Speedy delivery well packaged item. The bag is just the right size, and has a quality feel. Would have preferred a slightly more substantial strap, rather than the ‘rolled’ one. However that is a min... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... Se mere
Virksomheden har svaret
I ordered my thong sandals in the hope that they would be stylish AND comfortable. Thankfully they are made of soft leather which gave them an instant comfortable feel but, walking in them was not so... Se mere
Daniel’s own brand is great quality and stylish with a bit of an edge. You’re paying a sensible price for real leather items unlike other brands who charge the same price for man made materials, they... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Kontaktoplysninger
LS7 1RG, Leeds, Storbritannien
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4,4
Fremragende
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I called the customer service of Daniel…
I called the customer service of Daniel they lost my parcel and when I called them to complain, there was kind of like this is my fault. I paid money and didn’t receive my shoes. Still waiting from the 10th of June
8. juni 2026
This was my first order with this…
This was my first order with this company and I mistakenly ordered the wrong size. I emailed customer service and they were so helpful resolving my issue very quickly.
The item arrived speedily and in great condition. The recipient was very pleased with their gift and I would definitely order again.
8. juni 2026
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Disappointed, wrong item sent
I shopped around, decided to buy from Daniel Footwear, the price was good.
The parcel arrived several days later than expected but no worries. I excitedly open to discover the wrong trainers in the box. So sent back, waited a couple of weeks for the refund and now I can buy the trainers I want from a different seller. Disappointed!
26. maj 2026
Besvarelse fra Daniel Footwear
Thank you for your review.
We are sorry to hear that you were disappointed with your experience.
Having reviewed your order, we can see that an incorrect item was sent, and we apologise for this error. Once the return was received back at our warehouse on 10th June, your refund was processed the following day on 11th June.
While we appreciate this does not change the inconvenience caused, we are pleased that the refund was completed promptly following receipt of the return.
We apologise again for the mistake and thank you for your feedback.
Kind regards,
Daniel Footwear
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Shoes arrived on time
Shoes arrived on time. Styles lovely but did return to and the process was easy and seamless
26. maj 2026
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Easy ordering process, delivered too late for my trip
Easy ordering process, however, delivery took longer than expected and I wanted them for my holidays, unfortunately they didn’t arrive in time. Gold wedges are quite narrow and I’m tempted to size up, the court shoes are comfy but because of the material, they’re a little loose around the back of the foot but nice shoe otherwise.
26. maj 2026
Besvarelse fra Daniel Footwear
Thank you so much for the review! We will feed back the information on the delivery to our despatch team.
Poor Delivery and Dismissive Customer Service
UPDATE !!! 29/06
I have already provided the requested videos and images multiple times, clearly showing the condition of the parcel and item. Despite this, I’ve received no meaningful update and am repeatedly asked for the same information.
I also followed up days ago and have been ignored since.
At this point, I expect an immediate and final resolution — not further delays or excuses. If this is not addressed promptly, I will escalate the matter further.
I did inform you that I only received one box of shoes, and after that I received no response from your side.
Please review this properly, taking into account the information already provided. Also, kindly provide a direct email address where I can send all required details for a proper investigation.
I look forward to your prompt response.
My parcel was left in an unsafe place and was already opened when I found it, with only one shoe box inside despite ordering two items.
Customer service dismissed this by relying on a delivery photo, claiming it “appears” both boxes were there. This ignores the fact the parcel was clearly tampered with after delivery.
A photo is not proof of a secure delivery, especially when items are left unattended. Very poor handling of the situation and no real effort to resolve the issue.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hello Zheni
Thank you for your review.
We are sorry to hear that you remain unhappy with the outcome.
Having reviewed our records, at no stage during our correspondence were we advised that the parcel had been opened or tampered with after delivery. Had this been reported at the time, we would have included this information as part of our investigation.
Our review was based on the information available to us, including courier records, delivery confirmation, and evidence that both items were dispatched from our warehouse. We also requested further information from the courier as part of our investigation.
We note that we have not received any further correspondence following our last response. Should you wish to provide any additional information regarding the condition of the parcel upon receipt, we would be happy to review it.
Kind regards,
Daniel Footwear
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Very good and fast service
Very good and fast service. Returned the shoes as they were too big and received a refund immediately.
5. juni 2026
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Besvarelse fra Daniel Footwear
Thank you so much for your review!
Besvarelse fra Daniel Footwear
Hello Rita
Thank you for your review.
We are pleased to hear that there was nothing wrong with the shoes themselves, although we are sorry that the fit was slightly too tight for you.
Unfortunately, fit can vary from person to person, even when the size is normally correct. Should you decide not to keep them, you are of course welcome to return them in accordance with our returns policy.
If you feel that our product and service were otherwise in line with your expectations, we would be very grateful if you would consider revisiting your star rating, as reviews play an important role for independent retailers such as ourselves.
Thank you again for your feedback, and please do not hesitate to contact us if we can assist further.
Kind regards,
Daniel Footwear
Besvarelse fra Daniel Footwear
Thank you so much for your review!
I ordered the YASMINE black mule with…
I ordered the YASMINE black mule with studs
They are the most comfortable sandals I am ever bought, very stylish and go with everything! Love them! Think I must have another pair 🤩
Such fast delivery!
Be buying from this company for years!
Great company!
Thank you.
5. juni 2026
Besvarelse fra Daniel Footwear
Thank you so much for your review!
Besvarelse fra Daniel Footwear
Hello Sarah,
Thank you for your review.
We are sorry that your experience was disappointing.
Having checked your order, I can confirm that your refund has now been processed. Please allow a few working days for the funds to appear back in your account, depending on your payment provider.
We apologise for the inconvenience caused by receiving the incorrect item and appreciate your patience while the return was processed.
Kind regards,
Daniel Footwear
Great shoes sparkly and comfy
4. juni 2026
Besvarelse fra Daniel Footwear
Thank you so much for your review!
Besvarelse fra Daniel Footwear
Thank you for your review.
We are sorry to hear that the shoes were not suitable for you.
As outlined in our returns policy, we do not offer direct exchanges, including for international orders. Customers who require a different size are welcome to return the original item for a refund and place a new order for their preferred size.
As you are based in the United States, the same policy applies. Once the returned item is received back with us, the refund is processed to the original payment method.
We appreciate your feedback and are sorry that this policy did not meet your expectations.
Kind regards,
Daniel Footwear
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.