivery
I am still awaiting delivery, it is now due a week later than specified.
9. januar 2022
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Mr Kendall,
Thank you for taking the time to leave your review.
After looking into your order, I can see that our delivery company called you on 07/01 and booked the delivery for 14/01. There was a slight delay with the order due to ourselves and the delivery company both being closed over the Christmas period.
We hope that you will be pleased with our products once the delivery and installation has been completed.
Thank you
Spacepro
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Debbie,
Thank you for taking the time to leave your review. I have looked into your order and can see that our delivery company have now booked the delivery for 05/01/2022.
We hope that you will be pleased with our products once the delivery and installation has been completed.
Thank you
Spacepro
I got what I needed and it was fine for…
I got what I needed and it was fine for me to access and look around.
24. december 2021
Uopfordret anmeldelse
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Shelly,
Thank you for your review. As an order number wasn't provided I am not sure if this was for a Spacepro order. If the review was intended for B&Q, you would need to add this to their website.
Thank you,
Spacepro
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Veronica,
Thank you so much for leaving your positive review.
We are delighted to hear that you are pleased with your most recent spacepro experience.
Thank you
Spacepro
I had confirmation the night before my…
I had confirmation the night before my delivery (delivery was between 8 and 11 on the 10th December) only to find my driver was off sick on the morning and my delivery was postponed to the 15th December. Not much joy from the company with relief drivers or from their managers who didn't call back. Now my fitter who was coming on the 13th December cannot come until his next fitting date of early February so Christmas completely ruined. Fitter has said he may be able to match the cost of my doors do considering cancelling out of the sheer inconvenience. At Christmas you would expect delivery companies to have relief drivers. Totally disgusted and disappointed. You would think that if a company wanted you to make a review that they would check that it had actually arrived first.
11. december 2021
Besvarelse fra Spacepro Wardrobes by B&Q
Hi Mrs Waring,
Thank you for leaving your review.
We apologise that your delivery failed last week and understand that this is disappointing. Having looked into this with our delivery company, I am afraid that the delivery on the 10th did indeed fail due to the driver calling in sick. All deliveries for this day were cancelled and sent back to the warehouse. HDS only deliver to certain postcodes on certain days. Friday is the allocated day for your postcode. However they have added an extra run to this weeks schedule to accommodate the failed deliveries on the 10th which is Wednesday 15th.
Section 5 of our terms and conditions on our website state the following;
If you intend using subcontractors for installation we recommend you do not commit to them until the delivery has been made, this will avoid any danger of you being financially liable for downtime due to unavoidable delays.
We would always advise customers not to book labour before receiving the products as unforeseen circumstances like this can arise especially during the current climate.
Many thanks,
Spacepro
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.