Dack Motor Group Anmeldelser 

Great service all round. Gracie was fab, she kept me well informed throughout the process and has an excellent demeanour well suited to her customer facing role.

Grace was really helpful, allowed me to drip off my car early before the centre opened, kept me informed of the work during the day.

All done very quickly and at low cost

Fit me in last minute, clean the car as part of an MOT. Good clear communication from Gracie

Speedy MOT while I waited Gracie was great throughout the process keeping me updated throughout

Gracie was great from the start. She quoted, managed my ever changing schedule and was very helpful on the day too!

Gracie and the Dack’s Lincoln team were very pleasant to deal with - all polite and able to provide good updates.

First visit and was impressed. Amazing waiting room with desks to work from, or cosy sitting area with free refreshments and of course wi-fi.
Work completed very promptly and Gracie was so helpful.
No hesitation to go back

Booked in my car for service and MOT, Dack motors did a great job. The employee Gracie was very welcoming and gave updates on the car through the process which was amazing! a really good 5 Star service

Booking the car was made easy, a courtesy call the day before and on time despite a late afternoon appointment. When I arrived, Gracie was friendly and helpful. There was a working area where I could open the laptop whilst I waited as well as a comfortable waiting area with a complimentary coffee. When the car was ready, the results were explained to me clearly. Overall extremely satisfied with the service provided by DMG.

Great customer service by gracie helpful friendly and knowledgeable nothing too much trouble answered my questions professionally.
All ways notified on work to be done before being carried out

Absolutely fantastic service from Gracie!

I had such a lovely experience with Dack Motor Group and particularly wanted to mention Gracie, who was absolutely wonderful from start to finish. She was so friendly, helpful and genuinely lovely to deal with. Nothing felt like too much trouble, and she made the whole experience incredibly easy and stress-free.

It makes such a difference when someone is not only professional but also warm, personable and clearly cares about their customers. Gracie is an absolute credit to Dack Motor Group and I wouldn’t hesitate to recommend them. Thank you so much! 😊

Gracie was amazing! Friendly on arrival, very polite and knowledgeable! We highly recommended Dack!

Very happy with the job, had plenty of availability and didn’t take them long even offered to clean the car for free and complete a visual inspection!

Gracie and Amy were very lovely people and easy to talk to definitely recommend this place :)

I'm in Lincoln temporarily for work reasons. I worried about finding a reliable, honest garage to service, MOT and repair my car. I found all of the above with Dack. The customer care I received is top notch. Particular mention Fiona, initially and also to Gracie, who has looked after me more recently. Keep up the great work and service.

My car was undrivable after suffering an injector leak, plus it needed a major service B9, including transmission oil and filter change, plus brake fluid change and it needed alignment checking and adjusting. I called on Tuesday to book the car in and dropped it off on Wednesday. All of the correct Mercedes parts arrived that day. Despite the large number of parts and depth of work required my car was fixed and serviced exceptionally quickly. The maintenance coordinator keep me informed of progress regularly. The car has been returned in an exceptionally great state and spotless inside and out. It now drives superbly and I've noted that the automatic gear changes are super smooth. The engine is now running exceptionally quietly and is much more responsive. The tracking is now perfect. The service I received from Dacks is the best I've ever had and I've been motoring for 40 years. These guys know what they are doing and the customer care is at the highest possible experience level. I've saved a fortune in comparison to Mercedes and I've been treated better, in a far more organised way. I will always take my car here now. Also I spoke to other customers in the waiting lounge area and they had all had similarly great levels of service. Dacks leave Mercedes main deal service lagging behind. Wake up Mercedes you have competition... which you are losing by a country mile.

Friendly and efficient - I had a brake fluid change, vehicle check and MOT completed on my 1 Series, all work completed within 4 hours including a complimentary wash. BMW Club service pricing is very competitive with quality work carried out.

Honest and transparent in both analysis and potential costs. Staff made you and your vehicle feel like a priority for them. Kept us fully informed throughout the process but were not pushy and allowed us time to make our own decisions. First time customer and have already booked with them for a service and MOT later in the year. Really impressed.

Contacted Dack via their website regarding a service. NO REPLY!!
Followed it up two weeks later with a phone call enquiry. NO RESPONSE!! Didn’t even pick up the phone!!
Not great, in fact very poor wouldn’t bother !👎