We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... Se mere
Virksomheden har svaret
We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Se mere
Virksomheden har svaret
My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med udstyr til hjemmet
- Dagligstuemøbelbutik
- Sofabutik
- Møbelpolstringsbutik
Skrevet af virksomheden
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet af virksomheden
Kontaktoplysninger
3 Hylton Grange, SR5 3HR, Sunderland, Storbritannien
- 0333 999 9762
4,9
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Neil was very friendly , helpful and knowledgeable during our purchase
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Spot on store
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello Richard,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The guy who served us explained…
The guy who served us explained everything about caring for our furniture and the delivery process
27. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello Adrian,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great customer service
From walking into the door of DFS the staff were friendly and approachable. Sam was a great help with making our purchase.
26. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
I used the shop in Sunderland paid cash…
I used the shop in Sunderland paid cash for our new sofa corner suite after taking delivery and installing it found it was too large after contacting the head office i was told it was my problem as I measured it but a genuine mistake on my behalf I asked if they would take one section back and refund me but that fell on very deaf ears I was told it was my fault end of telephone conversation please feel free to contact me as I can't find my recent order number regards Mr leo mccaffery 5 beresford avenue Hebburn NE312PQ 07557140468
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Amazing Service!
I had a fantastic experience with Lee when purchasing my new sofa. From start to finish, he was incredibly helpful, taking the time to answer all of my questions and sharing his extensive knowledge about the different sofas I was considering.
Lee went above and beyond to help me find the right one, never making me feel rushed or pressured. He was approachable, friendly, and genuinely interested in making sure I chose the best sofa for my needs.
His exceptional customer service made the whole experience enjoyable and stress-free. I couldn’t be happier with the service I received and would highly recommend asking for Lee if you’re looking for expert advice and outstanding customer care. Thank you, Lee!
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Lee met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service
Very knowledgeable and sold us an extra footstool. Great service few jokes very pleasant young man
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
We were greeted with a lovely welcoming smile and “Toni” ( I think this was her name ) was very friendly , knowledgeable and her customer service skills was excellent, she really went out of her way to help us! Another lady came to confirm the details and customer service was also excellent! This was a very pleasant experience in which I would most certainly return to DFS in the future and also recommend DFS to my friends and family!
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Toni met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
No problem lovely sales girl very…
No problem lovely sales girl very helpful and told us everything we needed to know
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful staff
Went in today to look and purchase a new sofa.
We were served by Lee in the Sunderland store.
He was very helpful and friendly and he was not pushy at all. He helped us select the perfect sofa and armchair for us and was very good with our young son while in store.
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
It was a pleasure picking a sofa from…
It was a pleasure picking a sofa from dfs, the staff were very efficient and friendly and very helpful.
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was knowledgable and really helped…
Lee was knowledgable and really helped us with the many questions we had before making our decision. Process was straightforward and easy.
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
Fab member of staff who served us very…
Fab member of staff who served us very happy to help
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My 3rd soft bought from dfs I wouldn’t…
My 3rd soft bought from dfs I wouldn’t go anywhere else
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service all round.
25. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Besvarelse fra DFS Furniture - Sunderland
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
From start to finish my experience was…
From start to finish my experience was first class. We visited the store a few days before purchase and the young man was very good, think he was called Dallios but not certain. On the day of purchase Sophie was really professional and most helpful and friendly in every way. She thoroughly explained everything that I needed to know about care of furniture and benefits of guardsman. My time in the store was relaxing and pleasant
24. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We had a truly great experience at…
We had a truly great experience at store. The customer service was fantastic and Emma helped us massively. She explained everything perfectly and made the purchase so much easier for us, been our first sofa. She was very kind and even offered us a drink, fantastic employee.
24. juli 2026
Besvarelse fra DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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