Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of... Se mere
Virksomheden har svaret
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Se mere
Virksomheden har svaret
Expert and friendly advice in store made selecting the right fire place for our media wall very easy. Delivery was within 4 days and bang on time and very friendly delivery driver. Couldn’t re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Pejsebutik
- Hvidevareforretning
- Dekorerings- og boligindretningsbutik
- Pejseproducent
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
Om Direct Fireplaces
Skrevet af virksomheden
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktoplysninger
137 Wellington Rd North, SK4 2PF, Stockport, Storbritannien
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,2
God
331 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivery times misleading and incorrect.
I placed an order for a fireplace on October 3rd, which was advertised with a 2–4 day delivery window. I understand that, since it was a Friday, the order might not have been processed until Monday, but that’s beside the point.
We’re now well past the promised delivery timeframe, and I’ve received no updates from the company. I called two days ago to check on the status and was told I should have received a dispatch email, which I hadn’t. The explanation I got was that October is a busy month and suppliers are “probably backlogged.” I was assured someone would contact the supplier and get back to me. They didn’t.
I called again yesterday, only to find there were no notes from the previous conversation and no new information. Once again, I was told they’d reach out to the supplier, and again, nothing happened.
I specifically chose this product because of the advertised 2–4 day delivery time, yet the same item is still listed online as “in stock” with the same delivery promise. If delays are due to supplier issues, the company should be transparent and update the website to reflect realistic delivery times. A simple update or communication from customer service would go a long way.
Unfortunately, my experience so far has been very disappointing. The lack of communication and accountability makes it clear that customer service is not a priority and they are quick to blame the supplier as by all accounts these seem like just the middle man. At this point, I wouldn’t order from this company again. I’ll update this review if I ever receive an update on my order.
Update. 14/10
After several phone calls on Friday, 10th October, the delivery was finally booked for the 14th. Our contractors, who were due to start on the 13th, had to be delayed until the 15th to accommodate this.
On the 14th, the delivery van arrived at our address, only for the driver to confirm, after several minutes of checking, that the fire hadn’t been loaded onto the van. A call to the depot revealed that the item hadn’t been picked because the seller, Direct Fireplaces, hadn’t completed the necessary paperwork.
This is appalling service yet again. When we phoned Direct Fireplaces, we were told our order would now be treated as a “priority” and delivered within the next 2–3 days. After further back-and-forth, the delivery has now been rescheduled for tomorrow, the 15th October, as if we should be grateful they’re doing us a favour.
As a result, we’ve had to delay our contractors yet again, incurring additional charges due to the short notice.
Do not order from this company, and do not trust the delivery timescales they provide.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi James,
Thanks for your review. We are sorry to hear of any issues with your order.
It is true that it is a very busy time of year for heating sales, but it is still concerning that you have not received an update from the supplier regarding this delivery.
We've submitted a request through Trustpilot asking for further details from yourself (more specifically an order number or postcode) so that we can speak to our Dispatch team and investigate this for you.
If we can advise in the meantime then please don't hesitate to contact 0161 376 4181 (option 2) or dispatch@direct-fireplaces.com,
Kind regards,
Direct Stoves & Fireplaces
Pretty good but not perfect.
Doing well - competitive price + quick delivery + good packaging.
Not so good - we bought a 1250 wide fire instructions on how to remove the glass front would have been handy, I worked it our only after taking the side off the fire. A pair of glass suckers would also have been good to help manoeuvre the glass in and out of the fire.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Alan,
Thank you for your review.
It's fantastic to hear that you found our prices to be competitive and that you were impressed with our delivery lead times.
That said, we are sorry for any inconvenience regarding the fire glass assembly. We appreciate your feedback which we will pass on to the supplier.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Really pleased with the fireplace.
Really pleased with the fireplace.
Delivered on time with no fuss.
All the staff very helpful when it came to advice on the install
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Stuart,
Thanks for your review. It's great to hear that the team was so helpful regarding the ordering process and installation advice.
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Brilliant service…
My experience was brilliant from beginning to end. I placed my order by phone the lady I spoke to was so pleasant and helpful, she explained the delivery process and how long it would take as it would take a little longer as it was the bank holiday and I would get a phone call at least an hour before arrival on the day. I received 2 calls one telling me there on their way and the second telling they would be arriving in 10 minutes. The 2 delivery men were so helpful and put the hearth exactly where I wanted it as it was to heavy for me. The service was just so smooth no problem what so ever. Thank you so much my fireplace looks so lovely.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Lorna,
Thanks for your order and for your review.
We're glad to hear that our Sales team was so helpful and that you were impressed by our delivery service.
It's also fantastic to hear that you're enjoying your new fireplace,
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Indirect fires
Indirect fires
Further to reading 7-10 day postag, I have still not received our fire , I have been contacted by a third party re the fire and still not the courier . When l asked that the fire is taking longer than advertised customer service have corrected my expectations to not include bank holidays and weekend days , that would still make it later than advertised and still not the fire to review . Disappointed ☹️ if they just say May take up to 30 days etc . Everyone would be happy .
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Lorraine,
Thank you for your review,
We are sorry for any inconvenience. To clarify, you placed the order with us on the evening of Friday 15/8 and so this would not have then been placed with the supplier until Monday 19/8 when the Dispatch team offices reopened.
The expected lead time was then 7-10 working days from 19/8, and the supplier confirmed as much when they notified us that delivery was expected within week commencing 1/9/25.
Because the fire that you have purchased comes direct to you from the supplier, they would normally contact you to advise of an expected delivery date.
We were sorry to hear that the supplier had then contacted you to advise of a delay but unfortunately this will have been outside of our control.
If there is anything that our Dispatch team can do to advise, please contact 0161 376 4181 option 2 or dispatch@direct-fireplaces.com and we will be happy to advise,
Kind regards,
Direct Stoves & Fireplaces
Vanquish fire suite
After placing our order of fire suite we had phone call to arrange delivery ,then the day before the agreed delivery date we received another phonecall to say unfortunately items were out of stock and would give us another call to rearrange delivery when back in stock. This happened the following week and fire suite arrived well packaged and as described.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Margaret,
Thanks for your review.
We are sorry for any inconvenience relating to the delivery. It's good to hear that you have now received the fireplace suite and we can only apologise for the unfortunate delay.
If there is anything else that we can do to assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
The fitter was excellent but…
The fitter was excellent but unfortunately the wrong facia was delivered and 2 weeks later we are still waiting for the correct facia to be fitted
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi David,
Thanks for your order and for your review.
We're sorry for the inconvenience relating to this delivery. We understand that our showroom team delivered out and fitted the new fascia towards the end of last week and that this has now been resolved to your satisfaction.
If there is anything else that we can do to assist then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
My Elderly Mother purchased a Gas Fire…
My Elderly Mother purchased a Gas Fire only to be told it had been discontinued after they had taken £590.00 from her bank account.
No E-mail contact. Only when she phoned them did they tell her it had been discotinued.
She is STILL waiting to be refunded.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Stevie,
Thanks for your feedback.
We are sorry to hear of the issue with this order.
As per our terms and conditions, "we must receive payment of the whole of the price for the goods that you order in cleared funds before your order can be accepted (the “Order”)".
We appreciate that the item in question appears to have fallen out of stock and been discontinued and can only apologise for this. In such instances, we endeavour to remove any items from sale as quickly as possible. This said, in busy periods it is not unheard of for us to receive orders before the supplier can notify us of an amended stock status or before this can be removed from the website.
If your mother can take note of her order reference number and contact us on 0161 376 4181 or via sales@direct-fireplaces.com, we will be happy to look into getting the refund request processed ASAP,
Kind regards,
Direct Stoves & Fireplaces
Our new fireplace
The Fireplace was delivered without any problems.
We installed the Fireplace and it looks wonderful.
We have to say that Direct Fireplaces produce an excellent product and have made our expectations fulfilled.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your review.
We're thrilled to hear that the fireplace looks wonderful in your home, and that the service received from Direct Fireplaces fulfilled your expectations.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
All ordered and fitted on time and…
All ordered and fitted on time and fitters did tidy job with minimum fuss .. looks great
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Colette,
Thanks for your review.
We're pleased to hear that your order was received as expected and that you were impressed with the installation service.
If we can offer any other assistance, we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Months of Mistakes, No Accountability Avoid Direct Fireplaces
I am deeply disappointed with my experience ordering three marble fireplaces from Direct Fireplaces, working with Faz as the main contact.
Here’s what happened:
• Fireplace 1: Delivered after a long wait wrong hearth size, despite THREE site measurements.
• Fireplace 2: Delivered months later again, wrong hearth, despite repeated discussions clarifying reduced-size, not standard.
• Fireplace 3: Still hasn’t arrived, but I’ve already been told it’s the wrong size and finish, even though it’s supposed to match the December installation.
To make matters worse, the honed granite bases were left sitting in my courtyard for months, completely exposed. As anyone familiar with the material knows, honed granite is porous and stains easily and now they are stained.
Throughout all this, I’ve dealt with double bookings, unconfirmed appointments, and repeated disruption to my schedule. I’ve sent multiple polite emails requesting updates and solutions, only to be met with silence or vague replies no meaningful resolution, no ownership, no apology.
The only thing that went smoothly was the delivery of the actual fire surrounds. Everything else the measurements, the finishes, the hearths, the communication, the installation planning has been a nightmare.
I paid upfront in good faith, trusting this company as a supposed premium supplier. Instead, I’ve been left stressed, out of pocket, and with unfinished work after months of waiting.
I am now pursuing legal action, as nothing has been resolved.
Avoid this company if you value your time, your money, or your peace of mind.
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your order and for your review.
We're glad to hear that you've been enjoying your electric fire.
Please don't hesitate to let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Very good expbrierience with this company
Very good experience with this company. Phone call check my address before delivery. Very fast delivery 2days .gas fire great price beautiful fire .Best packaging I have ever seen .no damage to fire .would recommend this company
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Denis,
Thanks for your order and for your review.
It's great to hear that you were impressed by the speed of delivery, as well as the packaging in which the fire was received.
We aim to offer quality gas fires at great prices, and we're glad that this has been your experience.
Your recommendation means a lot to us. Please don't hesitate to let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Fire Fine but requested help never came!
The fire itself is fine but the instructions were poor. The front grate part was not explained properly. I was stuck and rang for help - after speaking to a lady, she said she would get someone from the correct department to call me to help.
That was two weeks ago and I still haven't had that call.
I worked it out but I had to remove screws to fit the grate - there was no mention of that in the instructions.
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Alistair,
Thank you for your order.
We are sorry to hear of the issue experienced upon receipt of the fire and for the delay in assistance from our team.
We're glad that you have managed to resolve the problem but if there is anything else upon which we can advise, please don't hesitate to call 0161 376 4181 (option 1) or email sales@direct-fireplaces.com,
Kind regards,
Direct Stoves & Fireplaces
Besvarelse fra Direct Fireplaces
Hi Sarah,
Thanks for your order and for your feedback.
It's fantastic to hear that you were impressed with the service received, as well as the speed of delivery.
If we can assist further, please don't hesitate to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Good range of Fires on show in the…
Good range of Fires on show in the showroom and excellent fitter.
I would prefer the selling company and fitter to be the same so any problems would be clear who to report to. However there were no problems so very happy with the service.
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Ed,
Thanks for your order and for your review.
We're glad to hear that you were impressed with the choices on offer in our showroom, and with the service received.
We're sorry for any confusion regarding the installation. As you are hopefully now aware, we at Direct Fireplaces offer supply and delivery while our fitting team at Direct Heating Services assists in sub-contracting local engineers (whether electrical, solid fuel or gas).
If you have any other queries then please do not hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
First Class Service
I wish all after sales services were as good as this company. I needed a replacement part; instantly answered call; dealt with by return; delighted with my wall mounted fire.
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Maddie,
Thanks for your kind review.
It's fantastic to hear that our team was so helpful.
If there is anything else that we can do to assist, please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
This company false advertises.
This company false advertises.
They put promotions on their website they cannot fulfil, charge you in full, promise the deliveries and then don’t deliver. To make matters worse, they continually ignore correspondence. Please order from a reputable company and not these cowboys
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thank you for your review. We are sorry to hear of any dissatisfaction with the service received.
We have sent a contact request for more information regarding your order, so that we can investigate your complaint as satisfactorily as possible.
EDIT: having now received order information from yourself, we can see that you are awaiting one of the accessories included in some of our outdoor BBQ packages.
Regarding delivery lead times, all leads on the website are approximate and based on the best available information from our suppliers. It is not unheard of, in very busy periods (i.e. sales for outdoor heating products during summer months) for items to fall unexpectedly out of stock. In such cases, it may be necessary for us to fulfil delivery of any goods on the order which are in stock and keep customers informed regarding any out-of-stock items.
Our Dispatch team has been providing updates regarding any changes to the expected lead time and we can only apologise for the continued delays. This is not an issue specific to ourselves; the reason for these delays is that the manufacturer's UK distributor has experienced very high demand which has meant supply issues throughout the UK, affecting retailers in general.
We are still aiming to fulfil the order for the outstanding item ASAP. In the interest of providing options, we have also offered a refund to the value of the item in question, in the event that you are not prepared to wait and wish to cancel this from the package.
If you are in need of urgent advice or updates, please don't hesitate to call our Dispatch team via 0161 376 4191 (option 2),
Kind regards,
Direct Stoves & Fireplaces
Great advice in the show room regarding…
Great advice in the show room regarding measurements for the surround, explained fully about the fire. The guys who fitted were respectful and friendly, clean and efficient.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Denise,
Thank you for your review.
We're glad to hear that our showroom team was so helpful and that you were impressed with the service received from the fitting team.
If we can offer any further advice or assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Efficient from start to finish
Efficient from start to finish, first class job by the fitter Matt, no mess & it looks amazing changes the whole room to a cozy relaxing place. Very happy customer
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Helen,
Thank you for your kind feedback.
It's fantastic to hear that the fireplace has made such a change in your room, and we're glad that you were so impressed by the fitting service.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.