Controlaccount Anmeldelser 1.062

I dealt with Amanda 548 and it was a difficult conversation as the outstanding payment was not notified to us by the original invoicing company (FEDEX). Amanda dealt with it professionally and we came to an amicable arrangement to bring the issue to a conclusion. I do not envy her job but she carried it out very professionally. Its a pity FEDEX wouldn't take some lessons in how to interact with people from people like Amanda

The online chat service is really great and the agent Amanda 548 was very kind in understanding my query and helping me out with it.

The lady supervisor was extremely helpful. Didn't feel judged in any way

Efficient chat line, amanda 548 was polite, helpful and to the point.

I’d like to express my appreciation for Amanda from the Controlaccount support team. She has been extremely helpful, responsive, and professional throughout our recent interactions.

Amanda handled our queries efficiently, provided clear guidance, and ensured that everything was resolved smoothly. Her friendly approach and attention to detail made the whole process much easier and stress-free.

It’s always a pleasure working with someone so dedicated to excellent customer service — thank you, Amanda, for your great support!

The representative that helped me with my query was very efficient.

Missed a payment due to illness spoke to John sorted this out asap always willing too help and listen thank you guys

The prompt attention we received when making an enquiry.

John was very helpful this morning taking a fairly stressful situation and making it easy for me.
He managed to help me resolve the situation in a matter of minutes.
Thank you!

Excellent service by John today. I had an issue and he was able to address this while we chatted and resolved my issue. Thank you for service

I spoke with Lilly today. I explained there was an issue with & she investigated it. The issue was resolve quite quickly. I really appreciated her helpful manner and professionalism when assisting me today.

John was kind and helpful understood my situation and helped to come to a solution he is a credit to the company

Following information in the letter, I was able to resolve my query super fast and easy by entering a chat on their portal. I spoke with John, who was a great help and even provided me with an email confirmation of what was said.

John was to the point while remaining easy to speak to.

Very fast and good help desk.

Nabeel was very helpful & sorted out a complicated problem, ref to vat & import duty query.
Once fully explained to me I was happy to pay the company vat invoice on behalf of DHL.
Nabeel telephone manner was impeccable and he is a credit to your company.
Kind regards
Ian Campbell
Sinclair and Campbell

07711094627

Spoke to John by web chat today
I was very impressed by the empathy and compassion
He dealt with my issue in a professional manner and was supportive of my situation
Hope we have more people like him who want to help people
Wishing him and his team the very best

Great customer service, very helpful, and all queries were answered.

Customer service agent listened and understood the issue of an unexplained fedex bill and dealt with the issue with a professional approach which led to a satisfactory outcome.