Constantly ignore written correspondence, mindlessly try to force someone to pay invoices which have been incorrectly raised and are in dispute with a vendor. Ignore all the facts and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sue and the gentleman I spoke to previously have been excellent. A issue had arisen through FedEx and they got to the bottom of it in a morning, as opposed a month of FedEx passing me from pillar to... Se mere
Virksomheden har svaret
'Angela' at Control Finance was extremely helpful. I had paid a bill to FEDEX TRANSPORTATION in June 2025. My account had not been credited because apparently Fedex do not accept cheques! In fact thei... Se mere
Virksomheden har svaret
Amanda - 297 was incredible. I got a text message out of the blue stating I owed money for an unknown to myself vet bill. I called and explained the situation, Amanda was extremely helpful and s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Controlaccount has been providing ‘order to cash’ outsourced services for 40 years and is proud to partner with some of the world’s most recognisable brands to deliver a range of innovative, efficient, and fully integrated solutions to transform your business. Our services, expertise, technology, and strategic applications will help your organisation to increase productivity, control capital cost, reduce overheads to improve cash flow, meet business goals and transform your company. Compliance, quality and transparency are fundamental to all that we do: In addition to our regulatory compliance accreditations, we hold International Standards ISO 27001 and ISO 9001. For a trusted, committed and results driven partnership, call our offices today.
Kontaktoplysninger
Compass House, Waterside, B60 4FD, Worcester, Storbritannien
- 01527 388388
- enquiries@controlaccount.com
- www.controlaccount.com
4,3
Fremragende
1 t anmeldelser
Har besvaret 9 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
John has been very helpful and my query…
John has been very helpful and my query has been answered and resolved very quickly. Thank you.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer assistance and support
Helpful
What can I say ! I spoke to Amanda and she was so helpful and understanding,fantastic at the job and communication
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance. We will be sure to pass your kind words onto Amanda.
easy to contact re a query and was…
easy to contact re a query and was sorted with a few minutes. no pressure and very helpful not what you would expect from a debt collection agency
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your positive feedback.
John was very reassuring and quick at…
John was very reassuring and quick at replying.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review. We will pass your kind words onto John
Keep pesting me for a payment
Keep pesting me for a payment, rang them up, they wanted my personal information even though i provided reference number. Refused to mention what payment is for, kept demanding my personal information threw out the call. When purchasing item on ebay no fees were mentioned prior to payment.
18. november 2025
Uopfordret anmeldelse
Excellent Customer Service
Amanda 548 was very helpful in helping me resolve a query regarding invoices we had already paid for
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance.
Payment plan
I talk to one of supervisor of control account team and they are very helpful and they understand my problem.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback.
Really good company
Really good company, I had a little problem with payments so I contacted them via web chat and they were very helpful and covered everything needed
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to offer assistance and resolve the situation.
Amanda I think 545 was really lovely…
Amanda I think 545 was really lovely and helpful sorted my issue out no problem. 😌
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and resolve the situation.
Really friendly as I was dreading…
Really friendly as I was dreading calling. Helpful and understanding and didn’t keep me on the call for long.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback
Will make you overpay with aggresive letters and make it much harder to get a refund
First they sent me an aggressive letter stating if I don't pay the amount I owe, they will take legal action, without any explanation on who they are and what I owe to (I don't owe any money to anyone). I thought this is high likely spam but paid anyway just in case. Then they sent an SMS message saying I payed too much and have to call them for refund process. I called them and they said I have to give reference number that in the SMS. Guess what, there is no reference number in the SMS. Finally minutes later they realised this is their mistake and decided to send me an email to refund process which they could have just sent at first without SMS, call or any of those. Apparently they are trying everything to get your money hoping at one of these annoying stages you will give up.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for your review. After looking into your account, we can confirm that we were first instructed by our client in June 2025. Shortly after, we were advised by them to close the file as payment had been received. An initial letter had already been issued prior to the case being closed.
A further payment was made to us by you in November. Because your account had been marked as paid in June, our team contacted you immediately to begin the refund process for this duplicate payment. We also reached out again when the bank details provided by you for the refund were incorrect.
Please be assured that our recent communication was solely to arrange the refund of the duplicate amount. If you need any further assistance, our team are here to help and can be contacted by telephone on 01527 386604.
Webchat team praise
Received excellent service from Amanda 548, a member of the web chat team today.Very customer focused and helpful in resolving my query promptly.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support. We will pass your kind words onto Amanda.
Rang and spoke to Amanda ref UPS…
Rang and spoke to Amanda ref UPS invoice for storage fee charged in error.
Very professional and helpful in dealing with this matter.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and resolve the situation.
Always very helpful and supportive
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback.
I was able to speak with employee 548
I was able to speak with employee 548, who showed excellent listening skills and provided quick feedback, making the exchange smooth and efficient. I received all the answers I needed, and with great kindness. I highly recommend them!
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear agent 548 was able to offer the assistance and support you required.
Quick and easy
Amanda 548 was very helpful in providing solutions to my queries
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and support you required.
The advisor John was very kind and…
The advisor John was very kind and helped me sort out my arrangement plan they are very understanding if u need change date they are very helpful thank you again to John from web chat best fastest web chat 😀
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review. We will pass your kind words onto John
The agent I spoke with Amanda (code…
The agent I spoke with Amanda (code 548) was extremely helpful and polite. I explained the situation with TNT and disputed the invoices. She passed them back to me (I had not got copies) and enabled me to contact TNT to discuss the situation. The overall experience was excellent (unlike TNT) and not what I was expecting. I would rather never have to deal with debt collection agencies but this was a brilliant experience overall. She reduced stress levels, helped me and provided guidance on what to do and what she could and could not do. Overall she changed my opinion of what a debt collection agency experience would be.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support. We will pass your kind words onto Amanda.
Very quick to reply and to help resolve…
Very quick to reply and to help resolve the issues.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to offer assistance and support.
Friendly and very helpful
Friendly and very helpful.
Sorted the problem straight away
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Controlaccount
Thank you for taking the time to review and your feedback.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.