DC Law Anmeldelser 

I was referred to DC law when I needed to sell my mother’s property after her sudden passing. I was immediately assigned a personal conveyancer (Cheryl England) to oversee my case. Cheryl guided my every step of the way, making time for me whenever I needed and explaining every detail of the process. As this was a completely new experience for me, I had a million questions but Cheryl was always available to guide me. As well as Cheryl’s help, the dashboard on their portal kept me fully updated on the progress of the sale of the property. I couldn’t recommend this company (and especially Cheryl) enough as they made this experience straightforward and easy to understand.

Very efficient system easy to use .The only comment I would make is that you need to stay in touch a bit more, had to chase a bit at the start and every time I called the person in charge of my case had changed.

Many thanks,
Jon

Esme Hible is a very professional lawyer/ conveyancer who has provided me with the best property selling or purchase experience that I have ever had in 40yrs.
She is a credit to DC Law and I will be asking her to assist me again in a few months with the sale of my family home.
Thank you Esme. I will recommend you by name.

Having considerable experience with selling houses, it was a relief to find DC Law and our case officer,Rachel Samosa, very efficient and easy to deal with. Information was requested clearly and handled quickly. The portal was a great platform to receive and send updates and information. I was also able to speak to Rachel easily when needed.

Just great service. Our Conveyencer Shanice Kay was very, very good with truly excellent communication skills. She is super-efficient and is extremeley customer focussed. We would have absolutely no hesitation in recommending Shanice and would most certainly work with her again. Couldn't fault anything, very professional and very happy. . . .

Once we had contact from DCLaw.we were given a conveyer Megan Koxha she stayed on the case from start to finish she was very helpful and assisted me all the way through the process. I was kept upto date on everything via email text a d the dashboard system they used.
Megan is very knowledgeable and I m sure this is why the sale was completed quickly and efficiently. Thank you .June Doran

Having experience DC Law, JS Law and other derivetives for the sale of property of extended family, I would not use them again.
Instead of signing up with this "supermarket soup" of house sale conveyancers via your estate agent, I would find a firm you can build a rapport with - or who you know.
From the most recent transaction, knowing a buyer was waiting I asked that everything be put in place so that the house sale could exchange and complete ASAP after probate was granted. That was not put in place. Probate only seemed to start the process.
Meanwhile, a land registry search was put in for the wrong address, which I found astonishing.
Furthermore I responded to buyer queries at the start of June. These only seemed to be received by the buyer's agent/solicitor at the end of June. And it took another month for queries raised in those replies to be put to me. The buyer's solicitor worked for a derivetive of DC Law. I had to pay some indemnity insurance and proactively ring my solicitor - after emails went unanswered - to sort and gain an explanation. The explanation was forthcoming and logical but it should have been explained earlier.
That part of the process all took the best part of 10 weeks when it could have been done in two weeks.

Very diligent, thank you for all your help

Lisa was so helpful and understanding of my situation in selling my uncle's house. When she was unable to contact me she left a message and followed up with an email. I would highly recommend this service that I have received. Thank you Lisa for making the process ease to handle.

Hollie did an amazing job for our sale and purchase. Throughout the long process we have endured with being let down by purchasers. Hollie has been supportive and stuck with us all the way through. We always received a quick response and was always helpful with any questions we had. We really liked the eway platform.
Thank you so much.

I am very disappointed with DC Law.
DC Law have been dealing with the sale of my Mothers property shortly after she was admitted into a care home.
My Mother passed away in March this year and the sale of her house was almost at the exchange of contracts stage so everything went to probate. Fortunately the buyers were willing to wait until probate was granted.
A certificate of Grant of Probate was issued in mid May this year and since then there has been no progress with the sale at all.
Surely it doesn't take three and a half months to finalise the sale of a property that was at the exchange of contracts stage in May??
Obviously, my mothers estate cannot be settled until her house is sold and the bills from service providers are continuing to rise.
I have learnt today that the solicitor dealing with my case has been on leave and the they are leaving the company at the end of the month. I now do not know who is dealing with my case and have only received this information through my estate agent.
The contact number I have for DC Law simply rings out and nobody ever answers....
The lack of progress has created a lot of stress for me and my family.
I hope that somebody from DC Law responds to this review and that they resolve my situation soon before I take the matter further.

Throughout the transaction, I experienced repeated failings in communication, a lack of ownership and proactive management of our case, inadequate legal advice, and what I believe was an unacceptable standard of client care.

On numerous occasions, I attempted to contact the team by telephone, only for my calls to go unanswered. When I did eventually receive a response, I often received little meaningful information about what was happening or what action was being taken.

Throughout the transaction, I repeatedly found that the only way I could obtain updates was by contacting the estate agent, who would then have to chase DC Law on our behalf.

I do not believe it should have been the responsibility of the estate agent to obtain updates from our own solicitors. We instructed DC Law to manage our sale and purchase, and we expected to be kept appropriately informed about progress, problems and the steps being taken to resolve them. There were also no regular weekly updates. Instead, communication was largely reactive and often only occurred when a problem had arisen.

When the person managing out case was on annual leave, we were not provided with clear information about who would be covering our case or how we should contact them.

As clients, we should not have been left in a position where we did not know who was responsible for progressing our matter.

I also have serious concerns regarding the quality of the legal advice provided throughout our transaction.

There were numerous occasions where emails appeared to consist of generic templates containing legal terminology without adequately explaining the actual issue, its implications, our legal position or what DC Law intended to do about it.

As clients without a legal background, we relied on our conveyancer to explain these matters to us and advise us on the appropriate course of action.

Instead, we frequently felt that we were being presented with problems and then left to work out how to deal with them.

Often documentation including our marriage certificate and other documents that had already been supplied to DC Law were repeatedly requested for.

When I questioned why we were being asked to provide these documents again, I was told that the email was simply a generic template and that we should ignore it.

This left me feeling that our file was being treated as a tick-box administrative exercise rather than being actively managed by someone familiar with our individual circumstances.
I frequently found myself:

- Chasing DC Law for updates.
- Contacting the estate agent to obtain information.
- Researching issues myself.
- Trying to establish what our legal position was.
- Seeking clarification about communications that were unclear.
- Having to identify how problems could potentially be resolved.
- Chasing responses when urgent matters arose

They demonstrate a repeated pattern involving:

- Poor and inconsistent communication.
- Lack of proactive case management.
- Failure to provide clear legal advice.
- Generic and poorly contextualised correspondence.
- Repeated requests for information that had already been provided.
- Failure to provide appropriate cover arrangements during annual leave.
- Unanswered telephone calls and an unreturned voicemail.
- Delayed responses to urgent communications.
- Lack of clear advice when significant financial demands were raised.
- Failure to make us feel that our interests were being actively represented.
- Financial costs arising during the transaction.
- A lack of empathy and appropriate client care during the failed completion.

Sonia Jutla our conveyancer has been amazing! So patient with us pensioners and very understanding when we were getting stressed out. Thank you so much Sonia you are a Star ⭐️

Jake Osbourne was our Conveyancer for both sale & purchase of our homes.
Have to say he was a pleasure to work with- very impressed with his communication and was even more impressed with how quickly the completion took on the day of moving.
Would highly recommend his company DC Law and Jake!

We used DC Law (Jake Osborn) for the Sale and Purchase of our property. Very efficient, excellent communication and always on the other end of the phone to answer or help with any questions/queries which we had. Excellent service

After a not so great start with 2 other nominated reps from the company, we eventually ended up with Liam Ryan who was like a breath of fresh air, very professional, kept us well informed during the latter stages and responded quickly to any messages.

I am a widow who has been living in my current house for 47 years so the the thought of the process of moving was quite daunting but Sophie has made this experience stress free for me, the process seems to have gone very smoothly, she is always willing to explain things that I haven't understood and has been on top of things all along, I don't think I could have done it without her!

Being 80 and visually impaired (AMD) it was very helpful that I had Cheryl England to guide me in such a patient and friendly manner.
Many thanks Cheryl
I shall miss our telephone chats

We had an amazing service from Charley, fast, efficient and extremely knowledgeable. I would highly recommend using DC Law, especially if you get Charley.

Avoid at all costs if you want a professional, timely experience with good customer service and communication. They were recommended to my son by his mortgage advisor as a first time buyer so we thought it would be an easy process, it was anything but.
Three times the same documents were lost after I had hand delivered them, calls and emails were not replied to and he was charged stamp duty when he shouldn't have been. He still has not received a reply to the email he sent last week asking for a refund.