Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of... Se mere
Virksomheden har svaret
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Se mere
Virksomheden har svaret
Received my fire yesterday, delivery was fantastic. They arrived when they said they would and called me just before to make sure I was in. That meant I didn’t have to take the day off work and I coul... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Pejsebutik
- Hvidevareforretning
- Dekorerings- og boligindretningsbutik
- Pejseproducent
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
Om Direct Fireplaces
Skrevet af virksomheden
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktoplysninger
137 Wellington Rd North, SK4 2PF, Stockport, Storbritannien
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,2
God
329 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good friendly service
The people I dealt with were very helpful and knew a great deal about their products. My fire was delivered on time by two very pleasant delivery men, I couldn't have asked for more really.
20. april 2026
Besvarelse fra Direct Fireplaces
Hi Annie,
Thanks again for ordering with us and for your kind review,
We're glad that our sales team was so helpful and that you were impressed by the delivery service received.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
fire and ceround …
the fir seround was perfect but deliverd left out side told he could not bring indoors we are both 78 had to get help marble we could not move it . fire also perfect aparpart from nob missing still wating . but still love it.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Margaret,
Thank you for your review.
It's good to hear that you have been impressed with the fire surround and we are sorry for any inconvenience relating to the delivery. As per the information on our website, our free standard delivery is a one-man service and the courier is therefore unable to carry items into the property.
For future reference, we do offer an upgraded two-man service for certain items and our sales team is always happy to advise where customers may need to query delivery options ahead of purchase.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Very helpful advice and fair price
Very helpful advice and fair price. Also, appreciated the service when we asked to change the front frame. Thoroughly recommend!
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Harish,
Thanks for your kind review.
We're glad to hear that our team was so helpful. Your recommendation would be very welcome.
If we can assist with any future orders then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Besvarelse fra Direct Fireplaces
Hi Steven,
Thanks for your review,
It's great to hear that your experience with our sales team was so positive,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Excellent showroom
There were lots of fires on display and the staff were friendly and helpful
19. april 2026
Besvarelse fra Direct Fireplaces
Hi Elaine,
Thanks for your review.
We're pleased to hear that you found our showroom selection to be impressive and that our sales team was so helpful,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Delivered 1.5 days after ordering
22. april 2026
Besvarelse fra Direct Fireplaces
Hi Julie,
Thanks again for your order and for your review,
Let us know if we can assist further.
Kind regards,
Direct Stoves & Fireplaces
Great fire delivered with careful no…
Great fire delivered with careful no breakages, working perfectly
10. april 2026
Besvarelse fra Direct Fireplaces
Hi Rodney,
Thanks for your review. We're glad to hear that the fire has received with no issues and that you've been enjoying this,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very pleased with Direct Fireplaces
Excellent website and very prompt processing of order. Delivery by UPS.
15. april 2026
Besvarelse fra Direct Fireplaces
Hi Pauline,
Thanks for your review,
We're glad to hear that you found ordering through our website to be so easy,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct Fireplaces were extremely informative and helpful
Direct Fireplaces were extremely helpful, they gave me the detailed measurements of my chosen fire surround and the detailed measurements of the granite component to finish off the fire surround and their price was very reasonable. They were very helpful when I needed to change the delivery date at short notice. It’s a pity that I did not have a conventional fire place so I could also have their cast iron fireplace insert.
13. april 2026
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your positive review!
It's good to hear that our team was so helpful in getting the order placed as well as the delivery arrangements,
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Besvarelse fra Direct Fireplaces
Hi Paul,
Thanks for your kind review,
It's good to hear that our team was so helpful in finding you the right fire for your needs.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
A happy customer.were very helpful
They were very helpful, & I got the fire I was looking for.
16. april 2026
Besvarelse fra Direct Fireplaces
Hi Alan,
Thanks for your review,
We really appreciate your positive feedback regarding the customer service received. We also hope that you're enjoying your new fire,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Never got discount code until I had…
Never got discount code until I had already completed the purchase
16. april 2026
Besvarelse fra Direct Fireplaces
Hi Gavin,
Thanks for your review,
Please don't hesitate to contact our Sales team ahead of any future orders (0161 376 4181 or sales@direct-fireplaces.com) ; we'll be happy to discuss any prospective discounts codes for your chosen items.
Kind regards,
Direct Stoves & Fireplaces
Besvarelse fra Direct Fireplaces
Hi Juli,
Thanks for your review.
It's good to hear that the service received was so professional. We'll make sure to pass on your thanks to Jack and the team,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
From start to finish I would really…
From start to finish I would really recommend them!
I wasn’t pressured and all the fittings were explained.
The fire I originally picked wasn’t suitable but there was no issue changing it!
Highly recommend
14. april 2026
Besvarelse fra Direct Fireplaces
Hi Marie,
Thanks for your order and for your recommendation!
We're glad that you felt so comfortable and informed throughout the ordering process,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Superb to deal with
Superb to deal with
Excellent customer service
Special thanks to Jude for all her help.
Can’t wait to get cooking on our Kamado Joe.
Highly recommend
8. april 2026
Besvarelse fra Direct Fireplaces
Hi Lee,
Thanks for your review,
We're glad to hear that your ordering experience was so positive and we'd really appreciate your recommendation,
We'll make sure to pass on your feedback to Jude and the rest of the team,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Everything exactly as promised, spot on service
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your review. It's great to hear that you were impressed by your ordering experience.
We're also pleased with your feedback regarding the installation service,
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Arrived when they said ,driver kept in…
Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.
10. april 2026
Besvarelse fra Direct Fireplaces
Hi Janet,
Thanks for your kind review,
It's good to hear that the delivery was as expected and that the driver was so helpful,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
We were looking for a new hearth and…
We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Direct Fireplaces
Hi Clive,
Thanks for your review,
We're glad to hear that you were able to find what you were looking for,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
First rate service
Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.
9. april 2026
Besvarelse fra Direct Fireplaces
Hi Karl,
Thank you for your review.
We're glad that our showroom team gave such good advice and that the installer was so helpful.
If we can offer you any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8. april 2026
Besvarelse fra Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.