We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... Se mere
Virksomheden har svaret
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Se mere
Virksomheden har svaret
My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
3 Hylton Grange, SR5 3HR, Sunderland, Storbritannien
- 0333 999 9762
4,9
Fremragende
8 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We were left to browse then when the…
We were left to browse then when the girl approached us she offered us a tea or coffee witch was really nice when we picked our sofas she came over and explained a lot of info about it we ended up buying that sofa really great experience her name was cadenceshe really knows her job thank you
3. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great service & helped alot
3. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Neil was amazing from start to finish…
Neil was amazing from start to finish nothing he couldn’t answer he was very professional friendly and clear with every query we had gave us lots of option re choice fabric delivery care could not of asked for any more would definitely recommend Neil at DFS for any future purchases or anyone else looking for a great experience
3. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Bought 3 seater sofa with 2 seater and…
Bought 3 seater sofa with 2 seater and footstool delivered in Aug/ Sept 2024. Told creases would eventually drop out in cushions , but never did. What you see in Store is not what you get. Anyway complained and eventually in January, someone came out and we were told they would replace the interiors of the sofas and the exteriors. But the order would not be delivered until May 7th. Then that day passed and they then said they couldn't find the exterior covers, so they would have to order them again. Anyway interiors delivered and guess what someone came out to fit them today but only parts for one sofa here and the guy says its best to fit interior and exterior together? But they haven't sent both sets. What a complete Farce. I have numerous texts etc from them, So now we are still waiting for our sofas to be sorted even after they said they ordered the parts in January? I suggest what ever you get done, get it in writing as these lot are totally untrustworthy. I am raging, you can't change one set without the other set as they won't match. These people say one thing but do something else. Absolutely disgusted with them. And still waiting an outcome? So today the guy who came to fit parts says they are not all here and you do need the exteriors with them. He seems to know a lot more than them. So we still waiting to be sorted.It will be the last time we purchase from DFS for sure. The order number i gave you was the one on the complete order from 2024. I still have the emails and the texts and I have already contacted your customer service a few times. And i have spoken to your manager Lewis previously.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, the order reference number that has been provided seems incorrect, we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Great experience
The sales team were excellent giving us all the information we needed but were never pushy or giving the hard sell. We were always given time to breath and consider our options. We particularly liked the fact another colleague would read back everything we had decided on and what we had being told so nothing was missed. Overall an excellent experience and we are confident we have purchased the right sofa.
26. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff was so friendly and explained…
The staff was so friendly and explained everything well
2. august 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service
Excellent service, friendly and understood what we wanted.
Very professional.
2. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, everything explained about sofa care & payment, lovely lady who served us .
2. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant service and advice
Brilliant service and advice, quick and easy no hard selling but completely sold!
1. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were really impressed by the…
We were really impressed by the friendly staff and the no pressure sales experience. Everything was fully explained and we left feeling very satisfied with our purchase.
1. august 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Super helpful and knowledgeable
Super helpful and knowledgeable. Helped us chose the perfect sofa and dining set for our room. Highly recommended.
1. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent Customer Service
Salesperson was friendly, knowledgeable on the product and explained everything in detail, ensuring the product we were purchasing was personalised.
To ensure order was correct they requested the assistance of another salesperson.
1. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
New couch
Great service from the member of staff who I delt with, he also had a very good product knowledge.
The whole experience was very professional from start to finish.
1. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
1. august 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service very informative…
Great customer service very informative and very helpful staff. Emma was excellent member of staff
31. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.
31. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.good selection …
Great customer service.good selection to choose from.
31. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
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