CoutureCandy.com Anmeldelser 988

Stay away. I am stuck with a dress which I purchased for a full price which went on sale by the time it delivered. They don’t do price adjustment instead I need to ship them back with my own money and they will take out restocking fees. And give only store credit . They are not customer friendly . Super upset with them. Terrible customer service. M

Not recommended:
They have no return policy on sale items.
They charge a 15% restocking fee.
Dresses offered on sale have serious flaws.

Super fast shipping. Dresses arrived in perfect condition. Fast, helpful customer service response to a question that I had. I am highly impressed and would 100% recommend Couture Candy for all of your formal needs.

I ordered a dress for my daughter's wedding. I needed to hold it for a couple of weeks to compare with other dresses. They agreed to let me extend it to 3 weeks but when I contacted them to return it problems arose. First the told me it wasn't possible because I had passed the 7 days since I got it. I asked for them to make an exception and they sent me a photo showing proof that it arrived on Saturday. This made me angry because it was Saturday ( a week later) and it was exactly 7 days by their proof. Because of that they agreed I could return it! Why were they trying to cheat me? Then they told me the had received it back but never issued a refund. I made them follow up and they said they would give me a store credit which wasn't what I asked for. It may say on their site that with a return they only give store credit and/or if you want your money back they will deduct not only a 25% restocking fee ( most places are 20%) but they were going to charge for the cost of the original shipping! My bad for not reading the details and assuming it would be like most sites but this is beyond good practice. They said it was either the 25% off + the cost of shipping or I could have a store credit but that it would only be good for 6 months. All of this is outrageous. I urge everyone to stand up for yourself and ask repeatedly for what is right, you can always ask your credit card company to intercede. Don't order from this company ever, there is no reason to deal with them, there are many many other good companies. I broke my own rule in ordering from a new company with out checking their reviews, just shows me not to do that again. Trustpilot is a good site to come to.

This company is a complete scam. Their return policies

OMG. How can we stop this company from unfair trade practices? They just charged me $100.00 for a $600.00 dress that did not become "fulfilled" so also not shipped until I contacted them and suddenly poof, it was "fulfilled". Also they only have positive reviews on their site and about a million negative ones outside of their site. Sadly I learned this too late. This is not legal as you cannot suppress negative reviews.

Update: 09/12/24 I am pleasantly surprised that following my correspondence and explanation of what had occured the company agreed to charge a more reasonable cancellation fee which is acceptable to me. I appreciate that they heard my concerns and were willing to work with me. My issue is resolved.

The company is the scam. They advertise easy returns while returns are not accepted. Any sale items is a final sale. You can only return a full price dress, following 5 days window when you are shipping the dress at your own expense, just in order to receive a store credit.

IT was an easy and quick process. I entered my measurements and was informed what size would work best for me. My dress shipped very fast. The dress fits pretty good. I will need to have minor alterations done. It was a great experience.

Purchased a dress online during their sale. Received complete wrong dress. Contacted company that evening via email and provided multiple photos of dress and its comparison to one ordered. Was told they would be in contact. Was then emailed that additional photos were needed, then not needed. Then received contact that the dress was final sale and could not be returned. Emailed again with more photos and received shipping label while out of state on vacation and unable to mail back. Was told only had 5 days to ship or would lose 20% of return, not returning from vacation for 10 days. Was told item had to be shipped day return and had to be scanned by USPS that date (don’t fly home until after 10pm) and multiple photos need to be included to be considered for full refund. Called to see about extension and was told I was unresponsive to emails and they were no longer going to offer.

I need to make a return

This dress is for my 87 year old mom. It was a little long, but otherwise fit her well. She deserves to look beautiful at my niece's wedding in October

This company is running a scam. I ordered a backup wedding dress with rush delivery requested. The company waited a day, then asked me to confirm my order before they would pack it up and ship it...at this point, there was no way it would make it on time. I asked to cancel, and at that point they said their cancellation fee applied because I hadn't canceled within 4 hours of placing the order. So essentially they forced a situation where I couldn't get my order timely, and kept a good portion of an expensive item. I'm an attorney and will be pursuing legal action. Don't buy from this company, but if you have and got scammed, please consider doing the same, and reporting this scam to the district attorney's office, since it's both a civil and criminal violation.

Super fast Shipping!! Great Quality!

I fell in love with this gown I kept seeing on my instagram and tiktok page. I saw it was available on Couture Candy and Wayne was a great help. Thank you so much.

Ladies, Do Not Buy from Couture Candy.
I ordered a dress for an event, over $500.
It was unlike the photo so I returned it for a so called store credit. Still my money right?
I then ordered another dress which arrived and is too small, it cannot close. I called to ask for an exchange for a larger size and was told since I used my store credit it is not returnable for any reason.
How to steal the buyers money!!!
Scam

Buyer beware! In a world where we order a lot of online clothing and need a chance to try it on and return it if we don’t like it, this company is not the one you want to do business with. If you don’t like what you picked out for whatever reason, and there isn’t something else you would like you are out of luck. They have a NO refund policy. You can only get store credit. You may pay a shipping fee too and if you don’t pay attention to the date, you have a short time frame to even get a store credit without losing 20% of what you paid. Their terms are on the website for sure. It’s up to us as consumers to read them. Sadly, this company has not moved into a position to match the market for clothing orders online. All other companies I’ve ordered from have much more flexible policies and I’m happy to do business with them in the future. That’s not the case with this company. I won’t be buying anything from them. I do not recommend buying from them until they update their return policy to match the shopping market that we are buying in today.

Their policies are designed so they make money from every transaction. Purchased a dress because they say they have a return/exchange policy. It is really a store credit only. Somehow they manage to ship so that you receive your item on a Thursday with a 5 day return policy with penalties. I purchased a second item and had to sign a final sale waiver. The dress came in and looked nothing like the picture, and they gaslight you by saying you signed the final sale policy waiver and there is nothing they will do. When I reviewed them on their website, they reminded me for the 10th time that I signed a final sale waiver, and would I please change my rating. I have a dress I cannot wear. I would be concerned if any positive review was really legit.

If I could give zero stars I would! This company is a complete rip off. I ordered a dress and returned 6 days after trying on with the tags! Because you have only 5 days to return, I was charged a 20% ‘late fee’. They DO NOT offer a full refund! Your refund is in a credit for the store. If you want a monetary refund, you get another 25% deducted for a restocking fee! This is the WORST return/refund policy I have ever had in my life and I order a lot online. Buyer BEWARE! I took the 45% loss just so I would not have to deal with them. Complete NIGHTMARE. RUN! Do not order from them EVER!

This dress was so beautiful! The material is great. It’s amazing. The delivery was quick and I was able to track it the entire time. They gave me an estimated delivery time frame and it was on point! I’m very satisfied with my purchase! It’s a beautiful dress!

I purchased a dress from this place and I tried it on and it did not fit. When I went to return which even the process you have to find an email to speak to someone, they said their return policy is Cleary stated and that I cannot return. I expressed it did not fit so it was a waste and the dress wouldn't even be used, it was 125.00. They said it was in their terms and conditions which is basically fine print. They misrepresented their return policy and it seriously is a scam. Who doesn't take returns nowadays where everything is bought online ?! I will never purchase there again. If you buy pls be aware you will not be able to return and if you do its only a 5 day window in which they don't pay for shipping and they charge you a restocking fee. It is such a scam