Diesel Anmeldelser 

Stay away from those scammers, they are selling fake cheap products from China, and make us pay a fortune based on their name,
We bought a Diesel bag as a birthday gift in September 2025 from Mall.of Emirates Dubai , and the bag chrome Diesel emblem faded and showing a red colour instead of chrome, we took it back to the shop last week and they promised to get back to us with 47 hours, however took.them.1 full week to call back and simple.say it was a Miss use, seriously??? Diesel, you can scan and fool and scam the world with your fake low quality products except on the UAE, we will escalate the case to Diesel global and will copy the UAE customer right so that you stop scanning customers in the UAE

Very disappointed with Diesel customer service. My jeans worth 120€ were stolen from the postal pickup box, and for the past 2 months I have been doing everything possible contacting DHL, sending documents, answering emails, following up constantly, and cooperating with all investigations.

Despite all of this, Diesel showed absolutely zero understanding or willingness to help. They simply kept repeating that the pickup code was used, completely ignoring the fact that the parcel was clearly stolen. A used pickup code does not magically mean the customer received the package personally.

What is most shocking to me is that such a big international brand cannot even show basic goodwill or replace a single pair of jeans worth 120€ for a loyal customer after such a long and stressful situation.

The entire experience has been exhausting, frustrating, and honestly very sad for a company that presents itself as a premium brand. I expected far better customer care and responsibility from Diesel.

As a big fan diesel from 90s all i can say is on this days diesel has low quality products at big money diesel is not like use to be back in time the products are cheap manufacture in china india or pakistan back in time diesel was made in itali not anymore i stop loving diesel buying now a pair of diesel jeans at 200. euro is like throwing money on window ,with regret i can say ,on this days diesel suuuuuuck so so bad no anymore goodbay diesel and fuuuuk off.

I’m honestly shocked at how poorly this was handled by Diesel.

I purchased a bag on April 19, and within a very short period of normal use, the zipper completely failed. This wasn’t wear and tear—it was clearly a manufacturing defect. A basic function of a bag is to open and close properly, and this one couldn’t even manage that.

What’s worse is Diesel’s response. When I reached out, they refused to offer a refund or take proper responsibility for a defective product. Instead of standing behind their quality, they hid behind policy and dismissed the issue. That’s unacceptable for a brand operating at their price point.

If you’re charging premium prices, the expectation is that your products meet basic durability standards—and that you’ll take accountability when they don’t. Diesel failed on both counts.

Buyers should be aware: if something goes wrong, don’t expect meaningful support. You may be stuck with a defective item and no resolution.

I won’t be purchasing from Diesel again.

Omg ich bin seit ein Jahrzehnt Kunde bei Diesel mag den Style aber wie die Qualität aktuell ist bin ich beim h&m besser drann

Zum Glück hab ich eine Alternative gefunden.

Ik heb 2 items ongedragen en in originele staat geretourneerd, maar mijn terugbetaling wordt geweigerd. Volgens Diesel zouden de items “gedragen” zijn, wat absoluut niet klopt.

Op hun foto zit ineens een witte vlek op een zwarte top die er bij het retourneren niet op zat. Dit kan net zo goed tijdens verwerking in het magazijn zijn ontstaan, maar daar wordt niet naar gekeken.

In plaats van dit serieus te onderzoeken, word ik direct verantwoordelijk gehouden en krijg ik mijn geld niet terug. Er wordt totaal niet meegedacht met de klant.

Erg teleurstellend en onprofessioneel. Ik zou hier niet snel nogmaals bestellen.

Terrible experiance! Customer service directs to another comapny who obviously makes wrist watch machine for them ignoring the fact that the seller,Diesel, is responsible regardless of manufacturer warranties and that Diesel handles this complaint directly and provides a solution in accordance with the law (repair, replacement, or refund). They ignore my emails for days! Run away from them!

Slechte service! Ik heb mijn bestelling sinds februari niet ontvangen en door hun fout met de levering heb ik nog steeds geen terugbetaling gekregen. Ik ben hierdoor mijn geld kwijtgeraakt. Absoluut niet betrouwbaar, ik zou hier niet bestellen.

Unfortunately over the years the quality of diesel products has substantially gone down hill. I have always purchased diesel jeans over the years however you are lucky if you get a year out of jeans and substantially less out of other clothing. The jeans wear through creating holes in a very short time and seams come away on shorts. When a pair of jeans can be more than 150 pounds you would expect much more. Unfortunately this has pushed me now to going to another brand.

One star only because I can’t give less. I was effectively robbed of €223 by this company.
I received a completely wrong order: two shoes for the same foot and a different (cheaper) watch than the one I paid for. I returned everything and was promised a refund, but I only got the money for the shoes—the watch “disappeared.”
Customer service refused to take responsibility, claiming they never received it. As a long-time customer, I’m extremely disappointed. I will never buy from this brand again.

Ho comprato tre paia di jeans presso il loro negozio dell'outlet di Serravalle. Compilando il modulo sul loro sito, ho segnalato un problema che hanno avuto due dei tre jeans che ho acquistato: non li ho messi tantissime volte, lavati a freddo al massimo 4 o 5 volte, e mentre i jeans più scuri hanno conservato la loro forma, gli altri due paia, che erano inizialmente uguali come forma, tutti slim fit taglia 29, si sono allargati, il tessuto ha ceduto, risultando quindi immettibili.
Ho inviato screenshot della prova d'acquisto e foto comprovanti i difetti descritti. Ho poi telefonato al Servizio clienti ma non mi è stata offerta né una sostituzione né un rimborso

I bought a £360 dress in November. The material damaged with the first wear with various threads coming off. I contacted the shop signalling the issue with no success. I contacted customer services and after 4 months of waiting they simply said the material was not faulty and no apology, substitution or voucher was offered. Absolutely shocking.

Worst customer service ever and I never received my order and was lead in circles over and over trying to get a refund ..

Sizing of jeans are wildly inconsistent ,ordered jeans exactly same size as pair i already had ,on arrival found to be at least 2 sizes bigger .
Finally found right size after multiple reorders ,ordered two pairs, same size, same model but differentcolour ,when arrived one was miles bigger than other, how is that possible? Terrible experience

Diesel Joggjeans bestellt die leider zu groß war! Zurückgeschickt und von UPS bestätigt! Warte seit 4 Wochen auf meine Rückerstattung! Lasst die Finger weg von diesem Shop…unterirdischer Kundenservice

I purchased a belt online for my son’s Christmas present. The sizing wasn’t true so I had to return it. After weeks of waiting to hear from them , I was informed the belt was damaged and I couldn’t get a refund. The belt left here in perfect condition in the original box with the tags and label still attached. I am guessing they purposely damaged it so as not give a refund. I will never purchase from diesel again.

I was a loyal Diesel customer for over 15 years and owned several pairs of Larkee jeans manufactured in Italy and Morocco. Those pairs were exceptionally well constructed and justified their premium price.
My recent purchase of Larkee jeans from Diesel’s current production was noticeably inferior in construction quality, including looser stitching, lower-grade finishing, and reduced material quality.
After escalating the issue and providing detailed comparisons, Diesel Client Service Management confirmed that their current seasonal inventory no longer includes Larkee jeans produced in Italy or Morocco.
I appreciate their professionalism in responding, but this clarified that the product I had trusted for many years no longer exists in the same form.
Customers familiar with Diesel’s earlier production standards should be aware of this change when making purchasing decisions.

Jogg Jeans 245,- Euro. Nach drei Monaten schließt der Reißverschluss nicht mehr. Man will Fotos, keine Ahnung was man darauf sehen will. Unhöfliches Verhalten. Auf Abwimmeln eingestellt. Keine Lösung.

On February 9, I placed an online order and paid an additional $30 for EXPRESS SHIPPING. The website indicated the expected delivery on the 10th. Today Is 12 of February - they didn't even ship it. Contacted their customer service multiple times - they do nothing, they just say I understand your frustration, wait another 24 hours and you will receive tracking information.
I called them as well - they do NOTHING!
I'm double frustrated because it's a gift that I needed on time.

It's so awful that the designs and clothing quality are great, but these logistics guys failing the company's reputation.

Unbearable

I got very bad experience (shop near Oxford circus). My daughter bought very expensive shoes and the quality was very bad. Next working day from purchase we went to shop to explain them the issue but the manager started screaming straight away. The worst customer service we have ever had