Costco Wholesale Anmeldelser 

Cosco es in chiste porque la membrecia dice $65 pero te cobran ivu y te sale $73 y la 2da tarjeta tiene que tener la misma dirección que el primario que truco me quedo con Sam’s te cobran por lo que anuncian la membrecia
Y no pagas ivu Cosco es una burla

Disappointing Experience at Costco on Grant

I went to Costco on Grant after being told there were only four of the 6-piece sofas left, which were on special sale. I had been wanting this sofa for quite some time, so I was excited to finally purchase it, especially knowing the item was selling quickly.
When we arrived, an employee looked up the item and told us there was one on display and one still in the box. We were told to meet the employees in the center of the store so they could assist us. When we met them, we were told that there was another one in the back that was hard to get out and that they would try to get it out for us.
The employee came back and told us that someone had called earlier and thet were coming to pick it up and they had to hold the sofa for them until 6 PM closing time. I spoke with Kyle and asked if I could ask for him if wait around in the store and at 6 and find him, and he said yes and that I could get any employee to assist me.
I had looked up Costco’s policy online and understood that merchandise was not supposed to be held and that items were first come, first served. I then spoke with the manager, Kayla, to clarify the situation. Unfortunately, I felt that she was very rude and seemed frustrated with me for misunderstanding that the item was being held for an employee rather than a member. I explained that Kyle had told me the person had called around noon, and it was already 5 PM. Since we live an hour and a half away and would not be coming back to the area that week, I asked if there was any possibility of purchasing the sofa since the person had still not arrived.
I was told no and that I needed to wait until 6 PM.
So we waited.
At 6 PM, I went back to find Kayla, and while she did eventually allow me to purchase the sofa, I honestly felt like she was disappointed that she had to sell it to me. The cashier was also rude and told me that I needed to push the carts to the front myself.
The one positive part of the experience was the employee Kristin at the exit. She was kind, helpful and explained exactly where we needed to park so someone could come out and help us load the sofa. She actually followed through and sent someone out to assist us. What should have been an exciting and happy experience turned into something draining, disappointing and upsetting. Even if there was a legitimate reason the sofa had to be held until 6 PM, the attitude and lack of customer service made the situation so much worse.
I’m sharing this story because I genuinely hope this experience can be addressed so other Costco members don’t have to go through something similar. Customers should be treated with respect, especially when they’re making the effort to drive an hour and a half to purchase a product that is on sale and quickly selling out.
I love Costco, which is why this experience was especially disappointing. I just want my experience to be heard and hope it can lead to better communication and customer service in the future.

I love how easy it is to navigate and manage my membership details. Also, placing orders for delivery is always seamless!

Not anywhere near the hype.
First time in, go out back in over there to get a membership, no signage.
Go in over there, stand in line, oops returns, go over there, no signage.
Go over there over there, stand waiting for person at desk to finish, oops there's a line over there, no signage.
I've been in nearly every retailers store at least once somewhere all over the USA.
Never have I experience such a gobbledygook cluster as this experience.
Cured me, wasted my time once and it's a one and done.
In my 60 years on this planet I have a new WTH were they thinking.

Costco always has great prices on their gas. Being able to get a whole chicken for $5 is a great budget saver. And the Fresh Food Cafe is great. We go everytime. I love the multiple options and trying free samples.

Je tenais particulièrement à remercier Christophe, que tout le monde appelle Chris, pour son professionnalisme et surtout pour ses qualités humaines. C’est une personne adorable, avenante, à l’écoute et incroyablement serviable.

Chris est vraiment dans la recherche de la satisfaction du client. Il se démène pour trouver des solutions et faire au mieux, avec une gentillesse et une disponibilité qui deviennent rares aujourd’hui. On sent qu’il aime son travail et qu’il a réellement le sens du service.

Un jeune homme exceptionnel, un vrai plus pour Costco ! 👏
Merci Chris pour ton accueil, ta gentillesse et ton professionnalisme. Ne change surtout pas ! 🙏

Bought a Caesar salad today, lettuce was brown, one package of croutons was open and of course stale. The salad was packaged today. Thats $8.00 wasted!!

Do not buy from Costco. They’re not honest. I initiated a return in time for the return. They clearly stated I had till 8/13 to return. Now they’re saying no I’m lying. Bad customer service. Very disappointed!!

Extremely Disappointed With Costco/GE Warranty Service

Our GE stove/oven has been completely unusable since July 12, and the warranty/service process through Costco and GE has been incredibly frustrating.

We have now dealt with two different repair companies, and the wrong or incorrect parts have been ordered THREE times. We have spent HOURS on the phone between Costco, GE, and the contracted repair companies, and no one seems to communicate with each other.

Costco directs us to GE. GE directs us to the repair company. The repair company is difficult to reach or has completely different information than GE. GE will tell us a technician will be coming on a certain date, only for the service company to call and tell us they cannot come until much later. We have also been told that parts would be "overnighted," only for the parts not to arrive or the repair company to have no record of the order.

What makes this situation especially unacceptable is that this is a GAS SAFETY ISSUE, not simply an appliance that isn't working properly. When the gas supply is turned on, gas flows freely from the front right burner without ignition. This issue has been reported from the beginning. Because of the gas leak, we cannot safely turn on or use our stove or oven AT ALL.

We have three young children, and being without a stove and oven for nearly a month has been a significant hardship. Cooking at home is the most economical option for our family, and we have had to spend considerably more money eating out and finding alternative ways to prepare meals while waiting for this to be resolved.

I am extremely disappointed that after multiple service appointments, three incorrect part orders, countless phone calls, and hours of our time, we still have a GE appliance that cannot safely be used because of leaking gas.

We purchased through Costco expecting that their warranty and customer service would provide some level of protection if something went wrong. Instead, we have been passed back and forth between Costco, GE, and third-party repair companies with no one taking responsibility for actually resolving the problem.

At this point, we do not need another phone call, another incorrect part, or another delayed appointment. We need the appliance repaired immediately or replaced.

This entire experience has been unacceptable, particularly given the serious safety concern involved.

I had a very disappointing experience at Costco Wholesale, located at 21 Goldsborough Dr, Bayonne, NJ 07002, on August 8, 2026, at approximately 5:50 PM.

My wife and I came to Costco to shop. My wife entered the store first while I waited for a parking space. When I came to the entrance, a bald male employee with a tattoo near his neck stopped me and asked for my membership card. I explained that I have been a Costco member for about 10 years and that my wife had already entered with my card. I told him I was going inside to meet her, but he refused to let me enter and told me to call my wife to come outside and get me.

While I was calling my wife, another white customer appeared to have a similar issue. The employee checked his information and gave him a temporary card so that he could enter. I questioned the employee about the different treatment and told him that his behavior was unprofessional and made me feel that I was being treated differently because I am Black.

When my wife came outside and I entered the store with her, the employee laughed as I walked in, which I felt was disrespectful and appeared to be mocking me.

This experience made me feel uncomfortable, disrespected, and concerned about possible racial discrimination. I cannot know the employee's intentions, but the difference in how I was treated compared with the other customer was very concerning.

I sincerely hope Costco Bayonne reviews this incident and provides better training to its staff. Every customer deserves to be treated with equal respect, professionalism, and dignity, regardless of race, skin color, or background.

Costco should provide equal service to everyone without discrimination

I typically only shop in store. Tried calling customer support for online order. They are not helpful

Samedi 20 juin : j’envoie un mail pour demander un devis pour changer 2 pneus. Aucune réponse.

Samedi 27 juin : je passe directement au centre. On m’explique qu’ils sont débordés à cause d’une promo sur les clims et qu’ils ne prennent plus le temps de répondre aux mails. Vu la canicule, je peux presque comprendre…
Il me fait un devis, me dit que le samedi est sans RDV et que je dois repasser.

Samedi 11 juillet : je reviens dans la matinée. On m'indique que le samedi est sans RDV (merci, je sais), mais qu’il n’y a déjà plus de place pour la journée (la fameuse promo sur les clims). Il faut arriver à l’ouverture. Je pars.

Samedi 18 (ou 25, plus sûr) juillet :
8h50: j'arrive, il y a déjà beaucoup de monde.
9h00 : ouverture des portes, grosse cohue. Deux files se créent devant les deux comptoirs, puis une employée décide d’en supprimer une (ceux de cette file se retrouvent bons derniers).
Je suis environ 15e.
9h50 : cool, ça progresse, je suis 2e.
Et là, catastrophe. La dame arrive en hurlant que le centre du pneu ferme, qu'ils ne prennent plus personne pour la journée... Enervement dans la file d'attente, la dame hurle encore plus... En restant, je comprends qu'il y a (je cite) "2 inspecteurs, et des pas commodes". La dame qui crie explique au gars de l'accueil qu'ils vont fermer plusieurs jours au minimum. Le gars de l'accueil réalise qu'il va se faire pourrir par tous les clients qui ont pris RDV la semaine suivante et dit que ca va pas être possible. Ambiance tendue. Vraisemblablement il y a des trucs louches et/ou pas conformes dans ce centre...
Bref, je rentre encore chez moi.

Samedi 8 août : je re-re-repasse.
8h45 : je suis premier, ça va le faire !
9h05 : ouverture des portes, toujours 1er
moi: Bonjour monsieur, je désirerais changer 2 pneus
Employé : vous avez RDV ?
moi: ben non, c'est sans RDV le samedi
Employé : c'est sur RDV depuis début juillet
moi: ben, c'est pas possible
Employé : si, c'est comme ca tout l'été
moi: c'est pas possible, ca fait plusieurs fois que je passe, la dernière fois courant juillet, vous aviez un contrôle, c'était sans RDV, blablabla...
Employé : c'est sur RDV, c'est comme ca. Il me reste des créneaux en fin de journée, vous allez passer la journée ici...

Je pars en vacances demain (pas en voiture), j'ai plein de trucs à préparer, je ne vais pas passer la journée sur place à bouffer des hot-dogs... je pars..

Sur le chemin du retour, un peu calmé, je me dis que j’aurais dû prendre RDV pour la fin de journée et revenir. J’appelle Costco.
Le centre du pneu n’est pas joignable directement. Après plusieurs tentatives, j’arrive à joindre le standard.
J'explique ma situation.
On me répond d'envoyer un mail.
Je réexplique que j'y étais 15' avant...
On me répond de revenir.
J'explique que j'ai 1h aller-retour, je viens déjà de le faire, je ne vais pas refaire 1h de route pour prendre un RDV, puis encore 1h plus tard pour le changement.
On me demande de repasser une autre fois.
J'explique toute l'histoire, les 4 passages, ...
Le gars (sympa) accepte de faire 10m pour aller voir son collègue.
"désolé monsieur, on est complet pour la journée, il faut repasser".
C'est bizarre, juste avant il y avait des places et aucun client.
Bref, le collègue du centre du pneu ne veut pas faire d'efforts.
On m'indique que le mieux c'est "que je prenne une journée dans mon emploi du temps"...
Rire nerveux. "Je comprends que ca vous arrangerait, mais moi ca m'arrange pas du tout, voire c'est même complètement impossible...."

Bref, il peut y avoir des aléas, mais quand on est professionnel, le minimum c'est :
(1) de communiquer (indiquer les aléas / changements de process sur leur site web, en 2026 c'est qd meme pas compliqué à faire)
(2) ne pas raconter de conneries aux clients (genre "on est sur RDV tout l'été le samedi, depuis début juillet", alors que c'était faux au moins une grande partie de juillet)
(3) faire un petit effort pour aménager leur agenda dans des situations comme celle-ci...

I was at Costco around 4 PM—it’s a really great place.
I finished shopping and got to the checkout, where a lady with a beautiful tattoo was working; she was so kind... However, the lady working next to her—who was loading my items into the cart—was rude... I say this because my child was sitting in the cart watching a video on a mobile phone—he’s only two years old... I stepped over to help him with the phone, and that lady told me: "You can't be here; go around and stand by the register—"
I didn't say a word back to her!
But it really bothers me that she is tarnishing Costco's reputation in Henrico!

we purchased a pergola on line however we have not set it up yet. Our problem is with the delivery service they used. I spoke with customer service several times to make sure they call before delivery and to place 3 very heavy boxes in our garage. They never called and placed the boxes right in front of our open garage door. I called customer service and complained on how too older people cannot lift the heavy boxes. They said they would reach out to delivery service and have them come back. The delivery service never came back. So we had to open 3 boxes and place one by one the items from the pergola in our garage. Extremely disgusted with their Delivery service.

There Website is an embarrassing joke. It took minutes to find a phone number to call them, which I had to do because I couldn't even find my Costco Renewal Date. Unreal!

Tres mecontent de l’achat de fruits de saison, en l’occurence de cagettes de peches plates et de nectarines. Celles-ci etaient durs comme du bois et n’ont jamais finis de murir. Eviter ce type d’achat.

I made a precious metals (gold) purchase on Costo.com. They charged my credit card, and shipped out the item. Three days after I purchased the item, while the package was en-route, gold prices rose. The package delivery was STOPPED, RETURNED to the sender by Costco.com without my permission, and my order was refunded. They did not give me an option to reorder, did not try to redeliver the package, did not give a damn about me. Costco.com is a sham run by a bunch of people who care even less than the workers at the Costco tire center.

Great price on goods and their gas station.
Yet they still insist on not marking what is in the isles. I believe they do this to make you wander the store and perhaps make an unplanned spontaneous purchase.
I get a kick out of the free sample areas to see moochers pig out.
It is a concrete floor that can be difficult on your feet.
Bulk purchases are fine if you have the space to keep it at home.
For attractive pricing , this is the price you pay to shop there.

Beware of new corporate tactics of selling you something online at Costco.com that’s out of stock, but not stated prior to purchase (tires). They get your money and it’s a nightmare waiting to get it back. I called in within 20 minuses of the order being placed to cancel, with Costcos own stated policy being to refund the customers funds if cancelled within one hour. That condition was met and Costco still hasn’t reversed the transaction after 5 days. When I called Costco.com to cancel the order I found it odd that they said my cancellation “request” had to be sent on to a “specialized team” that does cancellations? Really? In all the years of buying things that got canceled, I’ve never heard of a “specialized team” to do cancellations. Sounds like a corporate tactic to hang onto a customers funds for as long as possible, again, so that Costcos investment account grows on mine and thousands of other customers money across the country who are also waiting on a refund. These executives think they’re so smart, that people out here don’t see and “feel” the insensitive policies they’re so proud of that really do hurt their brand and customers. There’s absolutely no benefit to the customers to be deceived in online purchases that take payments for things “out of stock” even tho the “home store” was chosen prior to purchasing? It was standard practice years ago for a vendor in an online purchase from their site to say “out of stock” if an item wasn't available. Corporations are LOSING MONEY, so the slush fund of the public people’s money gets targeted in these types of desperate greedy ways. People need to seriously wake up to what the corporate world is doing to us people out here and stop patronizing these bad companies, or do better at complaining to proper authorities to report their tactics.
I’ll still have additional days to wait for the bank to do their own greedy little dance with my funds before crediting back to my account. Why aren’t people speaking up more about corporate abuse? Uhg!

Une entreprise a fuire si vous cherchez un emploi, toutes interactions avec les "cadres" n'est que problèmes, manigances, mauvaises foi, et l'entièreté du personnel est vu comme des cassos par le service RH