Cooksprofessional Anmeldelser 

Hi I recently purchased a spare part from this company. The product description and photos suggested it was compatible with another "quality" brand coffee machine. It wasn't. I reached out to Cooks to find out how to avail of their "no quibble" return policy. They have not responded. I left a review on their "partner" review site "Feefo". Feefo appear to work on behalf of Cooks, so their reviews are compromised and mediated in Cooks favour. They appear to sell kitchen equipment that is modelled on quality brands (e.g. Swan / Nutribullit). The quality is not in the replicated product.

I have ordered the Cooks Professional Slushie Machine, I was skeptical about this brand at first. But when I used the product I couldn't be more happier and so much satisfied. Very good quality and the performance of the machine is satisfactory. Also, they have responsive customer service team who answered all my questions and concern.

Thank you,

Carolyn

Avoid!!!!

Awful experience and terrible products!!

I purchased the 4L hot water dispenser to help my elderly mother who struggles to lift a kettle due to poor health. I thought this would be the best option for her but seems I was wrong. Since day 1 it just splatters everywhere when making drinks and she (and us) have been burnt by it on several occasions to the point my mother will no longer use it so we have to make all her drinks. I contacted customer service who told me to do a full clean etc, I explained I had already done that and nothing has changed and that it has been like that since first use. They asked me to return it to investigate but that leaves us with nothing. I suggested an engineer visit but apparently they don’t do that? I just don’t want it all and was happy to return for a refund. The item is not fit for purpose and even more concerning it is dangerous!! Do not purchase their products

***UPDATE**
The machine now just leaks and there is a constant pool of water underneath. The quality is awful and the company have been less than helpful. Don’t purchase guys, not worth it!

I had a problem with a can opener that was eleven months old and contacted customer service. My message was sent at 12.17 am, I was replied to at 12.27 and a replacement was dispatched by 13.31. I was looked after by Raveena who was sympathetic and courteous beyond the normal call of duty!!
I truly cannot recommend highly enough.

Fantastic customer service from all involved. Great communication throughout with response within one day.
The part I required for my parents Halogen oven was despatched immediately and arrived in a couple of days.

My parents who are in their 90’s use the Cooks Professional oven almost daily. They were over the moon to have it working again.

Thanks to all involved in assisting with this issue.

Absolutely fab soft serve ice cream machine, we love a Mr Whippy and now we don’t have to travel an hour to have one 😍 Customer service was excellent too, our ice cream mixes went astray during transit with the couriers, they sent me replacement mixes through a different courier to ensure they arrived in time for my hubby’s birthday. Overall, I am thoroughly impressed with the machine and customer service, peace of mind that the machine also has a 2 year extended warranty once registered, thank you Cooks Professional 🤩

I bought this mixer to make bread as my old cheapo 300w mixer is getting a bit tired.
I used it to make butter yesterday and it did the job, but today I go to make some bread in it.
OMG what a disaster.
I put in the same amount of flour and other ingredients that I usually make, which came half way up the bowl, as soon as it started mixing, the top of the mixer is wobbling about and it couldn't handle to dough for 2 small loaves.
What a total waste of money, if I can only use it to make 1 small loaf at a time, and then use twice as much electricity to not only make the dough but then to have to run the oven twice.
My old 300w cheapo mixer handles that amount of dough easily.
I was considering purchasing other items from Cooks professional, but not now, never again.
I guess I am now going to have to buy yet another mixer that will actually do the job I want it to do.

They put the bottom of the kettle in the kettle an i used it and could of risked braking it should of put it in the box !!!!!

Not only was the product all it was as described but the staff members I dealt with were a joy. What a change from other companies!

Fantastic product - Black automatic sensor bin.
Quick delivery and Customer service is outstanding. Very quick to reply via email and keeping you updated with your order or queries.
Very happy Customer

I purchased a set of tea coffee and sugar cannisters in black with a silver label. At first I wasn't sure if they would be "too much" after having had chrome ones for more years than I care to remember but they are absolutely gorgeous! They have attracted a great deal of praise and I LOVE them! I put my warranty out in the recycling by accident but contacted the company directly to explain my predicament. Their Customer Service was exceptional and they could not have been any more helpful. The cannisters have a two year warranty and are very well made. I fully intend to use this amazing company again and will definitely buy more products from the range. Top marks!

Superb Customer Service, I had a problem with my original Mini Cooker, I returned it, and they sent me a refurbished model, which is as new.

My husband had a stroke last year and only likes to use this oven ( mainly Cheese on Toast Lol} as his balance means he cant use the main oven. 

So Big Thanks

Bought a hot water dispenser in August 2025. Last month it stopped pouring hot water and emainating a melting plastic smell. When I contacted them they asked for a video of it not heating up, which I did, they them wanted me to return it to "repair it" in informed them, due to the fire risk, I had placed it outside. Now they won't do anything, very very disappointing.

My can opener stopped working within 3 months i contacted the firm they responded within 24 hours and was sent a replacement within 3 days very impressed with the service recieved and would certainly reccomend them to anyone would definitley use them again

Mini oven arrived but damaged, probably in transit. Contacted Cooks who promptly arranged collection to suit our schedule. Replacement arrived 2 hours later.
Excellent service.

I have been using Cooks Professional for a handful of purchases over the last few years and have only ever encounter one small issue recently with their hot water dispenser .

I emailed their customer service team and credit where it is due responded immediately and acknowledged the fault without question - with the issue itself resolved within 3 days once the missing part was received .

Outstanding customer service , quick resolution and a happy customer .

Thank you 🙏 .

Bought the slushy machine for my son’s birthday. It’s a great little gadget. Don’t normally leave reviews but anyway. Very happy.

There website they have pretty much 5 stars but trustpilot shows a true reflection.

You can make your own opinion to if you think the ones on there website or real or fake.

They sell there knock off products on marketplaces which is where I got mine the range lets them sell a little like eBay but step in.

The image looked nothing like it and these are huge, have been going back and forth now and they are ridiculously slow at replying.
I have just sent one more reply telling them if they don’t issue my return label I will chargeback.

For anyone having issues like this under consumer law they can’t make return process tricky mine was a simple return not as described. If you have an issue simply call the bank and chargeback.

Absolutely scam !!! Selling faulty dangerous products , AVOID this

It's an nightmare scam, avoid buying anything, dangerous and faulty products