We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... Se mere
Virksomheden har svaret
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Se mere
Virksomheden har svaret
My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
3 Hylton Grange, SR5 3HR, Sunderland, Storbritannien
- 0333 999 9762
4,9
Fremragende
8 t anmeldelser
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Bright show room nicely spaced out and…
Bright show room nicely spaced out and very helpful and friendly staff
31. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
30. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Much prefer to dealing in a physical shop than Internet. Cant beat trying things out or considering new ideas when on site.
30. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent friendly service by Lauren
Excellent friendly service by Lauren. Really knowledgeable.
30. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
I waited exactly 1 hour to place an order, I walked out in the end
Either not enough staff or they are taking far too long on a sale. One couple sat for an hour and 75% of the time was general chat, completely unrelated. I know 2 sales were lost in this store as another person followed me out of the door and they too knew exactly what they wanted.
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good afternoon,
Thank you for taking the time to share your review with us, we are disappointed to hear of your in-store experience. Our sales advisers do aim to build rapport with our customers and ensure every sale is detailed and thorough, however we will certainly feed this back to improve the service we provide.
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind Regards,
Lorraine E
DFS Central Customer Support
Customer service was amazing very…
Customer service was amazing very informative and helpful also helped us step by step through the process explaining all of the options. Was our first time in store and our experience was 10/10 would definitely return in future.
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very nice Experience
Very nice Experience.
Neil at sunderland DFS really helped us chose the right option for our home and showed us all options that match our needs.
It was good to talk through specifics of the dimensions of our room and then looking what options suit us better.
Very good customer service.
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Lyndsey went into great detail to…
Lyndsey went into great detail to explain how the process works from my choice of sofa to the finance side of it as well, most appreciated the help, would not hesitate to recommend.
29. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Knowledge staff
Knowledge staff . Sophie was great explaining everything about the different sofas we looked at
21. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lee and Neil were very helpful
Lee and Neil were very helpful, no pressure to buy and answered all questions asked. Great service.
28. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The sales rep was very pleasant
The sales rep was very pleasant, polite and friendly. Gave us all the info to make decisions and didn’t give us the hard sell
28. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great experience
We visited the Sunderland store to look for a 2 seater sofa and 2 chairs and were made very welcome by a girl called Sophie who showed us the type of furniture we were looking for , she was very patient and very helpful. We decided to go back to the store to buy what we seen and we're greeted by a girl called Dawn who was lovely but she was busy with another customer and introduced us to Emma, Dawn made us a lovely coffee while we waited for Emma. We spoke to Emma and she went through everything we needed to know , the delivery time, the care of the furniture and everything . She was very informative and very helpful and had time for you and a lovely girl she was. These girls when we spoke to them was like sitting and speaking with friends. 10 out of 10 girls. The store was very bright and welcoming and a good range of furniture. We would definitely recommend this store
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Emma and Dawn.
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff
Lee was super friendly and very helpful throughout the purchasing process, great environment and customer service
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello Caitlin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
10/10 - Emma in store, Sunderland
Emma in store, made us feel super comfortable, wasn't pushy, explained everything perfectly. Spent lots of time chatting. She was patient, understanding. Very lovely person.
Customer service was 10! Thanks again.
Couldn't have asked for a better experience.
Thanks Emma! Jade and Reece x
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello Jade,
We are really grateful for your kind words and for sharing your experience in our store with Emma. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great customer service
Neil was very friendly , helpful and knowledgeable during our purchase
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Spot on store
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello Richard,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
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