Das Bücherregal ist wunderschön, und ich bin sehr glücklich damit! Vielen herzlichen Dank für das tolle Möbelstück und die reibungslose Abwicklung.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
design Italy consente di conoscere innovative realtà e prodotti. E' facile da usare. A me piace anche visitare fisicamente la loro location in Vincenzo Monti, come in occasione del fuori salone. Alle... Se mere
Virksomheden har svaret
Buying from Design Italy was the best experience. We had all the support through all the process and they made it so easy. We were a bit nervous about buying online without seeing the furniture. Th... Se mere
Virksomheden har svaret
Complimenti al customer care ed in particolare alla sig.ra Ilaria per la professionalità con cui ha gestito, velocizzato e risolto alcuni disguidi legati ad una errata spedizione non imputabili a Desi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- også i
- Butik med havemøbler
- Dagligstuemøbelbutik
- Kontormøbelforretning
- Lampeforretning
- Online markedsplads
Skrevet af virksomheden
Based in Milan, DESIGN ITALY is a leading online marketplace for luxury Italian furnishings, decor, lighting, jewelry, fashion, art and more. Our mission is to place high-end contemporary designs at the fingertips of design enthusiasts worldwide, giving them access to the quality, craftsmanship and heritage of Italian design. We offer a virtual showcase of thousands of contemporary high-end designs by celebrated and up-and-coming brands, designers, architects and artisans that craft each piece exclusively in Italy using a blend of time-tested traditional methods and advanced technologies.
Kontaktoplysninger
Via Abbondio Sangiorgio 1, 20145, Milan, Italien
- customercare@designitaly.com
- www.designitaly.com
4,7
Fremragende
243 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great costumer attention
Great costumer attention, we shall wait for the delivery.
Many thanks
8. november 2023
Besvarelse fra Design Italy
Dear Laura Ayala,
Thank you for your kind feedback! We're working hard on your delivery. If you need anything else, feel free to reach out. Much appreciated!
Best regards,
Design Italy Team
Des prix exorbitants
Des prix exorbitants.
Par exemple, des sapins de Noel en bois à 230 euros, c'est carrément du vol.
Pour un tourneur amateur comme moi, il faut moins de trente minutes pour tourner un tel objet, et ce n'est pas le bois qui coute une blinde !!!!!
11. november 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Cher Monsieur. Nous sommes désolés pour votre avis négatif concernant les prix. Design Italy sélectionne les meilleurs producteurs italiens à inclure dans son catalogue. Comme vous pouvez l'imaginer, les prix finaux sont déterminés par les producteurs eux-mêmes qui travaillent très souvent de manière artisanale. Nous ne sommes pas responsables du choix des prix mais certainement du choix de garantir une haute qualité de produits et une haute qualité de service.
Missing info on product page about…
Missing info on product page about return policy. Unhelpful costumer service.
2. april 2023
Besvarelse fra Design Italy
Dear Valerie Stockbroekx,
We appreciate your feedback and apologize for any inconvenience you faced. We're updating our product pages to include comprehensive return policy information. We're also addressing customer service issues to ensure a better experience. Your input is crucial, and we're committed to improvements.
Thank you,
Design Italy
Quality, aesthetics and value for money
The conflation of superb quality, outstanding aesthetics and value for money. Add to this excellent customer service and I can only applaud Design Italy on their selection and service. I will definitely buy from them again.
5. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Jacqueline,
Thank you for your wonderful review! We're delighted to hear that you found our products to be of superb quality, aesthetically pleasing, and a great value for your money.
Providing excellent customer service is a top priority for us, and we're thrilled that you had a positive experience. We look forward to serving you again in the future.
Your support means a lot to us!
Bought the Sapien book stacks and I…
Bought the Sapien book stacks and I absolutely love them. So easy to assemble, sturdy and high quality…everything I wanted and more! Delivery was very prompt and the customers services team, especially Ilaria were fantastic at responding and helping with questions. Highly recommend.
27. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Meryem,
Thank you so much for your positive feedback!
We're thrilled to hear that you love your Sapiens book stacks. We take great pride in offering easy assembly, sturdiness, and high-quality products, so it's wonderful to know we've met your expectations. Our swift delivery and dedicated customer service, with special thanks to Ilaria, are always there to assist you. We truly appreciate your recommendation. Enjoy your new book stacks!
Complimenti al customer care ed in…
Complimenti al customer care ed in particolare alla sig.ra Ilaria per la professionalità con cui ha gestito, velocizzato e risolto alcuni disguidi legati ad una errata spedizione non imputabili a Design Italy. Molto soddisfatto dell’assistenza ricevuta oltre che del prodotto.
26. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Cato Simone,
Grazie mille!
Apprezziamo la sua recensione positiva e i suoi complimenti per il nostro customer care, soprattutto per la sig.ra Ilaria.
Siamo lieti di aver risolto gli inconvenienti legati alla spedizione e che lei sia soddisfatta sia del servizio che del prodotto.
La ringraziamo per aver scelto Design Italy!
Bewertung aus Deutschland
Bewertung aus Deutschland: habe ein Bücherregal von B&B Italia mit Leuchte gekauft. Lieferung ging schnell. Leider war die Leuchte trotz guter Verpackung defekt. Habe mich mit dem Kundenservice in Verbindung gesetzt. Toller Service. Umtausch der Leuchte erfolgte prompt und unkompliziert. Sehr zu empfehlen!
18. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Sehr geehrter Silke Mann,
Vielen Dank für Ihre positive Bewertung! Wir schätzen Ihr Feedback und sind froh, dass der Umtausch Ihrer defekten Leuchte reibungslos verlaufen ist. Ihre Zufriedenheit ist unser Ziel, und wir sind immer bereit, Ihnen bei weiteren Anliegen zu helfen. Vielen Dank für Ihre Empfehlung!
Fabulous experience all-round
I have ordered from Design Italy twice now. From browsing the website, to ordering, to delivery, the whole experience has been an absolute pleasure. I whole-heartedly recommend this company.
20. september 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Hugh Chambers,
Thank you for the positive review! We're delighted to hear about your fantastic experiences with Design Italy. We appreciate your recommendation and look forward to serving you again in the future. Your satisfaction is our top priority!
Can get items cheaper than from manufacturer
Ordered Pasotti umbrella 20% cheaper than from the manufacturer. Look out for their coupons and campaigns.
Delivered in a week with DHL for free.
5. september 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Maria,
We are pleased that you were satisfied with your purchase.
Yes, we currently have several active promotions on our site for newsletter subscribers.
Thank you again for choosing us!
We look forward to serving you again in the future.
Totalmente soddisfatta
Sono totalmente soddisfatta della rapidità di conferma ordine, spedizione e ricezione.
Gli oggetti acquistati sono arrivati imballati con molta cura, in perfette condizioni.
10. august 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Cara Barbara,
Grazie per la sua recensione! Siamo lieti di sapere che è rimasta soddisfatta del nostro servizio e dai nostri prodotti.
Grazie ancora e speriamo di poterla assistere ancora in futuro con altri ottimi prodotti!
Ordered from UK
Ordered from UK. Delivery was faster than expected. Packed well. Happy with purchase
16. august 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Customer,
We are glad you were satisfied with your purchase.
Thank you so much for choosing us!
We look forward to serving you again in the future.
Very nice product
I have got a very nice product, in a short time.
The quality is very high.
I like the it very much.
Trank you!
22. august 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Hi Charli,
We're delighted that you're enjoying our product and appreciate your kind words! Quality and quick delivery are our priorities, and we're glad we met your expectations. If you need anything else, feel free to reach out. Thanks again!
Disappointed with Delayed Order and Lack of Transparency
I recently made a purchase from this website, hoping they will ship my item within the promised 5 working days. Unfortunately, 15 days have passed, and I have yet to receive any shipping information or updates on my order's status.
When I reached out to their customer service, they informed me that production for my order has been suspended for the summer. I understand that unforeseen issues can arise, but I'm disappointed that this crucial information wasn't disclosed during the purchase process.
It's essential for companies to communicate openly about any delays or production problems, allowing customers to make informed decisions. I hope they improve their communication and provide more transparency in the future.
Overall, the lack of updates and delayed order have left me unsatisfied with my shopping experience.
3. august 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Justin. You are right. We did not work well with you. We lost the track on what was going on with your order. We do apologize. This should never happen. It was our failure on tracking and reacting quickly. We try always to serve our customers at best as you can see from so many other positive comments on Trust Pilot. We are honest and believe in quality as our polar star. Our sincere apologies. We will to our utmost effort to regain your trust.
Sono molto soddisfatta con il servizio…
Sono molto soddisfatta con il servizio al cliente. Quest’opera da Gaetano Pesce è bellissima e sono molto contenta d’averla acquistata.
È una opera bellissima da ottenere.
Sono molto contenta e soddisfatta è chiaramente consiglio Design Italy!
3. juli 2023
Besvarelse fra Design Italy
Dear Customer,
Thank you for your fantastic review! We're delighted to hear that you're highly satisfied with our customer service and the Gaetano Pesce artwork you purchased.
Your support and satisfaction mean a lot to us. Thanks for recommending Design Italy, and we hope to assist you again in the future with more exceptional products!
See you soon!
Besvarelse fra Design Italy
Cher Tanguy Lagasse,
Merci pour votre excellent commentaire sur notre service après-vente ! Nous sommes heureux d'avoir pu vous satisfaire aussi rapidement. Votre recommandation nous touche beaucoup ! A bientôt !
Quick and safe delivery! Great contact!
Great contact, good price, quick delivery!!!
Than you!
20. juni 2023
Besvarelse fra Design Italy
Dear WRE,
Thank you for your positive review! We're delighted to hear that you appreciated our quick and safe delivery, as well as our excellent customer service and competitive prices. Thank you so much for choosing us! We look forward to serving you again in the future.
Ottime idee salva tempo!
La soluzione ideale per chi non ha tempo e vuole trovare un regalo originale e di qualità! Mi è stato estremamente utile per trovare un regalo per un’amica molto sofisticata e creativa.
Supporto al cliente ottimo e tempi di risposta velocissimi.
Assolutamente da consigliare!
5. juli 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Cara Laura,
Grazie per la sua recensione! Siamo felici che le nostre idee salva-tempo la abbiano aiutata a trovare un regalo di qualità per la sua amica.
Il nostro supporto clienti è sempre pronto ad aiutare e siamo felici di aver risposto velocemente alle sue esigenze.
Grazie ancora, apprezziamo molto!
centerpiece bowl Stropicciato
I ordered the vase as a gift in April; received the vase in mid-May; and was opened on June 28. The selection was beautiful, thanks to the help of Alessandra and Paola; the packaging unbelievably secure; and shipping fast. The selection, the customer service, the pricing deserve the highest praise. I would shop Design Italy before stores in my own country{USA}. A delightful experience to be repeated. Warren
27. juni 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear Warren,
Thank you for your amazing feedback! We're thrilled that you had a delightful experience shopping with Design Italy. From the beautiful selection to the secure packaging and fast shipping, we strive to provide the best service possible.
Your satisfaction is our top priority, and we're honored to be your go-to choice even over stores in your own country. We appreciate your support and look forward to serving you again in the future.
Servizio e scelta di prodotti molto…
Servizio e scelta di prodotti molto vasta con prezzi competitivi
9. juni 2023
Besvarelse fra Design Italy
Cara Elisabetta,
grazie mille per la sua recensione positiva!
La sua soddisfazione è la nostra priorità. Speriamo di rivederla presto!
Contacted customer service
Contacted customer service; Alice who attended my request was not articulate in her reply causing confusion. Moreover, multiple mistakes in her response which she did not even own up to. With this, I have decided not to proceed with purchasing a product from them. Disappointing as they do seem to have a nice selection of items.
18. juni 2023
Uopfordret anmeldelse
Besvarelse fra Design Italy
Dear customer. We are sorry to read your complaint. We have tried to answer to you via email and give all the utmost support. Our customer service remains at your disposal. You can write to us any time you want. For us customers come first!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.