dacemotorgroup.co.uk - Dace Car Supermarket Anmeldelser 

The experience was fairly quick and straight forward.

Great service

Found my dream car thanks to Callum H, he made the whole experience fantastic and really smooth. So excited to be driving my new car home!
Highly recommend!

Helped me find my new car excellent service provided

Tony made the experience unforgettable from the initial phone call to the handover. We turned up and the car had a bow on the bonnet. Wife was blown away as this is the first nice car she’s purchased. Would happily made the 4 hour trip back to deal with To y again. Cheers, Rozie and Chris

Sale staff Chris and Callum great - good communication. Understand customer needs. Car as expected.

Dealt with Lewis, great experience!

This is my 5th car bought through Dace over 25 years. I would not go back if they were no good. How it has changed over the years. Showroom is spectacular. I remember the old porter cabins. I love my car (bought a Volvo XC40). Sales team very friendly and knowledgeable. I had a few things that I wanted sorting and they complied with my wishes. Contact could have been better, as I had to chase several times. But they owned up to that and could not apologise enough. I like they took responsibility of that and made sure I was looked after. I definitely recommend. I will be looking at getting my next car from them, but hopefully not for a few years. Go visit, you will not be disappointed. As they have done everything they have said, even with some lack of comms, they quickly rectified this and made my car even better than it was when purchased. Thanks Dace.

Huge thanks to Callum and dean. Always great service

Lewis was such a lovely salesman! Really great service, knowledgable about the cars and made sure we had every question answered! The car was perfect; thankyou for a lovely experience!

Avoid Dace Motor Group at all costs.

I bought a BMW X6 from them in December 2024, and within hours I flagged a fault. BMW later confirmed the vehicle had an undisclosed aftermarket ECU map which caused major injector damage. The repair bill? £4,781.32, left entirely to me to deal with.

To make matters worse, the warranty expired three weeks early, blocking me from claiming for a steering fault. I wrote repeatedly, sent a formal complaint, and gave deadlines. They ignored every single message.

In my experience, Dace Motor Group sell cars with hidden modifications, leave customers to face thousands in repair costs, and then bury their heads in the sand when challenged. Their behaviour is dishonest, unprofessional, and utterly disgraceful.

I am now escalating to the Motor Ombudsman. If you value your money and your peace of mind, do not buy from this company.

Amazing customer service! Big shout out to Callum Henstock who was so easy to work with. Such a nice environment, relaxed and quick to make a deal! Definitely recommend and will be coming back for another car in the future

Lewis was the gentleman who I dealt with, he was incredibly helpful and friendly. He made sure that my car was refurbished and restored so that I would drive out of Dace with my new car in the best possible condition, including fully refurbished wheels.

Really helpful, quick service.

Great service, callum has been super helpful. I would certainly recommend.

Amazing service, great dealership, fast and straightforward.

I would strongly advise caution when buying from Dace Car Supermarket due to their extremely poor after-sales service.

When I purchased my vehicle, I was told I would receive 6 months’ warranty. However, when the paperwork came through, the warranty company only had 3 months logged. The salesman at Dace had simply handwritten “extra 3 months” on my warranty document, but this was never properly issued.

Since discovering this, I’ve tried calling Dace on multiple occasions and even sent two emails. To date, I’ve had no response, no acknowledgement, and no resolution. Their lack of communication is deeply unprofessional and shows a complete disregard for customer care once they’ve made the sale.

It’s very disappointing to have been misled about the warranty and then ignored when trying to get the matter sorted. Based on my experience, Dace Car Supermarket do not stand by their promises, and I would not recommend buying from them.

Nice guys, no pressure to buy.
Nice and easy

An unprofessional business with extremely poor customer service - particularly after-sales. They champion the cliche of the cowboy car salesman, BS all they way once they have your £££. Certainly not to be trusted in my recent experience.

Edit: (after reading their BS reply)

The tyre was ALREADY punctured (had a large nail in tyre) - this was known by them, because just before I drove it off the forecourt, they inflated it. These guys are liars - I did NOT get the puncture 4 days later ! … it’s a slow puncture, and the sensor picked up the air loss. Typical smarmy, duplicitous response I’d expect from this ‘del boy’

After visiting quite a few dealers recently I was very impressed with the competitive pricing and sales assistance given by there team ( Callum)