Cooksprofessional Anmeldelser 

Absolutely 1st class service from Cooks Professional and the Customer Service agents (especially Sam) went out of their way to help resolve an issue we encountered. All email communications were answered promptly and followed up with phone calls to keep us informed at every stage. They bent over backwards to ensure our problem was resolved as quickly as possible and that my elderly Mother was completely satisfied with the actions taken. Would highly recommend this company due to its service and after sales service / customer service alone, plus the mini oven we purchased for my elderly mothers kitchen is an ideal size for her needs and meets all her requirements, plus it was very good value for money. Cooks Professional would certainly be at the top of our shopping list if we need anything in the future.

My experience was made great because the issue I had with an item which I purchased from this company was resolved professionally within 24 hours.
The swift and courteous contacts I had with this company were brilliant, second to none, thank you.

I had to return the breadmaker as there seemed to be a fault, in that the bread it produced was quite dense and not as I expected/wanted.
However the response from Customer Service ( specifically Sam and Emily) was the best I have ever had from any organisation ever. They organised a collection from my door, by Royal Mail, the next day - amazing.

23/02 - replacement part received today, thank you. Within a short period of time paint began coming away from tbe corrigated grey panel. It maybe prudent to rethink this feature. The water dispenser has otherwise been great

Very efficient and helpful customer service.
Thank you!

I ordered tea,coffee,sugar set in metal with bamboo lids, they are awful quality, the lids are loose, and the tin is very flimsy, I wanted to send them back, but their returns policy is designed in a way that it is almost impossible to do this, you need a returns code and returns address which you have to get from their customer service via email, you will wait ages for this and when it comes it doesn't work, also delivery charge is £3.95 and returns charge is the same, when the item purchased is only valued at £23.00. Avoid this company they will not help when you want to return something that is really poor quality. Original order number 67001.

We ordered 3 tea coffee sugar cannisters.
Poor quality and the lids do not fit or seal the tins. We sent a email of how to return the product and the service is rubbish, late response via email and they sent a link of how to return the items. My husband can't send the items back as the link does not explain properly of how to return.

Please don't order from this company, by the way you have to pay for delivery and returns so we would be out of pocket by around 8 to 9 pounds.

I was very happy with rotisserie air fryer. My son used it every day, we stopped using our oven. After 10 months something burnt inside the air fryer, I could see the only dark end of bulb cable , everything else looked ok. I contacted customer service, sent them photos. I didn't get an answer to my question what options do I have, to send the fryer back or anything else. Instead of professional reply they just picked on dark little remain of food ( which I didn't remove before taking photos) , asked me if machine has been cleaned. I identified myself that at first the bulb needs to be replaced, they agreed but spares were out of stock, should be in first days of December. It's nearly the end of January, warranty will end in March, I haven't heard from them since November 24th. I bought another brand new air fryer.

Poor quality items made worse by the fact you pay postage for both delivery and returning things, albeit they were only a set of Tea, Coffee and Sugar cannisters, after postage etc. I lost almost £10 on items that should've only cost £23. Moral of the story, read the reviews and also, the small print.

I returned the oven as it was rubbish, didn’t cook properly. Was awaiting my refund, the business told Amazon I returned the item with severe damage ( it was perfect) and therefore I lost £169.00 , as the seller fabricated

I ordered a twin bin that came with a two year warranty, inside of a year the flimsy plastic hinge broke and I contacted their service centre for a new bracket. Four weeks later I still have a bin without a lid in my kitchen. Their customer service have been apologetic when responding to my chasing emails but then nothing. Do they expect me to shell out another £129.99 for such a poorly made bin with zero warranty?!! Other bins are available people

They are misleading with they're product descriptions and when it arrives and is not how they have described they will refund you after 2 weeks but you still lose your postage costs. The canisters were also very cheap looking and were literally a tin can.. awful.. Report Sent to trading standards so other people don't have to put up with losing money through no fault of their own. Avoid!

We purchased an air fryer 16 months ago and it recently developed an issue I contacted cooks professional and my contact Raveena sorted it out and arranged a replacement in 24 hrs after initial contact and the replacement received within 72 hrs brilliant service thank you Raveena CooksProfessional

Ordered item on 30/08 for delivery on the 1st paid the delivery charge and did not recieve my delivery I contacted customer service who replied they would look into it and get back to me I'm still waiting on this happening and I'm still waiting on my delivery. They should not advertise and charge for next day delivery when they cannot provide this service
My first time of ordering from this company and my last I wish I had read the reviews before ordering as I probably would not have ordered they have cost me a lot of inconvenience

The item didn’t work so I returned it item has apparently
It been lost on transportation but they are will to work with me a find out what has happened they have told me I have to find what has happened as a company they should be finding out what has happened but because they have their money they don’t care

The whole thing was ridiculous came not working so asked for a replacement. Sending emails back and forth for 2 weeks ( nobody seems to try resolve anything) .... sent the air fryer back and now not going to send a replacement out. Complete waste of my time

Received a lovely candy floss maker for Xmas that unfortunately developed a fault soon after....my enquiry was dealt with by Sam who was incredibly professional and obviously proud of the company and brand....A replacement was sent through with no fuss and sincerity....Sam’s professionalism and courteous nature came through in all communications and I would heartily recommend cooks professional, their products and team....thanks

I received a slow cooker f.o.c. With my magazine subscription. Unfortunately I had problems following the instructions. I contacted the Company by email and Sam rang me back and helped me to get the cooker going. I am very impressed by the customer service.

Contacted company to inform them that the table top food warmer I had been given had burned the top of my wooden table when used over the Christmas holiday. Although it says in the instructions that it needs to be placed on a heat resistant surface, it is not explicit as to say this needs to be on a heatproof surface. I was shocked at the amount of damage it had caused in a two hour period- can’t imagine what may have been the result if left on for longer. I did point out that they may wish to change wording to protect the consumer, but no comment made from them.
This was a gift approximately 4 years ago from a now infirm, elderly relative, so I was unable to produce a receipt or give details of the vendor. Suffice to say, she did not and does not use the internet and would have used a reputable dealer from which to purchase it from. This company has dismissed my worries, my comments and concerns,stating that it could have been a reconditioned product - they have only recently taken over the brand and as it was more than 2 years old they were unable to help. Please be really careful if you have, or are thinking of buying this as it is dangerous. They seemed to be happy with the wording in their instructions. Not sure this is customer service - it certainly didn’t feel like it to me and I won’t be buying any of their products that’s for sure.

Really poor customer service, item broken when delivered, through poor packing, took weeks and dozens of emails to get a refund. Don't phone them as customer service is on a premium number and you pay highly for a call.