dacemotorgroup.co.uk - Dace Car Supermarket Anmeldelser 

My experience with Dace motor group was fantastic .Callum D was awesome would recommend them to anyone needing a new car

I purchased a SEAT Leon FR E-hybrid from Dace Motor Group on 13 June 2026. Shortly after the purchase, I took the car to a main SEAT dealership to resolve an issue with the infotainment system. During a vehicle health check, the technician discovered that the main engine undertray was completely missing.

SEAT quoted £195.18 to supply and fit a replacement. I contacted Dace on several occasions to give them the opportunity to resolve the matter, but progress was slow and much of the communication took place over the phone. Despite repeatedly asking for Dace's position in writing, I was unable to obtain a substantive written response.

Eventually, Dace offered to contribute 50% towards a replacement undertray, provided I paid the remaining half and travelled to Stockport, approximately two hours away, to have it fitted. Dace had identified a replacement part costing £113.42 but was unwilling to cover the full cost of resolving the issue or arrange a more convenient repair option on the same terms.

I did not consider this a fair resolution, as the undertray was found to be missing shortly after purchase and I had not removed or damaged it. I declined the offer and continued trying to resolve the matter amicably.

After further correspondence, I sent Dace a formal Letter Before Claim by email and post, giving them an opportunity to respond before considering court proceedings. Four weeks later, I had still received no substantive response.

The most disappointing aspect of this experience has been the difficulty in getting a clear written response and reaching a satisfactory resolution. I expected better after-sales support when raising a concern about the condition of a recently purchased vehicle.

I would encourage anyone considering buying from Dace Motor Group to make sure they thoroughly inspect their vehicle and keep a record of all correspondence if an issue arises. Based on my experience, I cannot recommend their after-sales handling of complaints.

We've now bought three cars from DACE, this time for our daughter, and the excellent service keeps us coming back. Mike H was brilliant once again, friendly, helpful and a joy to deal with. The whole process was easy and stress-free. We'd certainly recommend DACE.

We bought an MG ZS from Dace Motors. The service we received from Callum was excellent, he kept us updated with what was happening throughout the process and we could not have been happier.

Mike hogan was a pleasure to deal with and very helpful 👍

Tony made my recent part exchange experience a bit less painful. Offered a very low price for my then current car by other dealers whereas Tony offered a little bit more. He was very efficient and polite with added discounts along the way.
The changeover was straightforward and I am very pleased with my purchase from Dace. My new car was very clean and Tony helped me to set up Android app etc to get home safely.

Callum made the entire experience straightforward and made me feel informed and at ease throughout. Top man and great company. Initially was with a broker but had a terrible and aggressive experience!

Lewis W. was easy to deal with. A good experience overall. Happy customer

Mat , was fantastic very helpful not pushy , a true gentleman 👍

Called to get a copy invoice for a vehicle we bought 16 months ago. Agent was very helpful and sent invoice within 10 minutes! Great service once again.

If I could give no stars or negative stars I would.

Absolutely disgusting customer service after they sold a faulty car. They continue to refuse the return of the vehicle under the consumer rights act 2015. Emails sent documenting every correspondence to them, all ignored.

Sold a car with a serious fault on it, and refused to honour the Consumer Rights Act 2015 when the car was attempted to be returned to them.
Staff pushy, rude, and treat older customers very poorly.

Outstanding service from Jason in the warranty dept.
We bought a car and it needed something minor on the warranty. Jason was so helpful and professional. The whole process was so easy.
Callum on sales was so helpful too.
Highly recommend Dace motor group Stockport.

Awesome service from LewisW.
Car good, all questions answered

lewis w is a very good car man

Great service, support and follow up care offered by Steve. Fully appreciate the comprehensive service and successful purchase of my son’s first car.

I recently bought a car from Dace motor company and got a great service from them especially Lewis worthington helped me to make a decision to choose a right car for me. Thanks

Absolutely fantastic service from Jason in the warranty team, I needed 4 TPM’s replacing on my Kuga, I found a Ford approved garage, had the work completed, paid the final bill, sent the invoice over and the money was refunded within 24 hours. I can’t praise him enough for his understanding and professionalism during my dealings with him. I would 100% recommend getting a warranty with these guys as the service you receive is simply brilliant!!!!

Excellent service from Lewis Worthington on my new Volvo V40.

Callum D excellent 👌 would recommend. Not pushy . Matched our needs. Very clear communication 👏