Countdown Anmeldelser 

Countdown Spotswood has an ongoing issue with empty shelves. I have tried 4 almost a week to purchase 2litre tubs of Tip Top Ice cream. The whole freezer area is completely empty. Finally, after 3 visits gave up and went to New World.

Great to start with, but with companies like Countdown, it always is then they fail. I don't like going into the store because the staff are rude so I have been getting my groceries delivered with delivery saver. When I first started using Delivery Saver it was if your order was over $50. So, my main shop is around $200, then I do a $ 60-ish one during the week because that is all that's left in my budget. They keep changing the rules again as you go. The delivery saver was renewed each month but the amount you have to spend is now over $80 so I can not use it. My message here is don't really trust them and watch for quiet changes in the rules.

This review is about Countdown Levin store. Absolutely ridiculous that for months and months they have bare shelves for many items on my regular shopping list. Uncle Toby's family bag of oats? 5 Months now, yet across the road at New World, plentiful supplies! They never have what I want to buy whereas New World do every single time. There are never enough checkout staff at Countdown, and the store is messy and just feels dirty. Stock rotation is terrible and you really need to be careful as you will end up purchasing stuff that is mere days from expiration, or exen past expired. Seem to have gone to the dogs and never recovered since Covid. Doing all my shopping at the much better New World now.

Countdown Newmarket was great for online shopping - fast, good parking, although not cheap. In my last online shopping 4 items worth nearly $30 were missing but I was charged for them. The refund process via phone or Chatbot Olive is labour-some. Luckily the staff knew me and gave me the missing items without further hassle but it meant I had to drive there a second time. Will avoid a bigger online shop in the future if it means having to check all items are there.

Probably the worst ever online experience, trying to get one of the new orange Everyday Rewards cards. The system seems to recognise my former customer card registration, has no trouble showing me an electronic card, but, when I try to order a physical card, it completely collapses. The online response simply says my physical card was not ordered. Their online assistent (Mandy) lacks any intelligence, simply reciting process I'd already gone through. The FAQ's clearly hasn't anticipated any such problem, and their 0800 helpline warns of long wait times and doesn't seem to have a triage number that caters for people with problems.

Two stars because I am being kind. Outdated stock, LONG queues with plenty of staff dawdling around talking to each other ignoring frustrating customers, pack your own bags always, and now we have to jump through hoops to apply for the new card when already a rewards customer! Where are all my existing points??? As if I needed another reason NOT to shop at Countdown.

Katikati Countdown has to be one of the worst. Half empty shelves, only 2 checkouts on busy Waitangi afternoon. No customer service re issuing new rewards card, what a fiasco! Although being forced to shop there because it is the only one, why were new cards not issued to those who already held the old cards? When enquiring with staff was given total indifferent brush off. Four Square here we come.

It is not acceptable that Woolworths customers have to APPLY personally for the new orange card when they already had Countdown card. It should be automatically transferred to the new card. New cards should be available at the checkouts. Service should be given to your customers, not customers giving service to you.

I just tried to login to their app, after getting to the password stage it wouldn't actually take me into the website it would freeze. Now it won't even load into the sign in page.

Countdown Kelvin Grove. I don't appreciate your young male staff member at the self-checkout tills telling me how I should've known about your rewards card switchover since "there are posters all over the store" and "it's been advertised on tv" and telling me i should've known for the last 3 months its coming and that i'd lose my existing one card points. Making me feel like i'm stupid or something. A little arrogant young man in need of customer skills I'd say. Why didn't you email your existing one card customers about this card switchover?? Not everyone watches tv and not everyone comes into your shop to read your posters.

Countdown Greymouth has the worst carpark, having to navigate a narrow lane between cars outside The Warehouse is like playing Russian Roulette. There is no bike friendly access off the street. They have no self-checkout, and the current checkouts are poorly designed. Stock is constantly low. Whole cooked chicken always empty, bulk nuts etc almost non-existent.

I have just spent an half hour in your Highland Park store trying to get my new card to work.
Why would you send me a card with my name on if you wouldn't accept it? Your system already held all my details why could you not think of your customer and transfer all the detail's across?
I can't wait for Pak'n'Save being built next door to your store to open I will be one of their first customers. Bryan Butler

The Countdown system to update to the new everyday rewards card doesn't work.
I face endless technical difficulties working with their app. The in store service is great.

Useless refused a new one card in store but my friend got one

I have placed multiple orders over the last few days for a work gift project. on almost every occasion I have been short supplied. Instead of contacting me to tell me there's less, they send the stuff they have which I wouldn't have got if there wasn't enough. Terribly dissappointed, not shopping from here again.

This is the second time in a month I have been charged for one item twice…..I cannot prove I did not get the item but I know I did not …..it is not worth driving back to the store to complain that’s more expense…..in future I will check my receipt before I leave the car park……that’s if I shop there again…..Countdown Rangiora East….today Merch 61100060900284…..16/1/24 13:53 001292……middle of 2023 we were charged for a carton of cigarettes..we don’t smoke….we got that sorted….
Time to check your checkout girls …..both items were under $5 but that is not the point….I’m losing faith in your shop…..

I am boycotting this unethical food chain after being a loyal customer for 30 years! They are driven by extreme greed. Their prices are very high but the quality of the groceries is very low. Their stuff is unprofessional and bad mannered. A day ago I found out that my One card was linked to a very old, non-operational email of mine. I made 3 phone calls to them asking politely that they fix the error. They didn't. They lied to me and they bullied me. Wasted 3 hours. In the end, their incompetent individuals deleted my account all together. This prompted me to cut my One card and to do some research for other options. It turned out that if I shop at Pack'n Save & New World I'll save more than the meagre $15 they were giving me "back" when I spent $2000 on them! No more CD for me and my family. They can go to hell!

I bought the countdown house brand 5 Shortcrust Pastry sheets. I consider this to be the worst pastry I have ever had the misfortune to use. I am a very experienced cook, this pastry was tasteless and like cardboard. I will never buy this product or any other In house brand pastry again. I even threw out the remaining pie, so a waste of money on all counts. Beware of these cheaper groceries that Countdown is promoting, in the long run it costs you more as so much is not up to standard. I'll be making my own pastry or buying a better brand in the future.

Customer care service is poor, they do not listen to the problem and lead with the issue being some mistake you made when shopping online, .after an hour or two it's their repeated problem which they can't seem to rectify I have never been abusive but they are rude sometimes

Not happy with online order and delivery service.
I made a complaint back in November through 2 different avenues I have never heard again from countdown.

I placed an online order and got it delivered around $60 of groceries was short supplied. I got my husband to go in after work and he got all the short supplied goods. I also had a bonus points offer where if I spent so much in one transaction I go an extra 500 points from memory.... because so much was short supplied I didn't qualify which I don't think is fair if it was their staff pulling the goods not knowing what to look.
This is not the first time I have been short supplied goods and the goods have been there on the shelf.