Cooksprofessional Anmeldelser 

Had a problem with my Airfryer, and cooks professional sent me an immediate replacement, very lovely company to deal with
I would highly recommend this company
Thanks so much

The product was really nice but 1 of cannisters was labelled incorrectly I emailed them and asked for a replacement. They apologised an Sent me a whole new set which arrived the next day and didn't want me to send the old ones back. That's what I call customer service. I will definitely use this company again

Excellent product, a lovely bread bin and exemplary customer service. Despite the delivery going astray purely due to incompetent couriers Amazon Shipping, the response from Cooksprofessional could not have been more helpful enabling the issue to be resolved speedily. Would buy from Cooksprofessional again without hesitation.

AI response (paraphrased) to query concerning availability of NutriBlend (BLACK finish, advertised): "sorry this information is not available within our database, we cannot therefore comment" In other words: "I don't know and am not about to find out." As Customer Service goes, shocking - are we staring at the future? Here's a suggestion (a 'human' CS Team might do): "how about 'you'/Cooks Professional offer to phone, check with your NutriBlend product manufacturer (which must be on a humongous scale), and confirm?
To put the record straight, Jamie, a real person - at least I think so! did exactly that, emailed an update later in the day, Thank You Jamie

just received my bean-to-cup espresso machine and I'm in love. can pull an incredible shot with a great creme and the steamer is perfect for latte art (a hobby of mine). I love how customisable the grind and pull time settings are. delivery time was speedy and I can't wait to master my latte art !!

Ordered a Cooks Professional Hot Water Device.

It’s a great product, Fast delivery and amazing customer service. Also looks great in the kitchen.

Happy customer here. :-)

I bought the professional bread maker, which makes excellent larger, normally shaped loaves. However I mislaid one of the two instruction booklets that come with it. This contains recipe amount details for the various programmes. I phoned Customer care and spoke toJamie, who was extremely helpful. He spoke to his team, who managed to find a copy from a returned machine which they sent to me.I thought this was extremely good customer care.

I purchased a cooks Hot water dispenser a few months back and it has been brilliant for saving money but also how it looks in the new kitchen. I have just ordered new filters and forgot to change my delivery address. I have been speaking to Sam who sorted it all out. Great customer service and I would recommend to anyone.

I’m really impressed with Cooks Professional. The countertop oven I purchased is excellent quality, feels very well made, and has performed brilliantly so far. It’s clear that a lot of thought has gone into the design and build.
Delivery was exceptionally quick, and the communication throughout the order process was first class. I was kept informed at every stage, which made the whole experience completely hassle-free.
Great product, speedy service and excellent customer communication. I would have no hesitation in recommending Cooks Professional and will definitely consider them again for future purchases.

My mixer started making funny noises so I contacted the company and spoke to Jamie who was amazing at sorting my problem out by arranging for me to have a new food mixer. This was delivered within two days. Very professional company. Thank you 😊

Follow on from previous bases for food tray arrived well wrapped and secure cannot fault any of the service and help received many thanks for your 5* service

Bought the ice cream maker, absolutely brilliant and so easy. Everything went so smoothly with the order and delivery.

We ordered Cooks Professional Jersey Luxury Ice Cream Mix - Soft Serve Creamy Vanilla Taste Ice cream Mixture - 6 x 1L and 6 x 1L Mr Whippy ice cream. The Jersey was delivered but the Mr Whippy was not delivered and the message from Amazon was to say the package was damaged in transit and to contact Cooks Professional. We have sent multiple emails to them in the past 8 weeks and received not one answer. Cooks professional should have sorted this with Amazon but have washed their hands of it. Rubbish customer service.

My Husband bought me a Ice-cream Machine which I absolutely love but I had a little issue that I wanted help with and contacted customer services and spoke To a Lovely lady Sam Who was just so polite, helpful and listened to my concerns and was able to put my mind at ease Sometimes it's the operator (ME) with the issue not the Machine
Thanks For The Great Service Sam off to Make some delicious Ice Cream x

I bought a set of Cooks Professional cast iron pans in July for £186.98. Within a month the enamel has started to flake off, the website says there is a 25 year guarantee. I contacted them for a refund or replacement but they said the damage had been caused by rough handling and therefore they said it was not covered by their guarantee. If you want a set of pans to last longer than a month, I really recommend avoiding this brand a complete waste of money.

I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund or replacement has been so difficult as they use AI to reply to messages. Ironically I was buying eco kitchen sponges, and have ended up using a company that is anything but ethical or eco friendly.

The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very quickly and are very controllable. The oven also heats up quickly and cooks evenly. Recently there was a problem with the paint adjacent to one of the rings bubbling. When the company were notified of this problem the oven was very promply replaced. Excellent service!

Mixer motor started smoking after a few months only. Nightmare to try to get a replacement, they ask all sorts of questions to avoid their statutory rights, now they want me to buy a box and packaging to send it back to them under my responsibility. COWBOYS.

Bought something via Amazon. Returned it but problem with the delivery. Noone will help despite it beign returned direct to Cooks Professional - just keep sending me round in circles. Very disappointing.

Added an ice maker into basket, signed up for newsletter which promised 10% off but email didn’t arrive. Checked junk folder and nothing. Left for a couple of hours and there was an email not in junk but in inbox saying we’ve saved your basket check out now! No, the reason I didn’t check out was because I was waiting for the code which didn’t arrive yet your sales booster did?

Ordered from somewhere else