Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Se mere
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Se, hvad kunderne siger
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Se mere
Virksomheden har svaret
Product sold as in stock after purchase changed to awaiting stock on the order Then upgraded to a more expensive model in stock with a promise of delivery next day which then did not arriv... Se mere
Virksomheden har svaret
I had the best experience with this company from start to finish. From corresponding with Adam before buying to discuss measurements and suitability to talking to Claire about delivery, I really felt... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Brændeovnsbutik
- Pejsebutik
- Leverandør af optændingsbrænde
- Møbelforretning
- Grillbutik
- Leverandør af varmeudstyr
Om Direct Stoves
Skrevet af virksomheden
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Kontaktoplysninger
Wellington Road South 137, SK2, Stockport, Storbritannien
- www.directstoves.com
Over 20 Years Trading
4,0
God
275 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely spot on
Absolutely spot on, delivery on time kept in touch throughout, outstanding service, good value for money, 100% happy with my purchase
23. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thanks for taking the time to review your order.
We're pleased to hear that you were 100% happy with your purchase and that you were impressed with our prices and services.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
excellent value flex liner
excellent value flex liner
great quality
fast dispatch and delivery
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thanks for your order and for your review.
We're glad that you were so impressed with the quality, value and delivery time for the flexible liner.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Such a large choice of stoves …
Such a large choice of stoves but easy to order the one I wanted. Liked that you could choose delivery date Customer services very accommodating when I rang to change delivery date Only problem now is what do I do with very heavy palate
5. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Hilary,
Thanks for your review.
It's fantastic to hear that you were impressed by our selection of stoves and the convenience of our delivery service.
Regarding the pallets upon which goods are delivered, these are necessitated by the weight and size of many of our products. There are pallet removal and recycling companies online for those looking at options relating to pallet disposal.
If we can offer any further advice then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Super helpful staff
Super helpful staff, great advice and very quick delivery. Excellent quality product too.
4. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thanks for your kind review.
It's fantastic to hear that our staff were so helpful and that you were so pleased with the order received.
If we can offer any other assistance then please don't hesitate to give us a call.
Kind regards,
Direct Stoves & Fireplaces
The stove was delivered when it was…
The stove was delivered when it was supposed to be, the driver was fantastic, polite , and the fact that he couldn’t get near our house wasn’t a problem 10/10
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Kath,
Thanks again for your order and for your review.
It's great to hear that you were so impressed with the service from our delivery partner.
Please let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Excellant service
Ordering was simple and good, staff excellant friendly very help and will go out of their way to answer and questions you may have
5 stars for excellant service
14. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Sue,
Thanks for your kind review. We're glad to hear that our team was so helpful regarding our ordering process.
If we can offer any further assistance then please don't hesitate to get back in touch.
Kind regards,
Direct Stoves & Fireplaces
Great company who I would use again 😀
First time using this company and order went great, ordered my stove and stove delivered just over a week later as I’m in Northern Ireland. Delivery went well and delivery company kept in contact giving me a call an hour before delivery, they wheeled the pallet right up to front door. Stove was well packaged in a crate which was tied down to pallet no chance of it coming off, stove is in perfect condition so no problems. Big thanks to Direct Stoves 👍
19. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Darren,
Thanks very much for your kind review.
We're pleased to hear that the delivery went as well as we've come to expect from our shipping partner. As you will be aware, we offer quick and free one-man pallet delivery of stoves to Northern Ireland as well as mainland UK addresses.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Charnwood aire 5 + fitting materials
Purchased Charnwood aire 5 at the lowest price we could find on market.
Prompt updates on delivery and helpful delivery driver.
Wrong size flue liner arrived, we ordered a 6” and a 5” arrived - several days back and forth to rectify
Flue pipe damaged in box - one end not circular due to damage with paint peeling away.
Extended Charnwood guarantee code not passed onto us at time of purchase - we had to email again to gain this information.
Poor experience after being recommended by a family member - dissapointing.
15. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Michael & Adam,
Thank you for your feedback. We're glad to hear that you found our prices to be competitive, and we're sorry for any disappointment in light of the recommendation that you received.
While issues with incorrect items or damage upon receipt are thankfully very rare, not to mention multiple issues with the same order, these can and do happen on occasion.
Our Customer Service and Dispatch teams do work very hard to resolve any problems as quickly as they can. Response times at this time of year can be extended due to the sheer demand for heating appliances and we can only apologise for the delay.
If we can offer any further advice or assistance at this stage then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
AVOID Brand new fire not working for…
AVOID Brand new fire not working for over 6 months. Blamed installer despite not coming out to inspect. We agreed to pay £60 inspection fee on 17 October. First date they will send is 19 December for 75 year old with lung issues. AVOID THIS COMPANY. Taking to small claims court
Reply:
I have contacted customer services numerous times and been fobbed off; check your inbox as they refused a point is escalation today hence this review
Since the 17 October you have not provided one datee; you said you would call back (didn't); asked for paperwork despite this already all being provided.
If you had simply arranged the visit as agreed on 17 october this would have been resolved despite your previous incompetence; my frustrations yesterday which resulted in me ending the call were due to you simply not doing what you agreed to do. If you now want to try and play games and say you are not dealin with this because i swore at you, let's see whether the small claims court things this is mitigation. The fire is register as you can validate yourself. I also have the emails chasing you after 17 October. Nick apologised several times for the delays in replying. Lying on top of not fixing things. You are just a joke leaving a 75 year old without an operating fire for over 6 months. DISGUSTING
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Jenny,
Thanks for your feedback. We're sorry to hear of the issues experienced with the fire in question.
Our customer service team has been in contact to advise on this order. As we understand the situation, you had refused to provide any contact details or information for a Gas Safe registered engineer who had fitted the appliance, meaning that our team could not verify this or progress any assistance under warranty. The team had also requested a report from the installer to explain the nature of the fault, which has also not been received to date.
* Edit: the team have also advised that when this was checked against the Gas Safe Register, they noticed that the appliance did not appear to have been registered by a gas safe installer which would potentially constitute an illegal fit. After we had notified you that an engineer would therefore be unable to assist with an unregistered fire, the property was then added to the register. A manager had checked the Gas Safe register again as of 28/11/24, following contact with you through the showroom, and your property appeared to have been removed from the register once more.
Our team had offered as of the 17th October, and again on the 6th and 13th November, to arrange a (chargeable) call-out with a gas engineer, arranged through the showroom as a gesture. When you eventually called yesterday to arrange payment, you were indeed informed that the 19th December would be the earliest possible date for a site survey.
We do appreciate that it is a long time to wait for an inspection, but unfortunately this is an extremely busy time of year for heating appliances and engineers are in very high demand.
We've since been informed by a manager that upon calling the showroom to complain, you had used very abusive language in discussing this with a representative and had then put the phone down when we were unable to facilitate an earlier visit.
Please be assured that we do take any complaints with the seriousness in which they are made. This said, given the lack of documentation to indicate the legality of the fire installation, there would be nothing else that we can do to assist at this stage.
Kind regards,
Direct Stoves & Fireplaces
Good quality products at good prices
Good quality products at good prices, good communication and use of good well known carriers using employed driver who took time to find our address,which is not difficult to find but unfortunately most couriers are obsessed with believing their satnavs even when not making sense! Driver was very helpful
and dragged pallet truck exactly where I asked him too..a lot of couriers moan about moving goods more than a few feet.
All in all very pleased and will be ordering again in New Year.
6. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Paul,
Thanks very much for your kind review.
We're glad that you were so impressed with our products, prices and the delivery through our shipping partner.
It's also fantastic to hear that you'll be ordering with us again. Please do let us know if we can offer any further advice or assistance with your next purchase.
Kind regards,
Direct Stoves & Fireplaces
I would highly recommend buying from…Direct Stoves
I would highly recommend buying from Direct Stoves. They were extremely helpful and informative with us when choosing the correct stove for us and talked us through exactly what accessories we needed for the fitting, with a “real” person at the end of the phone ! The Clearviw stove that we chose is the 5th one that we have purchased over the years and is of the same very high quality as before. Thank you Direct Stoves 10 out of 10 for everything.
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Deborah,
Hi Michael,
Thanks very much for your kind review.
We really appreciate your recommendation. Our Sales team are always happy to assist customers in choosing the right appliances for their needs.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Terrible courier delivered a stove…
Terrible courier delivered a stove obviously damaged which after spending a lot of time arranging uplift of damaged goods stove but staff were brilliant suggest using a new courier
4. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi George,
Thanks for your feedback.
We are sorry for any disappointment relating to the delivery and the goods damaged upon receipt. It is thankfully very rare that we hear of issues with our delivery partners but we're glad that our team was able to resolve the issue as quickly as they could.
If we can offer any further advice or assistance then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Prefect product great service
Prefect product in the Helios eco 5 multi fuel stove. Customer service is absolutely spot on could t be happier with the service provided!
8. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Elliott,
Thanks very much for your kind review.
The Helios 5 multifuel stove is a very popular model and it's great to hear that you were so pleased with this, as well as our customer service.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Great customer service
Great customer service. Totally professional, no fuss, very quick and no false expectations. Product delivery great.
19. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Helen,
Thanks very much for your kind review.
We really appreciate your feedback regarding our customer service. As you mention, we always aim to give quick and professional advice and assistance.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
I bought flue liner pack from Direct…
I bought flue liner pack from Direct Soves and would happily recommend them. Great product at a great price, easy to navigate website and top class customer service.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thanks very much for your kind review.
We're glad that you were so impressed with our website and our prices.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
great service great price
my purchase of a log burner was made very easy by the staff at direct stoves .
There help was great and was delivered very quick.
The delivery driver was very helpful to.
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Michael,
Thanks very much for your kind review.
It's great to hear that our team was so helpful and that you were impressed with the delivery.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Have bought 2 Woodburning Stoves
Have bought 2 Woodburning Stoves
From Direct Stoves
Always great professional service
Easy ordering, quick friendly service
And delivery on time
Would recommend for anything related to Woodburning stoves …
5. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thanks for your kind review.
It's always great to hear from returning customers. We're glad that you've been so impressed with our wood burners and our level of service.
If we can offer further assistance with any current or future orders then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Brilliant service
Brilliant service, answered every question, helped manage the project from start to finish and a great price. Fantastic.
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thank you very much for your kind review.
It is fantastic to hear that our team was so helpful in answering your questions, and that you were impressed with the service received and our prices.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Excellent Service and Prices
Maybe I'm operating in an alternative universe but Direct Stoves were great every step of the way - and mine was not a standard case.
The stove had to be delivered to Poole for shipping to the Channel Islands. Not only did they crate pack it for onward shipping but they refunded the VAT within days of evidencing landing of goods. They also had the delivery drivers use hi-vis vests as per dock rules.
They replied to my queries within minutes and were very communicative from the ordering depåartment to the consignment manager.
Would recommend without hesitation
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi,
Thank you for your review.
We're pleased to hear that the delivery went well and that our Dispatch team was so helpful.
Your recommendation would mean a lot to us. Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Avoid at all costs, they do not actually have stock!
Ordered a replacement fire for an elderly lady. They are without heating and Direct Stoves had the quickest delivery time of 3-5 working days. Waited a week and heard nothing from them so chased the delivery because the weather is getting quite cold and the lady doesn’t have any heating. Was told they hope to get it in by the end of this week, which is 8-9 working days after I ordered, and then they will get delivery out to me! So another week to wait. This is not acceptable at all. I chose the company because they said they had stock for delivery within 3-5 days, they did NOT mention that they needed to order stock in from Gazco and that takes 2 weeks. I emailed to requested an urgent update and didn’t even get an apology. They are leaving an elderly lady in the cold because of their misleading marketing and poor communication and they don’t even apologise. I would avoid this company at all costs. There are so many others selling these items, shop around and make sure you call to ensure they have stock in their own warehouses if you are on a tight schedule. Very disappointed indeed.
Edited to add: their reply seems to imply it would be ok to deliver last week (when it was well outside of their advertised delivery time scale), but now we are in week 3 and still no sign of the fire being delivered or any date being offered for possible delivery. Terrible experience.
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Emma,
Thank you for your review. We are sorry to hear of any delays in expected delivery lead times and we do appreciate the inconvenience.
While we carry stock for a large number of our products, it is a very busy time of year for heating appliance sales and it is sometimes necessary for us to order from the supplier to dropship to our warehouse.
Any lead times on the website are ultimately approximations; we can see that in this instance, and having received your order, the Dispatch team emailed you to advise that "the current estimated delivery time on this product is approx. w/c 21st October and we will call you to book in the delivery as soon as the stock arrives. Please do not book an engineer to fit your appliance until you have received your order as this will avoid any unnecessary costs if the order does not arrive on the prescribed delivery date, due to possible delays in the delivery network".
This being said, we appreciate the feedback for our web team, so that we can continue to try and ensure the best possible service going forward.
If we can offer any further assistance at this stage then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.