Great service all round. Gracie was fab, she kept me well informed throughout the process and has an excellent demeanour well suited to her customer facing role.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Booking the car was made easy, a courtesy call the day before and on time despite a late afternoon appointment. When I arrived, Gracie was friendly and helpful. There was a working area where I could... Se mere
Grace was really helpful, allowed me to drip off my car early before the centre opened, kept me informed of the work during the day.
Absolutely fantastic service from Gracie! I had such a lovely experience with Dack Motor Group and particularly wanted to mention Gracie, who was absolutely wonderful from start to finish. She wa... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
An independent family run motor business based in Lincoln. We offer a full suite of vehicle services, including vehicle repairs, servicing and MOT. Additionally, a vehicle bodyshop, van sales, vehicle rental and van conversions departments.
Kontaktoplysninger
Whisby Road, LN6 3QW, Lincoln, Storbritannien
- 01522535840
- www.dackmotorgroup.co.uk
4,6
Fremragende
155 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service from start to finish
Great service from start to finish
Helpful staff on service desk, kept informed of all repairs with video updates and repair delivered on time as promised. Highly recommended
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Paul,
Thank you for taking the time to leave your feedback - our service team are really pleased to see that the communication and video updates met your expectations. It's great to see that you have had a good repair experience with us here at Dack! :-)
Thank you & we look forward to seeing you next time,
The team at Dack
Sensible prices & excellent service
Sensible prices and excellent service. This was a better customer experience than Ive had with a main dealer, prices were sensible and staff have the knowledge and time for a frank discussion about what I wanted them to do.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Mark,
Thank you for taking the time to leave your feedback for our Service team here. We're really pleased to hear that we have exceeded your expectations, and always strive to provide a service as good as and better than the main dealer.
If you do have any questions in the future, please don't hesitate to reach out.
Thank you :-)
The team at Dack
I have been taking my mini to Dack for…
I have been taking my mini to Dack for 5 years. The service there is second to none, all the staff are very friendly and can’t do enough for you. There are no hidden surprises what they quote you is what you pay. I would definitely recommend Dack for price and the service you receive.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Trevor,
Thank you for taking the time to leave your feedback for us at Dack - this was lovely to read.
Our service team are really pleased that you have had 5 years worth of great experiences here, and look forward to continuing to welcoming you back :-)
Thank you,
The team at Dack
Excellent service First Class
My discovery required investigation regarding a water leak from the sunroof into the front passenger footwell, I was advised of the problem and the repair went ahead. As I am quite meticulous about my vehicle, and knowing there would be a lot of dismantling to effect the repair, after collection I did a thorough examination, it was as if nothing had been disturbed and I replied to Dack Motors, Lincoln to thank the technician for his attention to detail in the reassembly of the interior
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Hugh,
Thank you so much for taking the time to leave your kind words, and feedback - Holly on our service team, and Hristo, our vehicle technician who looked after your Discovery - were really pleased to see your feedback, and thank you.
We look forward to seeing you next time :-)
Thank you,
The team at Dack
Great personal service
Fiona was fantastic in making sure I was fully informed throughout and the work was a reasonable price too.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Jonathan,
Thank you so much for leaving your feedback here - Fiona will be really happy to see this! :-)
We're really glad to hear that the communication was great throughout, and that you had a good experience with us.
Thank you again, and we look forward to seeing you next time,
The team at Dack
Very helpful
Very helpful
Informative and honest
Efficient and a pleasure to deal with despite the costs of replacing all 4 tyres!
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Ian,
Thank you for taking the time to leave your feedback - we really appreciate it! Our service team were really pleased to hear that you had a good experience with us whilst your tyres were being replaced.
Thank you for choosing Dack :-)
We look forward to seeing you next time,
The team at Dack
First time customer and I guarantee it…
First time customer and I guarantee it will be my last visit.
Wanted a major service.
When I picked my car up it only said oil change, oil filter, air filter and pollen filter..from previous experiences at garages this is a small service and for £299 i think it's pretty disgusting.
A major service should include a fuel filter, brake fluid and spark plugs.
I asked the question as to why the other filters and fluid wasn't changed and simply got fobbed off with " oh you just had our standard major".
Never heard such rubbish and more to the point I wasn't informed of this when I booked it in.
You've also lost another customer as my partner won't use dack again and I will be strongly advising family and friends to give them a swerve...I feel totally conned.
Having spoken to a few mechanics on their opinion, not one of them would advise using dack.
I only used them as they are local and class themselves as specialists.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Chris,
Thank you for taking the time to share your feedback. We’re really sorry to hear you left feeling disappointed, as that’s never the experience we want our customers to have.
To clarify, our major service does include oil, oil filter, air filter and pollen filter, and where applicable, a fuel filter. In the case of your Tiguan, being a petrol model, there isn’t a replaceable fuel filter required, which is why it wasn’t part of the service. Spark plugs are not automatically included in a major service — this is standard practice across many garages — but if they are due, we will always recommend and quote them separately.
Regarding the booking, it seems there was some confusion as the appointment hadn’t been fully confirmed in our system. That said, when you arrived, our team did manage to get your car serviced the same day, which we were happy to do.
We couldn’t find a record of the email you mentioned, but we’re very sorry if you felt your query wasn’t responded to. We’ll certainly review our systems to make sure no messages are missed in the future.
We’re pleased to hear that your partner was happy with how quickly the car was completed on the day, but we regret that overall you felt let down. Your feedback is valuable and helps us make sure our communication is always as clear as possible.
If you’d like to discuss this further, please don’t hesitate to contact us directly on 01522 535840.
Thank you,
The Team At Dack
New BMW F10 battery
Was after a battery for my BMW f10 as its a car I cannot do myself as the battery has to be coded to the car some of the battery replacement quotes were well high so gave Dack a ring who were cheaper by miles £258 fitted. Being a BMW specialists it was a no brainer. Only there 30 mins free coffee lost no settings on car more then happy. Friendly and helpful staff as always. Will be back again in Dec for engine oil and filter change. Give these guys a call you may be surprised.
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
HI Michael,
Thank you so much for leaving your kind feedback.
We're really happy to hear that you had a great experience here with your BMW. We would like to share some information to our BMW club, if you are interested, please feel free to join :-)
https://www.dackmotorgroup.co.uk/bmwclub
Thank you and we look forward to seeing you next time,
The Team At Dack
Dack Group took over Motorserv UK in…
Dack Group took over Motorserv UK in April, we had a gold service plan arranged and paid monthly by Direct debit since Oct 2024. 6-8 weeks ago I made contact and arranged for a service and MOT for today's date. Turned up with the car today to find the Motorserv premises closed and no info on the building as to who now to contact. Obviously Motorserv had not notified me of the service appointment that they could not honour, if they had I could have arranged something else myself. So left high and dry by Dack/Motorserv customer service department. I have sent a communication to Dacks Coventry branch and can only hope customer service is much better there.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Raymond,
We're sorry to hear your issues with your Motorserv service plan and the branch closure. However, we are a totally separate company to Motorserv.
We apologise that you were not contacted about your service and MOT on this occasion.
We took over in April, and ended with a short notice closure at the end of July.
If you are ever down in Lincoln, and need assistance with your car, we will be happy to assist.
Thank you,
The Team at Dack
Best avoided
Best avoided - NOT MERCEDES SPECIALISTS as they advertise themselves. They don't have the Mercedes diagnostic tools to properly diagnose so just take your money to swap costly parts and hand the vehicle back not fixed!
1. september 2024
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Jon,
Thank you for leaving your feedback.
We have requested some more information from you via the Trustpilot platform, as there isn't enough here for us to find your recent booking. When we visit your profile, we can see that you have left the same review for HiQ Tyres too - a separate company to us.
We will be happy to look into the issues you have experienced here - if you could send us more details via this form, we will investigate and be in touch as soon as possible: https://www.dackmotorgroup.co.uk/contact-service
Thank you in advance,
The Team at Dack
Needed help! These guys sorted it!
Called Dack Monday with my mini (I’ve had it a month from a different garage!) clutch was absolutely done! So they kindly took my mini in Monday afternoon, and straight to work on it by Tuesday, they also called with unfortunate news 3/4 tyres were done! So I’d been truly done over by the other garage. All worked fixed by Dack very quickly, car feels new! Holly even kindly dealt with all my warranty, and endless phone calls from myself, stressing! Thank you so much guys!
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Thank you for sharing such a great Review, Hol!
We really appreciate your feedback - Holly and the wider Service team were really happy to see that you had a great experience here with us :-)
We look forward to seeing you next time. If you have any questions in the mean time, please feel free to reach out :-)
The team at Dack
Grandland X Camchain upgrade
Contacted Dack Motor Group as they advertise themselves as Vauxhall Specialists. Asked for a price on a camshaft upgrade for my Vauxhall Grandland X 1.5 Diesel and was told that they wouldn't be able to do that. The engine has a well documented issue with breaking camchains and an upgrade pack is available. Looks like Dack Motor Group aren't Vauxhall Specialists after all!!
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Stuart,
We're sorry that on this occasion, our team were unable to assist.
Due to the vehicle needing a non-standard part to sort the issue, we were unable to go ahead with the work.
We wouldn't carry out engine modifications unless specified by the manufacturer. If this was the case, we would use genuine parts for any engine internals for warranty purposes.
Unfortunately, this job is difficult to warrant repairs as it is classed as a modification which makes the vehicle non-standard.
Thank you,
The Team at Dack
Yet another great service from Dacks.
Yet another great service from Dacks.
Fast and friendly service always.
21. marts 2025
Uopfordret anmeldelse
5k later and not even the decency to reply to you.
Had terrible experience with Dack .left a 1 * review and notice that they haven't put it on there site ,however newer reviews that are 3* are on there. Strange that. Thank you Dack for taking my 5grand for repairs and leaving me with a car that is no better mechanically than it was was when you 1st had it. I do notice reading other reviews that when things go wrong or they already have your money you seemingly deal with it by simply ignoring your customers, much like you did me.
AVOID THIS COMPANY. Talk a good game but fail to deliver.
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Andrew,
We want to thank you for taking the time to leave your feedback - we take it all on board, positive and negative.
We are sorry that you feel let down on this occasion, and that you haven't had a good experience with us - we never want our customers to leave feeling let down.
As Paul mentioned in his emails, the 5K you have mentioned has cured all the external leaks that it was originally presented with, as discussed at the time - due to a poor repair at an unknown garage.
We will be happy to discuss further, should you want to - please do feel free to reply to Paul via email or phone.
Thank you again for your feedback,
The Team At Dack
Great Service from Dack Bodyshop
I recently had my car repaired at Dack Bodyshop in Lincoln, and I couldn't be happier with the service I received. From start to finish, the experience was absolutely fantastic. Dave and Claire were both incredibly professional, friendly, and helpful, making the whole process smooth and stress-free.
The quality of the repair and paintwork was outstanding – my car looks as good as new! It's clear that the team at Dack Bodyshop take great pride in their work, and their attention to detail is second to none.
I highly recommend them to anyone in need of top-quality bodywork repairs. Thank you, Dave, Claire, and the whole team, for doing such a brilliant job!
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi John,
Thank you for leaving your kind feedback for our bodyshop team. Dave, Claire and the wider bodyshop team were really please to read your review!
We are really happy that you are so pleased with the quality of repair on your car - the team are really passionate about their work, and always strive to do the best job possible 😊
Thank you again,
The team at Dack
Absolutely delighted 💯 service
Absolutely delighted with the service Ash and Claire gave. I was stranded and my insurer wanted to scrap my car without looking at it. I called back hoping to provide pictures and get a second opinion over the phone. Nope, Ash listened to what was happening, got Bob to come and pick me up, recovered my car, issued a courtesy car, valued my car, priced up repairs, dealt with my insurer, got the repairs done within the parameters of my insurance policy and today I picked my car back up, gleaming clean. They even handed me a £20 they found floating around inside it. Totally transparent service and honesty all round. 100 effort, 100 service 👏 👌 🙌 thank you to all involved. I am one extremely happy lady. 😊
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Joanne,
Thank you for taking the time to leave your feedback for our bodyshop team. Ash, Claire and the wider team were delighted to read this 😊
We are really happy to hear that you have had such a great experience with us at Dack, and pleased that you are happy with the quality of repair work. 😊
Thank you again,
The team at Dack
Good all round
Prompt,efficient, friendly service. Work carried out on time, car returned very clean .
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Thank you for taking the time to leave your feedback. We're really glad that you've had a good experience with us at Dack, and look forward to seeing you next time :-)
Thank you,
The Team at Dack
Excellent service from Dack Motor Group
Excellent service from Dack Motor Group
My Jaguar XJ developed a red warning light saying "Exaust Filter Blocked Contact Dealership."
I phoned Duckworth Jaguar who said they would carry out a regen and it only takes an half hour and would be £96.
After half an hour I was told it hadn't fixed the problem and it needed a new throttle flap and a new DPF that would cost me £3115.70.
I still had to pay the £96 and asked if this would be discounted from the £3115.70 but no offer for that was forthcoming.
I could not believe the price, as the car has done less than 29,000 miles.
I took my car to Dack Motor Group in Lincoln, whom fixed it for £476 and this included a oil change and new oil filter. I have just collected it and it drives perfectly.
To say I'm very dissapointed with Duckworth's is an understatement. However, Dack on the other hand saved the day and I would highly recommend them.
15. november 2024
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Steve,
Thank you for taking the time to leave your feedback. We're really pleased that you had a good experience here at Dack, and that your car is driving perfectly again :-)
We look forward to seeing you next time.
The Team at Dack
Car stopped abruptly
Car stopped abruptly, I immediately suspected fuel pump. It stopped just outside Dack garage so they moved it to their garage. The receptionist was adamant that it was not the fuel pump and wanted to charge £120 for further diagnostics and suggested a compression test. This was after they'd sent a video showing the vehicle starting. When I asked if they could simply check the fuel pumps, they refused to do any other work. Had to get AA to recover to another garage. AA confirmed it was the fuel pump within 3 minutes and started the car with a fuel additive. Terrible service, the receptionist refused to listen and was rude.
12. november 2024
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Elliot,
Thanks for taking the time to leave a review. We read them all, and take all feedback on board.
We're sorry our Coventry branch couldn't help on this occasion. We really wanted to, we even sent the technicians from the workshop down the road to push your car to our site.
Our process, like most garages is that we have to carry out tests prior to recommending a repair - this is for both safety and quality reasons - This is where the investigation/ diagnostics charge has come from.
If we didn't do these tests we may carry out an unnecessary repair, leaving you out of pocket and the car in no better state. It seems that this time you unfortunately didn't wish to go ahead with this.
In the end we are glad your car was sorted and that the AA could help. We know you have visited us a couple of times before so we really hope we can help in future.
Thank you again for your feedback,
The Team At Dack
Good friendly customer service quick…
Good friendly customer service quick response / Molly Louks
12. november 2024
Uopfordret anmeldelse
Besvarelse fra Dack Motor Group
Hi Ryan,
Thank you for taking the time to leave your feedback- Molly was really happy to see this.
We're glad you had a good experience with us, and look forward to seeing you next time.
Thank you :-)
The Team At Dack
Dette er Trustpilot
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