My partner and I bought a bespoke top mounted glazed sliding door in February for an April delivery. The door arrived well packaged and well finished with everything needed for the carpenter to fit. T... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Admittedly, the doors themselves are quite nice. They are solid wood. However, attempting to install them has been a complete nightmare. Nothing comes prepared, they sent all the wrong fixings, and... Se mere
Virksomheden har svaret
Promptly attended our problem door. Went out his way to obtain the correct parts and efficiently and pleasantly restored the door to its former glory .What surprised me most was his promise to visit... Se mere
We ordered 2 doors and they turned up damaged. Even though they were damaged, Direct Doors replied quickly to my emails and new replacement doors were ordered within 2 hours of me contacting them. Cod... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Direct Doors offer all types of door ordered online. Interior Doors, Exterior Doors, Hardwood Interior Doors, Hardwood Exterior Doors, Bespoke exterior doors, Mahogany Interior Doors,Mahogany Exterior Doors, American Oak Interior Doors, Capital Range Exterior Doors, Capital Range Interior Doors, Interior Door Handles, Exterior Door handles, Interior Pine Doors, Exterior Door fittings, PVC Exterior Doors, Hinges, Fire Doors are all available to order online
Kontaktoplysninger
3,3
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service, fast delivery, good communication
Excellent service, fast delivery, good communication, including courtesy call.
Highly recommended and will be using Direct Doors again in the future.
8. marts 2023
Uopfordret anmeldelse
Great Product, Excellent Service
Ordered a barn style door in white from Direct Doors. Great choice, good quality, efficient service and speedy delivery. Only been up for two days, but it looks great. Would definitely purchase from Direct Doors again. Thank you.
22. marts 2023
Uopfordret anmeldelse
The doors I ordered were extremely good…
The doors I ordered were extremely good value for money - they were good quality and easy to fit plus they were delivered on time and in good order
15. marts 2023
Uopfordret anmeldelse
very good service from Direct Doors
very good service from Direct Doors - they picked up an error I had made in ordering enough handles and sorted it with me very quickly. Our property is hard to find and not very accessible and they liaised with the courier who were fantastic - we often have problems with supplier and courier not communicating but this was faultless. We like the doors as well ! And very good delivery lead time. All accurate. Would highly recommend
1. marts 2023
Uopfordret anmeldelse
Easy ordering process
Easy ordering process. Delivery arranged to our convenience. On the day of arrival the driver called prior to delivery giving us a estimated time of arrival which was really helpful
21. februar 2023
Uopfordret anmeldelse
Really easy to order and it came when…
Really easy to order and it came when stated so no hassle in having to hang around waiting. As the fire Door was fitted nearly 15years ago it was amazing to still find the correct threshold bar.
13. februar 2023
Uopfordret anmeldelse
They do what they say on the tin!
Professional service and prompt next day delivery.9
27. januar 2023
Uopfordret anmeldelse
Excellent
Excellent, really fast delivery I would highly recommend. Friendly staff and really helpful.
19. januar 2023
Uopfordret anmeldelse
Worth the Wait
My size of pocket door was out of stock but well worth the wait. I thought the unit was expensive until I saw the finished article. Claira was super helpful when I asked about a part. Delighted.
25. januar 2023
Uopfordret anmeldelse
Prompt delivery, item exactly as advertised, good value for money
The item I purchased online arrived on time and was well packed. The quality of the item is high and is exactly as advertised. It fully meets my needs. Very likely I'll return to DirectDoors for additional purchases.
3. januar 2023
Uopfordret anmeldelse
Lovely oak door
Thought the door was a little pricey, but when it arrived was well worth it
Very heavy solid oak door
6. januar 2023
Uopfordret anmeldelse
Not fit for purpose and appalling customer service
We have recently converted a garage into a home office and ordered what we thought were solid oak external doors from this company. They were fitted and stained following the instructions. It turns out they were veneer and the Ronseal product used made the veneer split and warp. They leak around the glass pains. There was nothing in the instructions to warn against this product and DirectDoors have denied all liability referring to small print saying that all customers should ring the manufacturer of the treatment before applying! Indeed it wasn't even clear they were veneer. These Cottage oak doors were clearly not fit for external use and the instructions were poor. The company's customer service was appalling and they have attempted to blame us for their poor quality product and refused to give a refund or replacement. It took weeks to get a response and they kept asking for more information to try to find an excuse to avoid liability. The doors were £1700. We will be reporting them to trading standards. Do NOT buys doors from here.
3. januar 2023
Uopfordret anmeldelse
Besvarelse fra DirectDoors.com
Hi Katherine,
Firstly, thank you for taking the time to leave your review.
Please let me summarize your review in bullet points.
• It is clearly stated on our website that the doors you have purchased are engineered with a real oak veneer.
• We do advise to check with the manufacturer for the chosen finish to ensure it is compatible with the door itself but this information is available prior to purchasing the goods.
• The doors are suitable for external use however, as with any engineered timber door, they must be treated correctly to ensure adequate protection from the elements.
• As the doors were out of care, treated and hung, then it can take a bit of back and forth to investigate fully. I understand this is frustrating but for us to have the full picture of the concerns raised, then this can take some time.
• Our Customer Service Team contacted Ronseal directly who informed them that the product used was not suitable for engineered timber as it did not offer adequate protection and causing the product to soak into the wood and effect the glue which holds it together.
Should there be anything further you wish to discuss, please do not hesitate to contact me.
Emma
Assistant Manager
DirectDoors.com
Info@directdoors.com | 01968 671681
I will use Directdoors.com again
The website is good and the descriptions are excellent. I was able to select what I needed and have the items delivered without issue or delay.
19. december 2022
Uopfordret anmeldelse
Great doors, great service
Was delivered in time to requested instructions. Great quality doors and furniture. Have dealt with DD before and will continue to do so in the future.
1. december 2022
Uopfordret anmeldelse
Website excellent and useful
Website excellent, order process easy, very prompt delivery,
28. november 2022
Uopfordret anmeldelse
Ordered a door in October, still not received.
Ordered and paid for a door in October and we still haven’t received. We were originally told November, then December and now after I had to call to chase that it won’t be delivered now until January. We were also told we couldn’t get money back as it’s a bespoke door so now just have to wait. Such poor customer service from managing expectations to lack of communication to getting the impression they just don’t care now they have our money.
7. december 2022
Uopfordret anmeldelse
Besvarelse fra DirectDoors.com
Hello,
Firstly, I would like to thank you for taking the time to leave your review.
Unfortunately, we had to get the pocket cassette in from the factory based in Italy as the stock was not available in our warehouse therefore, I can only apologise for the delay this caused to the order.
This order cannot be cancelled or returned after the order is placed. The door is manufactured to suit the sizes you have chosen making it a bespoke item as you have been advised.
It is not the case that we do not care. Unfortunately, these delays is something completely out with our control and we are doing everything we can to chase deliveries and follow up. I will ensure that you are kept up to date with any new information as and when we have it.
Should there be anything further you wish to discuss, please do not hesitate to contact me.
Emma
Assistant Manager
DirectDoors.com
Info@directdoors.com | 01968 671681
I would recommend this company
This is the second door I have brought form you and the service is always really good
trying to deliver the door at a time that suits us
3. december 2022
Uopfordret anmeldelse
Internal doors 05.12.22 ref 59536
From ordering to delivery the service is 1st class. The two doors ordered are quality products. I would definitely recommend this company.
5. december 2022
Uopfordret anmeldelse
Great Doors lots of choice
great website and easy to order esp bespoke door sizes. Have not received product yet.
16. november 2022
Uopfordret anmeldelse
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