Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of... Se mere
Virksomheden har svaret
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Se mere
Virksomheden har svaret
In store service was excellent. Staff were very helpful and patient which encouraged me to buy a fire from them. So good to have direct contact with real people.
Virksomheden har svaret
Virksomhedsoplysninger
- Pejsebutik
- Hvidevareforretning
- Dekorerings- og boligindretningsbutik
- Pejseproducent
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
Om Direct Fireplaces
Skrevet af virksomheden
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktoplysninger
137 Wellington Rd North, SK4 2PF, Stockport, Storbritannien
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,2
God
334 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Instore purchase was fine, no idea on delivery date
Instore purchase was fine, but we have had not updates on when the product will be delivered, which is really inconvenient.
I asked if there was going to be a New Year sale, but i was told no. However, 2 days later, there was a sale on! Fortunately, the model i purchased was not in that sale and so I luckily did not miss out.
31. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Steven,
Thank for your order and for your review.
We are sorry for any confusion regarding sales or delivery updates. The provision of seasonal sale offers is generally decided by stock and availability. We can see that the item which you had purchased was in fact heavily discounted in the showroom as a gesture of goodwill regardless of sale status.
In terms of delivery, you should have received an email from the Dispatch team within a few days of purchase, this to include a lead time. If you are in need of any updates or if this has not been received, we urge customers to contact 0161 376 4181 Option 2 or dispatch@direct-fireplaces.com so that we can advise further.
Similarly, let us know if we can do anything else to assist.
Kind regards,
Direct Stoves & Fireplaces
Quick and efficient
Quick and efficient. Wonderful selection to choose from
18. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Pauline,
Thanks again for your order and for your kind review.
It's fantastic to hear that you were impressed with our efficient service and our product selection.
Let us know if we can offer any other advice.
Kind regards,
Direct Stoves & Fireplaces
Very pleased
Fireplace is better than it looks on the website. Exactly the right size and looks great. Delivery was on time and the two delivery men were very polite and helpful. We are very pleased.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Carol,
Thanks very much for your kind review.
It's great to hear that you were impressed with the fireplace received as well as delivery via our shipping partners.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Sorry for the late review
Sorry for the late review , I received my fire and surround about 6weeks ago , I am over the moon with it it totally was worth the extra week wait lol , such a friendly bunch who are very helpful, I couldn't afford a marble one but got it made by MDF and the finish is fantastic so highly recommend....
10. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Sharon,
Thanks for your review.
It's great to hear that you are so pleased with the fire and surround, as well as the service received from our team at Direct Fireplaces.
Please let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Very helpful company and purchasing my…
Very helpful company and purchasing my fire was a straightforward and simple process. My gas fitter rang to query something before I made my purchase and the person on the phone was helpful and polite. Thank you.
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Carol,
Thanks again for your order.
It's great to hear that both yourself and the fitter were impressed with the service received. Our trained and friendly sales team are always happy to assist.
If we can offer any further advice then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
I purchased a Flueless gas fire
I purchased a Flueless gas fire. Delivery was longer than advertised but not a big issue. This seems to be a drop ship operation - the fire came directly from another company. It was well packed against shipping damage. I had a lot of trouble finding a gas fitter to install it - there is a lot of negativity against gas fires in the industry. I turned to Direct Fireplaces for help and they referred me to their sister company "directheatingservices" who seem to act as a broker/agency to engage local installers. The price quoted by the local installer was unrealistically high so after many more phone calls I finally found a reputal local company who fitted the fire in an hour at their hourly rate (no fixed price offered). I have spoken to Direct Fireplaces and they acknowledge the difficulty of finding installers which is not their fault but something to bear in mind when buying a gas fire.
12. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Michael,
Thanks for taking the time to review your order.
We are sorry for any delay in the shipping and for any difficulty experienced in locating a fitter. Direct Heating Services as our installation team does vet and sub-contract gas installers throughout much of England and Wales; unfortunately, not every Gas Safe Registered engineer will provide flueless gas fitting services, which does mean some gaps in their coverage at present.
We are always looking to improve the level of service that we offer and appreciate your feedback regarding your experience. It's good to hear that the fire was well-packaged on receipt and we trust that you have been enjoying it now that it is installed.
If we can advise further then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Hot and Cold feeling
Great Show room and advice
However fires are not cheap for what they are
The size of some fire are large and will not fit in a car, to charge £75 delivery plus £250 for fitting which only took 2 hours is a bit much
Fir works great
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Morris,
Thanks for your review.
We're pleased to hear that you were impressed with the service received in our showroom.
We do offer a large range of appliances in varying sizes and price points. Naturally, the degree to which a courier and a qualified engineer may be required will very much depend upon what the customer chooses. We can only apologise for any disappointment relating to pricing but we appreciate your feedback.
If we can offer any other assistance or advice then please let us know.
Kind regards,
Direct Stoves & Fireplaces
Fireplace arrived chipped
Fireplace arrived chipped. No wrong doing by anyone, these things happens. Communication could be better as I'm still unaware when the replacement part will be delivered.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi James,
Thank you for your review and for your patience in awaiting the replacement.
We have asked the manufacturer to provide an update ASAP and the Dispatch team will let you know as soon as we have a lead time for this.
If we can offer any further advice or assistance in the meantime, please do let us know.
Kind regards,
Direct Stoves & Fireplaces
We received great advice from Mike
We received great advice from Mike, he was knowledgeable and helped us choose the perfect fire.
24. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your review.
It's great to hear that you're so pleased with the fire. We'll let Mike and the rest of the Sales team know to keep up the good work.
Please let us know if we can help with any future orders.
Kind regards,
Direct Stoves & Fireplaces
All good
All good, very helpful. Fireplace should be fitted within my preferred timeframe
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your review.
It's fantastic to hear that you found our team to be helpful.
Please don't hesitate to get in touch if we can advise further.
Kind regards,
Direct Stoves & Fireplaces
The installation of the fire almost…
The installation of the fire almost stalled. The firebox is held in place by thin cables which are tightened using two 10mm nuts. One of the nuts did not have a thread and could not be used, stalling the installation.
Fortunately, I managed to find a replacement in my garage. However, without my nut the gas engineer would not have been able to complete the installation.
27. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Paul,
Thank you for your feedback.
We're sorry to hear of any inconvenience regarding the fitting. While issues such as this are thankfully very rare, we're sure you can appreciate that they can and do happen on occasion.
We're pleased to hear that this was resolved quickly and without delay to fitting but needless to say, our customer service team is always happy to assist when issues are brought to our attention.
Let us know if we can offer any further advice or assistance.
Kind regard,
Direct Stoves & Fireplaces
Avoid!
Extremely not happy with this company
I have place an order for electronic fireppace Evonic c1.
Delivery saying 5 -7 working days.
After placing the order I give them a call to find out about delivery time and they said they have system down and delivery will be at least 2 weeks. Such a lie!
Avoid this place!
25. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Marcin,
Thank you for your review. We are sorry to hear of any disappointment regarding your purchase.
To clarify, the e-Lectra C1 that you had ordered was in stock and listed as 5-7 working days' lead time online last week. As my colleague had explained to you over the phone, these sold out over the weekend before our team will have had the chance to update the website (this is now showing at availability from Mid Jan 2025 online).
We do appreciate the inconvenience and can only apologise to have not been of more assistance on this occasion. Please let us know if we can offer any other advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Extremely disappointed with the service…
Extremely disappointed with the service we are receiving from direct fireplaces. After paying in full for 3 fireplaces coming to over £8,000 !! We have been unhappy with the fitting of one of the Chesney fireplaces. It was fitted on the 2nd of October and still awaiting for it to be rectified. Have phoned the showroom numerous times and emailed but don’t often get any response back. We had to actually call into the showroom at the weekend to actually speak to someone. Very poor customer service which is very disappointing with the amount of money we have spent with you. it is now the 17th November and still waiting. Such a shame as we have recommended a lot of people to you and started off with a great experience. Shame once you have the money don’t seem to be bothered.
18. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Marissa,
Thank you for your review.
We are sorry to hear of any disappointment regarding your experience and for any delay in the response to your query.
If you are still in need of advice or assistance then we would urge you to contact customerservice@direct-fireplaces.com ASAP including your order details (order reference, customer name and postcode). We will be happy to look into this further.
Kind regards,
Direct Stoves & Fireplaces
We had a great experience
Your sales staff were very helpful, when we visited your show room.
The installer that you recommended did a fantastic job installing the fire.
We would absolutely recommend Direct Fireplaces.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Michael,
Thanks for your kind review.
It's fantastic to hear that you had such a good experience with the sales team in our showroom, and that you were impressed with the fitting via the recommended installer.
Your own recommendation would mean a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Kept me updated throughout and happy…
Kept me updated throughout and happy with end product.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Charlie,
Thanks for your review.
We're very pleased to hear that our team was as communicative as we've come to expect throughout the order process. It's also great to hear that you're happy with the item received.
If we can offer any further advice or assistance then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
We purchased our fire from Stanley green, Cheadle hulme
We purchased our fire from your shop on Stanley green, Cheadle hulme. The shop was fantastic to visit, with a great section of fires on display.
The member of staff we dealt with was awful, rude and patronising!
We really loved the fire so we went ahead with the purchase, however, we really considered cancelling the order and shopping elsewhere.
When collecting the fire it was the same member of staff again and again was greeted with the same patronising and rude attitude, however, he did carry the fire out to the car for us.
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thank you for your feedback. It's good to hear that you were impressed with the fire received, and we are very sorry to hear of any negative experience in the showroom.
We can see that a member of the sales management team has requested some additional information from you (order details and contact information) so that they can investigate this matter further. Unfortunately, they have not had a customer response to provide these details.
If there is anything else that we can do to assist at this stage then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Really don't know how to start .Placed…
Really don't know how to start .Placed a order online with Direct fires ,order went through you are suppose to get email so that you pick your slot for delivery .
Had email from Moddelo but no time slot .I spoke to Direct Fires Victoria first thing Monday morning she spoke to Moddelo that fire was to be delivered the same day Monday which was not the case . I was on the phone nearly all day to get resolved staff at Direct fires hung up on me passed back to Victoria to try and get resolved .
I got InTouch with Moddelo they said that they didn't have my order it was a different model fire. I spoke to Victoria though out the day and asked as a goodwill to get a next delivery due to the complete mix up which she couldn't do.Victoria gave me Moddelo number me the customer to get resolved .I spoke to Will from Moddelo took on board got it resolved and personally delivered the fire on the Monday night .Will went above and beyond and cannot thank him enough .The complaint is for Direct Fires .I would expect some kind of goodwill credit as for the complete stressful situation I was put in
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Elizabeth,
Thank you for your feedback. We are sorry to hear of the issues experienced with the delivery.
To clarify, the fire selected has an expected lead time of approximately 3-5 working days at present, and we advise that the courier will contact the customer directly for a book-in.
As our Dispatch team has confirmed over the phone with yourself and the courier, they sent you a text and email notification to advise of expected delivery on the 17/10. We understand that this was attempted and then marked as a failed delivery, for which we can only apologise on the courier's behalf.
It was after Victoria and the Dispatch team contacted our delivery partner that they themselves requested that you ring them to make a further booking. We are pleased to hear that this was resolved when Will agreed to make the delivery personally.
We do, for any delivery consignment, advise that any delivery times are estimates and not by any means guaranteed. While delays are thankfully infrequent, they can and do happen on occasion due to factors that are ultimately outside of our control.
We would however stress that our Dispatch team worked hard to get this matter resolved on the same day that it was brought to our attention, and that they coordinated as best as they could with the courier to this effect.
Our apologies again for any inconvenience. Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Tenacious and excellent service
We had an issue with our fireplace. Kim took up our case after a little while and was superb. She was tenacious and very proactive in our behalf. Thanks to her work we have a replacement fire and we are very pleased.
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Michael.
Thanks for your kind review. We were sorry to hear of the issue experienced with your fireplace but we're glad that Kim was able to have this resolved for you ASAP.
If we can offer any further advice or assistance then please do not hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Prompt delivery
Prompt delivery, good looking fire, solid brass fret and surround, looks good when on. Fire supplied with flat and corroded ignitor battery/terminals causing installation delays.
11. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Christine,
Thanks for your review. It's good to hear that you were impressed with the fire upon receipt and that delivery was prompt.
We are sorry for any inconvenience relating to the ignition. We can see from notes on the order that the supplier has offered to arrange a service engineer to replace the spark generator and has just asked that you complete the warranty registration for the fire so that they can action this.
If you need any further advice or assistance then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Incompetent and inadequate service
This review is on behalf of my elderly parents who paid direct fireplace Bromsgrove to survey their existing fireplace with the intention to replace it, they were advised the new fire they wanted would fit, the installer decommissioned their existing fireplace for the new installation to then be told the fire they had ordered wouldn’t fit. When contacted they refused to recommission the existing fire as doesn’t meet modern regs regardless of their incompetence and inadequate service. My parent have now been left without a fire, even though the existing was in good working order. This company should be ashamed of their treatment of their customers! Do not use!
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi
I’m very sorry to hear this experience.
I own Direct Fireplaces and I find this review very concerning.
Please can you email me with the order details adam@direct-fireplaces.com so I can look into this.
Many Thanks
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