DFS Furniture - Hanley Anmeldelser 

Ross was really helpful and kind with my recently bereaved elderly father.
He went over everything in great detail and made sure dad understood everything.
A very good experience thank you.

The sales person was very helpful and knowledgeable. She explained everything very clearly so we understood the whole process from start to finish.

Great service from a knowledgeable member of the DFS team.

You made our experience fantastic explained all the cover to us and how much it was and what’s included brilliant service and lovely staff

Ross was really knowledgeable of the sofa, he guided us through the different styles, options and process with ease. Ross made it an enjoyable experience for the both my wife and I.

He add the answers to all of our questions which put our minds at ease.

Very good and professional advice for costumer

Received brilliant customer Service from Ross at DFS. He was very informative in helping us find a new sofa. A very easy process because of Ross, thank you!

Fab service easy simple quick and everything explained

Excellent experience at DFS – highly recommend Ross! ⭐⭐⭐⭐⭐
We recently visited DFS and had a fantastic buying experience, all thanks to our sales assistant, Ross.
Buying furniture can often feel overwhelming, but Ross made the entire process much less daunting. He was incredibly knowledgeable, answering all of our questions with ease. Most importantly, he was not pushy at all, giving us the time and space we needed to make our decision.
He patiently walked us through the whole process step by step and worked hard to ensure we got the best deal possible. We couldn’t be happier with the service we received. Thank you, Ross!

Great service from the staff, in particular Chrissie and Andy. Very informative and professional.

We had a good visit to dfs at Hanley.
On arrival in the store a member of staff came over to greet us & ask if we needed some help.
We knew what we were looking for & Ross kindly guided us to the range of furniture we had come to look at.
The store was bright & clean & nicely laid out.
I had done my initial search on line.
We would not purchase a sofa without seeing & sitting on it, pleased we found the sofa in the store.
A positive visit.
We purchased the sofa complete with the stain protection & delivery was estimated at 4 - 5 weeks, this suited our time frame perfectly.
Looking forward to receiving our new sofa.

Really greasy experience today from staff member -as returned customers we felt very much appreciated and supported.

Great customer service very welcoming and helpful really made experience hassle free

John was great ! Very professional and really helpful ! Highly recommend!

My settee was delivered today, absolutely beautiful. The delivery cost was £130, I was informed by Ross if they couldn't deliver it on a Friday that they would have to take it back to the Liverpool depot?.. my settee was ex-display so this made no sense whatsoever, so I made sure someone was home while I was at work to save the inconvenience of taking my sofa from stoke to Liverpool then back to Stoke (for whatever bizarre reason)... I asked the sales advisor if this would reduce the cost of delivery? He said NO?... also he said i could arrange my own arrangements for delivery but I would not get finance?? All of this seems bizarre and makes no sense. When the settee was delivered the question about the settee being taken to Liverpool was asked, as why would they do this?? The delivery driver's had never heard of such nonsense,so this makes me suspect none of this was true to start with? Other than this... my sofa is beautiful,so even though it cost me £130 from festival park to Hanley 2 miles up the road , I love my settee. However I do think the DFS salesman was getting his bonus in somewhere along the line!

When entering the store i already had an idea of the item I wanted to purchase ..which was a sofa..

The lovely lady who served me was named Lindsey..very friendly..knowledgeable and explained all purchase options in detail..