Dack Motor Group Anmeldelser 

Once again I receive polite, friendly service from the team at Lincoln van hire. Everything was dealt with very efficiently and no hassle. I would definitely recommend Dack van hire and I continue to use them myself.

Excellent knowledgeable perfect service for many years with all our cars. Wouldn’t go anywhere else

Always great to work with, I use Dack Lincoln for the maintenance and repairs on multiple vehicle's, the team have always been helpful and the standard of work has always been high.

The experience from ordering through to fitting of tyres & a brake fluid change was excellent. Staff were very helpful & kept me informed. Definitely recommend.

Always hire vans from Dack motors when we need to move large objects. Great customer care and good range of vehicles.

Adi and Molly at Dack Motors, Lincoln are professional,friendly and explain everything clearly.
We trust Dack Lincoln and their staff, having been customers for quite a few years now.
We highly recommend them.

From first call, through works required and collection, Dack Motor Group provided an excellent service. Adrian George was always a friendly and reliable contact and kept me informed of the status of my vehicle throughout. I would recommend Dack Motor Group as an alternative to the Main Dealer, who provide an on-par service at a fraction of the cost.

Very help helpful woman I believe her name is Caitlin helped me with my quote and was very pleasant to talk to

Brilliant, friendly customer service/support. They’ve done an outstanding job on my car. I would highly recommend their service to anyone who needs body work on their car.

Dack Motor group is the best

Great and fast services. Defenetley recommending. Thank you guys.

Awful experience from start to finish.
They failed to collect my car on the original confirmed date of work, no call, no apology, and had to book in again days later.
Incorrect work carried out.
Asked for a courtesy car, which they said was fine, then left stranded for over 48 hours after not receiving a car as they couldn't find the key for a car.

Told receptionist what problems were as had previously been diagnosed, and what I wanted investigating/worked on this was COMPLETELY ignored and they carried out and charged me for a full health check.

Their investigation into a check engine light was charged at over £200. When I queried what test/investigation was carried out for them to tell me I needed to pay over £1500 for a new catalytic converter, I was told that the same fault code came up after clearing. Again simple work I had stated had previously been done.

Their 'diagnostic' work is simply plugging a car into a code reader, clearing the faults and seeing what codes come back, while charging an arm and a leg for this.

Also had a coolant leak, which I specifically told them where it was leaking from. Was then charged around £100 for a compression test for them to find out where it was leaking from. Waste of time and my money. Especially after when their 'specialist' technicians told me that the leak was actually on the other side of the engine to where I had suggested. Again quoted a stupid price for this fix so I declined the work, ordered the parts myself and planned to do the work myself.

Worth noting that when I questioned their diagnostic work asking for pictures/videos of the test results they carried out, after requesting more explanation about the work they carried out the STOPPED ANSWERING EMAILS, CALLS, ETC. seeming to know that they messed up and that this problem would disappear if they ignored it long enough.

For peace of mind I went to another garage for a compression test, which they did not charge for, why I didn't go to them from the start I'll regret for a while.

The other garage I used, the competent one, sent pictures and videos of where the leak was during their compression test, not to my surprise it was exactly where I had suggested to Dack the leak was.

This threw out any trust I had in any diagnostics that they had carried out. I tried to make this work so straight forward to the garage and seems they took my information threw it out the window and went after my wallet.

Unsurprisingly Dack Motor group then continued to ignore my calls and read but not reply to my emails.

Overall spent north of £400 with these bandits to gain nothing, no reliable knowledge of any work that needed to be carried out. That doesn't include the money I had to spend on getting to and from work without a courtesy car.

Wouldn't allow this garage to even look at a leaking garden hose, they'll probably tell you your tap is the problem.

Ive used Dack Lincoln many times over the years, from servicing to major works on all types of cars. Ive not once had an issue with the team, who are all friendly and happy to chat. Dealt with Molly today during another service and she was excellent and easy to deal with. Even complimented my car! The team at Dack Lincoln are excellent and will look after you.

Dack motors Lincoln advertising BMW specialist so I took my car BMWX1 there thinking they are BMW specialists it was smoking from exhaust
They said
First thing we need to put it on diagnose machine
Looks like turbo fault so have to strip down engine
After they said checked turbo but all ok but it needs a few things ie gasket oil pipe filter in total £1501
Next day they said car still smoking so will strip down again but will not charge for strip down
Guess what now say turbo fault so when I questioned whey it was ok when they first checked was told mechanic did not test it properly
Total bill would now be nearly £4000 if I want turbo replace
I told them forget turbo and to put car back on road
I question bill of £1501 saying that mechanic had not tested turbo properly and I was not paying for service that was not carried out properly bill then came to £700
Still not happy believe this firm are not proper mechanics and shoul not be charging mechanics prices
I think there good reviews are from public that have new cars with first service that need a bit of water and there staff can just about manage that with no problem
Be warned if you need a mechanic do not go here

A superb service from my first phone call to completing the repair, all in a timely manner.

Like to write a response to my earlier complaint of poor customer service. It has now been dealt with in a way I would describe as very professional courteous and understanding. And I thank them for that.

Be very careful when hiring anything through this company!! Absolute rip off merchants!!

I have been to Dacks this morning to hire a van. Admittedly I’ve made a huge mistake by not taking photos or a video of the van prior to hiring. Myself and my mother entered the building today and was confronted by a rude sale assistant by the name of Amy/Aimee!

I have inspected the vehicle and missed a scratch which would later come back to bite me! Please ensure you check the vehicles properly as they will rip you off at any opportunity they get! Take videos and pictures!! Paramount!! I made it clear prior to leaving an intended on making a complaint about Amy.

I drove the vehicle from the showroom to our storage unit, home and back to dacks!! No vehicles have been near the van or no accidents occurred. Conveniently upon returning to Dacks a new scratch was found, the agent from Dacks ran straight to it and found out within seconds of inspection. As he knew it was already there! He went onto mention that it was brand new due to no dirty being inside it. He then attempted to make me sign a document in order to take responsibility! Refused!! I admit my own downfalls with missing this scratch on initial inspections and wanted to make others aware of the dirty tactics this company uses.

The manage Lee dealt with our issue and basically made it clear that we needed to pay for the damage - £200?! He made it clear that it was my fault for not taking more care when initially hiring the vehicle! It appears that his only interest is the reviews on Google! Customer service was shocking!

Also to note that John Shear’ comment on Google is misleading as he is a family member of the managers - Lee!

Sadly Dack Motor Group, Lincoln is not the professional setup it claims to be.. I have taken my car in for some minor work to be done, on collection I found my car left unlocked on their forecourt ( who could care less about customers property) The recorded mileage on the invoice was thousands miles out and they had the nerve to disconnected my dashcam but didn’t reconnect it before returning the car.. I had travelled 50 miles before noticing it wasn’t working, now I am having to check my wheel nuts to see if they bothered to tightened them.. All very poor..

I brought my car to DACK MOTORS because it had a whistling noise coming from the engine bay at high RPMs. I suspected it was the turbo and asked the mechanic to listen and confirm. He said he couldn’t do it without getting in trouble with management. I went to the office and the receptionist had a dry approach. She wouldn’t listen to my concerns until I committed to paying £45 for a car check-up. I agreed and left the car for them to check. They didn’t call me back that day.

The next day, they sent me a report with prices for front and back brakes for £900, oil, etc., and £180 to investigate the turbo further. I called them and said I only wanted them to diagnose and fix the turbo. They said I had to pay £180 to confirm the issue. I agreed but after another day passed, they confirmed it was the turbo but said they couldn’t fix it due to lack of time. I had to pick up my car and pay £95 as it was already a cheap price.

I argued that they couldn’t fix my car and tried to charge me for unrelated issues. The receptionist said that manager Paul Bricknell would call me to listen to my concerns and settle my refund as they couldn’t do anything with the car.

Paul Bricknell never called. On the drive home, the whistling noise stopped but the car lost most of its power. Then I heard lots of knocking noise coming from the engine bay and lots of smoke at the back of the car. I stopped and now the car is not running.

Terrible customer service! I felt like a hostage of this company with total disregard for its customers. On top of not fixing my car, they made it worse and now I have no idea how I will fix it!"

Loyal customer for 3+ years with no issues, but when they broke our head unit as part of a service and repair they were dishonest about it and refused to fix the issue as per Consumer Rights 2015. Looked to raise it via the Motor Ombudsman but they don't appear to be registered despite saying they are on their website.